Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:31 PM, 3rd September 2012, About 12 years ago
Ben, I gave you the answer last year, I called it "The GOOD Landlords Campaign". If it ever got off the ground tenants would be able to readily identify landlords such as myself and Mary who are in the business long term. Simply Google search "The GOOD Landlords Campaign" to find the article. If only we could find the right sponsor, for an organisation like Shelter it would cost peanuts relatively to sponsor the set up and could go a long way towards building bridges with the PRS. Sadly, I think there's about as much chance of it happening as Tom and Jerry becoming best friends. I'd love you to prove me wrong though. Not all tenants want long term commitment from a landlord either so it certainly wouldn't put the others out of business.
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up1:36 AM, 4th September 2012, About 12 years ago
Maybe thats the way Mark. At my end I am doing my best with tenant and lanldord training on the basis that better awareness of each other's rights and duties can contribute to improving the relationship. It isnt the be all and end all but its a good contribution. I'm also doing what I can to affect the thinking of councils and how they interact with the PRS, which admittedly at the moment is like trying to persuade Stephen Hawking to take up tap dancing.
But I have hope of a miracle cure haha
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up2:38 AM, 4th September 2012, About 12 years ago
Sorry Mary I missed this one, and Marks response underneath. There are a varioety of reasons for a landlord to want tenants to leave through no fault. Usually not with people like you and Mark, professionals who play the long game and know what's what (I cant remember the last time I ever had a complaint of harassment or illegal eviction against a pro landlord) but smaller Landlords do. especially small buy to let ones who might only be renting short term until the market picks up. I see it regularly. A landlord decides to sell and serves a s21 on the tenant and simply expects them to leave. the tenant cant afford to move (London currenlty requires a month's rent in advance and 6 week's equivelant rent as depsoit which can amount to £3,000 very easily- bearing in mind that even undisputed deposits take 10 days to be returned) and when they go 'Dahn the 'Omeless' they get told to wait for a possession order. Landlord meanwhile is going through the sale process and has a date for exchange and completion until I pop up and piss in their swimming pool with a few home truths about the eviction process and then get accused of being difficult.
The world and his wife wants to make money from property but so many do it on a wing and a prayer. If their finances go down, so do the tenants. If they need to liquidate assets the tenant loses their home through no fault of their own. We only have the amount of rentals we do because of these small amateur landlords and its a quandry, on the one hand we need their properties but on the other they are the ones who create so much insecurity in the sector. This is why I keep banging on about councils working with these people to help promote security and community sustainment but supporting small local business as a way of helping homelessness is to big a stretch for many in councils
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up3:48 AM, 4th September 2012, About 12 years ago
Ben, lots of tenants only want to rent a property short term (student and contractors for example) and there are plenty of landlord who are only to happy to provide that accommodation.
There are also landlords who want long term tenants and tenants who want to stay in a property long term.
Surely all that's needed is a few dating websites for landlords and tenants and a few badges they can all earn to show they are respectable?
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up6:09 AM, 4th September 2012, About 12 years ago
Well yeah, there's the rub. The thing I am thinking lately. You do get tenants who want short term lets, students, people trying out different jobs, a new a career in a new town, short term employment contracts and you get tenants with kids or older tenants who want a long term home not suited to the viccisitudes and vagaries of the lifestyle of an amateur or small buy to let landlord.
Maybe the answer isnt to get rid of the no fault ground AST but to match up tenants with long term needs with landlords who want long term tenants.
Maybe it is that simple. Maybe I'm barking up the wrong tree calling for a law change and it is simply a case of mathcing up landlord and tenant needs, as you say like a dating agency. I know in practice it isnt that simple in terms of law but if we use that approach as a starting point you see where it takes the thinking. Its worth exploring
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:14 AM, 4th September 2012, About 12 years ago
Absolutely, and that takes us right back to " The GOOD Landlords Campaign" which I'm sure we can find a better name for by the way.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:15 AM, 4th September 2012, About 12 years ago
It has been mentioned but the real nitty gritty problem is for mortgaged BTL properties the banks want to be in total control.
LL might wish to ofer better terms to tenant giving longer security etc.
L hands are tied by the banks.
I'm afraid the bank is just NOT interested on how a tenant feels, they just don't care.
they want to know they can access the mortgaged property within certain protocols.
If they coiuldn't do so they would NOT lend as has been poin terd out.
So yes I am afraid the whole BTL market is based on the bank being able to get hold of the property ASAP to sell it.
They only lend because there are laws which do eventually allow a bank to exercise that control wit6hin a certain and eventual timeframe.
None of these circumstances makes or assists for good tenant/ LL relationships.
Tenants don't understand the pressures LL are subject to and quite frankly why would or should they.
The reality though is that a rental property is only available because the bank is in control of what could happen which it allows due to the law being as it is presently.
Anything that might prevent a bank repossessing a property would cause banks to withdraw from the market as has been mentioned.
Sorry state of affairs I know and it lacks all human understanding and sympathy; but the banks don't care and you cannot make them care.
Perhaps a code of conduct which they all agreed to subcribe to would be as much as you could expect, but certainly not more.
Banks are not social charities; they are merciless organisations and have little pity for either tenants or LL.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:56 AM, 4th September 2012, About 12 years ago
From my experience - And I've acted for landlords, letting agents and tenants slogging my bum around the local courts - the main problems are getting the forms/dates wrong and spurious defences.
On the issue of dates, on this site in the due diligence section, you can create and have a populate section 21 emailed to you free of charge, fully completed - see here - https://aqs.infusionsoft.com/go/NPGs21/NPGL36/
Re prolonging the process - For a section 21 properly executed, the court only has the power to extend a possession order up to a maximum of 56 days. The norm is a 28 day order, but we always request 14 (the shortest period).
As for a tenant giving notice - at the end of a a fixed term AST a tenant can simply leave on the last day - the notice is explicit within the tenancy agreement - thereafter you have a periodic tenancy. A tenant is required to give 4 weeks notice in writing under Section 5 of the Protection From Eviction Act 1977.
Interestingly that landlords get lampooned for breaching their notice grounds. How many tenants comply with theirs?
As for security of tenure - this may seem like a sales plug - but it's not. But one of the key attractions of our rent to buy service is that they 10 year option with tenancy renewal gives massive comfort to tenant buyers. There is a good video here from one of our tenants where she touches on this very point - http://youtu.be/JjMtMbJpP8g
Puzzler
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:23 AM, 4th September 2012, About 12 years ago
You asked the question, presumably the cases you mention had reasons for it - what were they?
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:39 AM, 4th September 2012, About 12 years ago
Ok so we have established that there are in fact landlords who intend to offer only a short term let and those who want long term tenants. The answer is not 'forcing' landlords to keep tenants longer than they want to the problem is how can a tenant identify the long term landlord if they want a long term let. If we solve that issue both landlords and tenants will gain. A landlord who only wants a short term let will not have the problem of going through the long Posession process because he will take the tenant who intends to move on anyway.
We need to put our thinking caps on and come up with a way for landlords to make a statement of intent, which does is not legally binding but which could form part of the tenants defense if the landlord serves S21 in less than, say, 1 year. Alternatively we could have a clause, to add to the AST, for those landlords who will not be prepared to offer the tenancy beyond the firxed term to state their intentions? I'm not sure how we can do this within current legislation but there must be a way.
The only time that I wanted a short term let was when I bought a property that was in excellent condition but not as modern as I wanted it to be. It was a bargain and I bought it when I was just too busy to carry out the refub. I offered it as a 6 months only let at a lower rent. I got a young woman who had ended a relationship and was not sure what the future held and it suited us both that the tenancy would only last 6 months. Hahahaha she found a new man, he moved in and they lived there for two years. I didn't mind waiting to do my refurb because he was a fully qulaified electrician and he rewired the house while they were living there. If at the end of the 6 months I had wanted to take the house back there would have been no problem, I had served a S21 at month 3 to confirm my intention to repossess and she was prepared to move out if I had not been prepared for the boyfriend to move in.
I cannot understand why a landlord would accept a tenant who was looking for a long term home if they did not intend to let long term? There are many, many tenants who only want a short let and there is no hassle getting the property back at the end of the tenancy if the landlord has been honest and the tenant has not put down roots.
Am I being nieve?