Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mary Latham
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Sign Up11:44 AM, 4th September 2012, About 12 years ago
Mark please see my reply to Ben. Why would these landlord allow a tenant to believe that they were going to be able to make a long term home in the property if it was not their intention to let them do so?
Mary Latham
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Sign Up12:46 PM, 4th September 2012, About 12 years ago
Puzzler my point is that if the landlord wants a long term tenant and he gets a good tenant who is prepared to stay long term he would not evict him. Landlords in this situation only use S21 to remove bad tenants without the hassle of S8.
Mark Alexander - Founder of Property118
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Sign Up13:51 PM, 4th September 2012, About 12 years ago
Because they have no morals? I've seen it done TWICE to my PA
Mary Latham
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Sign Up14:52 PM, 4th September 2012, About 12 years ago
They also have no sense - they are just asking for unwanted hassle, quite apart from the disruption they are causing to peoples lives. So what is the answer? How can we protect tenants from this type of landlord without putting further burdens on good landlords?
Ben Reeve-Lewis
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Sign Up15:53 PM, 4th September 2012, About 12 years ago
No you arent being 'Nieve' Mary, but you may be being 'Naive' haha Damn that sticky keyboard.
Yes what seems to be coming out of this interesting dialogue is the possibility of landlord and tenant matching, which is a nice idea.
I stress again though that amateur landlords are a difficult prospect, not necessarily because of any intent but because often their finances are precarious too and when they fluctuate it immediately knocks on to the tenant. I'll match you with a personal anecdote.
When my 10 year relationship broke up I was forced to rent. I hate it. A year later I met the lovely Frazzles and after a year we decided to get a place together. The landlord, a charity worker based in New Zealand offered through the letting agents a nice little flat saying it would be for 2 years at least, so we signed on the dotted line, a 12 month contract with a 6 month break clause. Standard fare but the landlord had given his assurance. 4 months in we got an email in thanking us for being wonderful tenants but informing us that he was finishing his contract early and was invoking the break clause and we had to move out so he could move back in. Even after this stab in the back we didnt want to force him through the eviction process and so struggled to find the only place we could get at short notice. it cost us an arm and a leg to relocate just a few months after moving in and the cheeky sod held onto our deposit for the full 10 days allowed, even though there was no dispute.
It also transpired that he wasnt moving back in but selling. The agents, the lovely Bushells of East Dulwich were also incensed that he had lied to them too and so refused to sell his property for him. A nice, honourable and rare bit of solidarity from an agent.
Now on that story tied to your point about breaking a stated intention there already is a legal principle for that, it's called 'Promissory Estoppel', that involves a party to an agreement being effectively stopped (Estoppel) from taking action which contravenes an earlier promise or understanding between 2 parties to an agreement. The trouble would be in proving the understanding to the satisfaction of a court in any defence proceedings and what such a defence would do to a tenant's references in coming accross as a Barack Room lawyer to future landlords.
Maybe a matching up webiste. I have long thought it very appropriate for a tenant to want references for their landlord, maybe the site could be called 'Show me yours, I'll show you mine'
Mary Latham
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Sign Up16:55 PM, 4th September 2012, About 12 years ago
Nothing wrong with the key board Ben just a senior moment!
There was a new web site launched on Monday, by a great Agent in Wolverhampton, he knows the DSS market really well and the site is only for landlords who want LHA tenants, it is free to advertise at the moment and I think that this is great for tenants who get tired of asking "Do you take DSS?"
Perhaps there is room in the market for sites for long term lets?
"Show me yours, I'll show you mine" hahahaha this is how I operate Ben. I show my prospective tenants my membership of NLA and MLAS and my certificate of Incorportation which dates back to the early 80's. I explain that I am showing them these documents for two reasons 1. To prove that I am a long term landlord and it is my intention to continue for some years 2. To show them that I work to a voluntary Code of Conduct and that I know my legal obligations and theirs. Many tenants come to me having has the expereince of being moved on and they are pleased that I intend to offer them a long term home. I always explain that we both need the first 6 months to get to know each other and to makes sure that they are happy living in the property but that beyond that if they meet all the terms of the AST I will role the tenancy over as long as they want to live there.
I have been asked for a longer AST but when I explain,as above, they realise that I am being fair to both of us. I have one tenant who only wanted a 6 months AST over 17 years ago. After a few years I laughed and asked her why she only asked for a 6 month tenancy when she had stayed so long. She told me "I wanted to be sure that you were a good landlord, I have had some bad ones and even if the house is nice they make life too difficult" I take it as a huge compliment that she has raised her family in that house and I hope that she will live there forever. I have only increased the rent twice in all those years and then by less than 4% each time because she treats it like her home and only expects me to do the "big" work and safety inspections. She is a great tenant and my return has been far better than if I had let the house 20 plus times and increased the rent.
Ben Reeve-Lewis
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Sign Up17:58 PM, 4th September 2012, About 12 years ago
Mark is right Mary, some people ave no morals and I see them all day long unfortunately. Landlord's whose sole focus is their property business with total contempt for their social responsibilities.
My thought was this, if a tenant leaves an AST early they are liable for the remaining rent for the full period, a law could be introduced whereby if a landlord wants a tenant to move earlier than stated they should have to pay all relocation costs. But then it occured to me that all this would only result in an increase in 6 month agreements, so we're back to step 1.
I dont think we are necessarily talking so much about bad landlords either, obviously there are the liars out there like my ex landlord but as I said before the financial position of amateurs is often as tenuous as their tenants. If they bite off more than they can chew with an ill thought out business plan and no reserves of cash to get them through lean times a decent tenant can lose their home through no fault of their own.
Yeah I know, thats life, rough with the smooth and all that but it happens so often that anything that might limit the risk is no bad thing. Education helps as would councils helping small landlords out with advice and support. I read just this morning of a joint project between Housing Action Charitable Trust and Birmingham Uni (How come all the best ideas are up your way Mary?) helping social housing providers take a wider view on initiatives in their community http://www.hact.org.uk/news/hact-joins-forces-tsrc-release-community-investment-potential-social-housing-providers
Mary Latham
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Sign Up19:04 PM, 4th September 2012, About 12 years ago
For the same reason that we were the home of the Industrial Revolution Ben. We are problem solvers, even Himself is from Wolverhampton hahaha. It would be a great career move for you to come to the West Midlands and to work with Homestamp (University are very active partners as is their students union). We have real partnership working here and we find answers to help the PRS thrive and to be a good place for tenants to live. You would find a nice home with a good long term landlord at a fair rent and you would see that many of the problems that you deal with do not happen so much here. London is, I think, a particular market as are all catpital cities, and it concerns me that many decisions are made by Government because they only look at what happens in London.
We have got accidental landlords but no so many as you have in London and the prices of properties are so much lower as is the cost of labour and therefore landlords are under less financial pressure. So long as tenants actually pay their rent and behave with respect to the community and the property most landlords will do everything that we can to keep them happy.
We need a quicker route to removing the bad tenants without making the good tenants feel insecure. Bad tenants spoil communities and there needs to be legislation to make them behave rather than allowing them to move from one unsuspecting landlord to the next. This is why I support a web site that references the tenants behaviour and allows landlords to warn each other. I want all West Midlands landlords to join that site and to send a clear message - if you are a bad tenant you will not find a home in the West Midlands.
I hate it when good tenants are penalised for the bad ones every bit as much as I hate it when good landlords are burdend because of the bad ones.
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Sign Up20:04 PM, 4th September 2012, About 12 years ago
Ben I'll give you whatever promissory you want on an AST if you wish to stay in Bishop's Stortford in my flat for the next 18 years!
Is that a long enough commitment for you!!
45 mins to Liverpool St.
4 mins walk to stn platform
Located on Stort riverbank
You wouldn't be moved on by me and of course I do but I definitely would be complying with ALL my LL responsibilities!!
I will have a ground floor flat available soon.
No prescriptive rent increases; we would discuss.
How about it!?
Even with possible redundancy looming there are ways and ways of ensuring you could afford my rent whilst looking for other employment, which I am prepared to facilitate.
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Sign Up21:09 PM, 4th September 2012, About 12 years ago
How about a LL completing an affidavit, attested to by a solicitor.
this costs about £5 committing to a tenant for a defined period if the tenant wishes to remain that long to be attached to the AST.
Presumably the affidavit would be attached to the AST
I am prepared to do 3 of them on my 3 flats for the next 18 years, subject to the tenant complying with all aspects of the tenancy.