Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up15:02 PM, 5th September 2012, About 12 years ago
Pearces, thats the stall
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Sign Up16:06 PM, 5th September 2012, About 12 years ago
the reasons why the courts and DPS side with the tenant is because they see accommodation as a BASIC NEED.
without which an individual could loose his job and render himself a problem for the authorities.
the thing is there are 3 BASIC NEEDS every orang-utan, human and tenant requires.
1; food and water
2; accommodation/a safe place to sleep
3; a mate/ to procreate/to reproduce.
the odd thing is the courts jail people for a couple of months for stealing food from shops and restaurants and they get several years for rape, keeping someone hostage to procreate with.
I wonder why landlords have ended up with such a short straw.
should we encourage theft of food or rape in the same way tenants are encouraged to steal accommodation on the grounds that all 3 are every human beings' BASIC NEED.
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Sign Up18:14 PM, 5th September 2012, About 12 years ago
Totally agree; there is also the issue that a tenant's basic NEED of accommodation seems to take precedence over a LL NEED for accommodation.
A tenant could cause a LL to be bankrupted and to lose his own PPR.
Admittedly this would take a a fairly long legal process; but the net effect of facilitating for free a tenant's NEED for accommodation until evicted; which could take many months would mean that a LL becomes homeless.
Who would rent to a bankrupted LL with very limited resources!?
Why should a tenant's NEED for accommodation take precedence over a LL NEED fro accommodation!?
There seems to be a presumption that a LL will always be able to cover any losses so that it would never compromise his own accommodation circumstances!!
I speak from very personal experience of these exact circumstances.
The tenants who had use of my rental properties for free until I managed to evict them have walked away from that accommodation with no detriment to themselves at all.
I have suffered massive losses which will be unrecoverable as long as I live.
So I say again why should a tenant's need for accommodation take precedence over a LL's.
Had I not been savvy about being able to manage things I wouuld indeed have been bankrupted and homeless.
There clearly is no justice here.
I do not understand why a tenant should take precedence over a LL for accommodation.
Mark Alexander - Founder of Property118
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Sign Up19:17 PM, 5th September 2012, About 12 years ago
Some might argue that both you and the tenant were equally savvy if you both continue to have a home Paul. We all know the risks. If you hadn't have loaned lots of money to people who couldn't afford to repay you would you have lost those properties? Choices, choices, choices
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Sign Up20:19 PM, 5th September 2012, About 12 years ago
Yep BS would be a little too provincial for you and Frazzles.
It is no coincidence that the Jaimaican Olympic team stayed in Birmingham and by all accounts loved the time there.
I think there is the largest Jamaican community in the UK in Birmingham.
I would say that opportunity beckons in Birmingham.
You are NOT your average TRO!!
Clearly you have a lot more going for you and would suggest that your obvious talents are NOT being fully utilised, being burdened by the dead hand of a council job.
Irrespective of that you have managed to do an awful lot more than your average TRO would in the time you have been in post.
Perhaps a looming possible redundancy should be viewed as an opportunity to strike out for pastures new.
I reckon time to start making some serious enquiries about what is available in sunny Birmingham!!
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Sign Up21:24 PM, 5th September 2012, About 12 years ago
Agreed but what about other LL who are not able to cover circumstances.
I have been lucky todate but if house prices shoot up I will be made homeless from the effect of a tenant who chose NOT to pay rent who NEEDED my free accommodation until I evicted them.
It is the principle of the issue that is the point.
Which is the point that cosmo was making.
I vehemently agree with him.
When will LL be protected from wrongun tenants.
Tenants are permitted by the law as it presently stands to be able to bankrupt a LL by NOT paying rent for accommodation until evicted.
So again why are a tenant's accommodation NEEDS allowed to take precedence over a LL's accommodation NEEDS?
Especially when it has been caused by a tenant refusing to pay rent for a service which results in a LL possibly being homeless.
Mark Alexander - Founder of Property118
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Sign Up22:28 PM, 5th September 2012, About 12 years ago
I understand your point and I also understand Cosmo's Paul. However, as landlords, some of us have made the same mistakes as the banks. Those of us who are under capitalised have taken greater risks. I accept that the banks were bailed out but not all of them were, look at Northern Rock and Bradford and Bingley Group, you wouldn't have wanted shares in them would you? The banks that were under capitalised and over geared have paid the price and so have their shareholders who invested into them. It was always going to be more important to save the banks than landlords and it always will be. Our entire economies are reliant on the banks, had they been allowed to collapse we might be operating in a state of anarchy now. We must take responsibility. Your none paying tenants aren't that much different to you not paying your mortgages on the properties you had repossessed or the people who failed to pay you back the money you lent to them when you think about it. You freely admit that you will not pay the banks back. You freely admit that you went several months into arrears on your mortgages and it took the banks several months to repossess the properties so how is that any different to the situation that your bad tenants and borrowers have left you in? It's not nice and in a perfect world everybody would pay. It's not a perfect world though and not everybody does pay. Therefore, given that landlords will never have the same protection as the banks we must ensure that we have sufficient capital reserves and if we don't then we know the potential consequences and so do the banks. That's why they have tightened up on their lending criteria. No point moaning that the 2003 - 2007 business model has changed, clearly it had to, it didn't work. We all start with nothing, sounds to me like you have most of that left Paul so what's the point in constantly bashing the banks and moaning about bad tenants? Maybe it's time to accept responsibility for some of the choices you have made? I too may find myself in your position one day, I'm doing everything I can to ensure that doesn't happen but I don't have a crystal ball. Best I can do is keep learning. It's a cruel world out there but there are people that continue to prosper whilst holding true to their beliefs and ethics. If we use the analogy of crossing a minefield, I will be following in the footsteps of those who have already made it across.
Ben Reeve-Lewis
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Sign Up23:29 PM, 5th September 2012, About 12 years ago
Thanks Paul. I think I was affected by my 8 years out of the job from 2001 - 2009 when I was a self employed trainer of housing law. I was able to make my own decisions and act on them whereas in a council there has to be a million meetings and a project team put together to decide who goes to the toilet. I never settled back into that and have been a thorn in managers side ever since but they also know I have oodles of energy, am bloody good at my job and my work doesnt end when I walk out the door at 5pm - housing is what I do which I think annoys them.
However we are currenlty facing another round of cuts to be announced in October and oficially sealed next January so they will have a chance to removed the wasp in the room, so Brum maybe a distinct possibility
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Sign Up0:34 AM, 6th September 2012, About 12 years ago
Yes I absolutely agree with what you state.
However you miss an important reality.
That is most LL are NOT in the ideal position of having sufficient capital to cover losses if a tenant chooses not to pay.
Of course in an ideal world ALL LL would have enough resources to cover these worst case scenarios.
The reality is that small LL struggle to achieve the mortgage required and use all their assets to invest in the property.
I know that they should have something in reserve to cover say 2 months voids ansd some repairs but that is about the most that a small LL can sustain.
The straw that breaks the camel's back is when a tenant chooses NOT to pay rent knowing it can take many months to evict them.
This situation which is facilitated by the law is an unacceptable state of affairs.
The vast majority of small LL have no choice than to be highly leveraged as they do not have anymore resources.
Now as you have correctly stated this is not a very wise situation to be in.
Your comparison with the banks and myself is totally correct.
My choice was to invest on the basis of hoped for rising property values whilst having return on investment in the form of rent to cover the mortgages.
This I accept was a very tight business model.
In fact it was a loss making investment as all my properties barely washed their faces.
I had no alternative though apart from not investing at all.
In hindsight that may well have been an appropriate course of action.
It is very difficult to time entry into an investment market and like most people I no reason to consider that the housing market was going to suffer the calamity of the credit crunch; obviously my crystal ball wasn't working very well the day I made the decision!!
However had I not invested I would not now be able to make the purchases I did then with the same amount of capital.
Now as I was in for the long haul; capital values whilst useful were not an absolute requirement;, rental income , however was.
My investment choice was predicated on the basis that a tenant would pay rent and yes I could suffer a few months voids but not 9 months with a tenant living for free until evicted.
The whole business model is based on a tenant paying rent; and if as I did suffer because of non rent paying tenants and then the banks suffered as a result of those circumstances there is not a lot LL could have done in the same situation.
In this case I was able to work it so the bank took the hit and not me.
But this was only caused by their refusal to capitalise debts on each property of under £10000, which had they done so would have increased the rent by about £25 pm.
This was easily covered by the rent recoepts that could and were being achieved at the time.
the banks made the mistake of thinking they could have it all.
I even warned them what would happen but still they went ahead and it all came to pass.
The weakness of the system is yes LL don't have enough capital and the law allows tenants to remain rent free in a rental property until evicted.
Small LL do whatever they can to get into the market and yes they are treading a fine line.
Following your advices; which are absolutely correct ,most small LL should not even be in the game.
I would heartlly concur.
But we as small LL are not going to let the richer LL have all the business.
So we stretch ourselves to the limit to get a piece of the pie.
Cosmo's contention that what tenants are allowed to get away is wrongwith is absolutely correct.
Were that matter addressed there wouid be less LL reposessions.
Very few new entrant LL are aware of the hazards of a non-rent paying tenant and the potentially disastrous effects that could have on the personal financial wellbeing of the LL.
It is clearly unacceptable that tenants can cause so much financial detriment to a LL.
I have to say faced with a tenant who refused to leave and the possibilty of being bankrupted and being made homeless myself I would remove the tenant myself.
Wrong I know; but I would take that risk.
Now I will not go down that road now as I have found RGI.
So I am sorted.
Therefore I won't have any future issues of non-rent payment as the RGI company will be picking up the tab.
I will have to build up some cashflow whilst the claim is being processed so I can service the mortgage payments.
Very few LL are aware of all these hazards and had I read your extensive advice blog as how to be a LL and what to do; I reckon I would not have been stitched up like I have bgeen in the past with obvious massive detriment to myself and the poor old victim banks.
I think you have stated it on many occasions but knowledge is the real empowerer of any LL.
Just wish 5 years ago I was aware of sites like this!!
Mark Alexander - Founder of Property118
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Sign Up1:35 AM, 6th September 2012, About 12 years ago
Thanks for sharing your thoughts so honestly Paul, I pretty much agree with everything you have said. The fallout of the credit crunch has been immense, the banks got the bail-outs but let's not forget they also had a ton of new rules thrust on them in terms of capital adequacy and underwriting criteria. landlords have not been subjected to the same requirements. maybe there is an argument to say that we should have been? Perhaps the controls on the banks are not stringent enough? Perhaps it should be a condition of lending to landlords that the landlords must clearly demonstrate their own capital adequacy?