Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mike W
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Sign Up14:04 PM, 26th March 2014, About 11 years ago
Contact the leasehold advisory service - government run, free advice, excellent service. Google it for contact info.
Fed Up Landlord
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Sign Up14:04 PM, 26th March 2014, About 11 years ago
Hi Wavenie,
This appears extremely excessive. I was not aware that any of the Royal Palaces were terraces!!
In a nutshell as the works are over £250 per flat in any one service charge year they have to carry out a Section 20 Consultation process for tenders for the works etc. If they have not done this, then except in the cases of dire emergency then they cannot recover the service charge. You can also go to a First Tier Tribunal to ask them to determine the amount of the service charge etc. Go to the lease advice website at http://www.lease-advice.org and work your way through the FAQs.
Regards,
Gary
Annette Stone
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Sign Up19:09 PM, 26th March 2014, About 11 years ago
with all due respect to the respondents to the questioner they have not actually answered the question and to be fair, the question is really vague. The question is what does the questioner do IF they do not agree the level of works are required.
with 25 year experience as a managing agent can I point out a few things in an effort to assist:
1. The questioner does not tell us how many flats are in the building although she says her bill is for 50% of the costs. She does not tell us if the lessees own the freehold, if there is any outside freeholder and if there is, what his role is in all of this. It could also be that one of the other flats is owned by the freeholder. All these variables make a difference. We also do not know if there is a reserve fund, how long the work has been needed and what steps have been taken to prepare the lessees for the expense.
2. We do not know what work is required although external work and redecoration are mentioned. Where a new roof and full refurbishment was needed, it may very well be that the cost could reach £60,000 including surveyor's costs, managing agents fees, cdm supervision and VAT so perhaps we should not all be so quick to condemn the costs.
3. That having been said every lessee has rights and best practise as well as statute indicates:
a. Every lessee should receive an initial letter advising them that a refurbishment is due and giving a very brief outline of the work to be done and a copy of their rights and obligations.
The professional fees should be set out clearly and details of the surveyor who will be preparing the specification for tender should be identified as should the costs for inspecting the building and preparing the draft specification.
Here I would add that although not a legal requirement I think any managing agent who embarked on a major refurbishment without the benefit of an independent chartered surveyor would be acting in a foolhardy manner. If a matter did reach Tribunal the surveyor's opinion as to the condition of the building would carry weight and he would also be putting his Professional Indemnity into play and most surveyors would not risk this.
b. When the draft specification is sent to the lessees it should be accompanied by a Notice of Intention to Carry Out Work which offers lessees the opportunity of nominating contractors to carry out work and to comment on the extent of the proposed work. There is a 30 day period for consultation and the closing date should be clearly noted on the Notice
c. At the end of the consultation period the surveyor should be notified of all comments and nominated contractors. The contractors should be included in the tender process if their qualifications and insurances are all correct and the surveyor must take notice of any comments although he is not bound by them if they are not correct and not to the benefit of the building as a whole
d. The surveyor then puts the work out to tender and when the prices are received each lessee should receive a Statement of Estimates, a full copy of the winning tender document and the priced tender pages of the other contractors.
e. The lessees then have a further 30 day period to comment on the costs at which time if no valid comments are received the invoices can be sent out and the work will commence once the funds are in.
In practise unless you have a rogue managing agent lessees are protected at each stage of the refurbishment process and the questioner does not indicate whether or not any queries were raised prior to the invoice being received.
In the event that lessees do not feel the statutory consultation process has not been fully completed they can make an application to the First Tribunal who will hear the case, may wish to visit the building and will certainly hear evidence from any surveyor. Unless any work can be considered an emergency no funds in excess of £250 can be collected from the lessees without very good reason although recent case law does make more exceptions to this rule than previously.
I hope this sets out the rights and obligations of the managing agent and enables the questioner to move forward.
The final point I would make is that it may be that the work does need doing and in that case the lessee is bound by the lease to contribute to protect the fabric of the building.
Hope this is helpful
Mark Alexander - Founder of Property118
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Sign Up21:12 PM, 26th March 2014, About 11 years ago
Reply to the comment left by "Annette Stone" at "26/03/2014 - 19:09":
As we have come to expect from you Annette, that's an incredibly professional and comprehensive response 🙂
.
Fed Up Landlord
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Sign Up21:50 PM, 26th March 2014, About 11 years ago
Whilst I appreciate that the answer given to the question is in general terms, it is in response to a question that is vague. The more detailed a question, the more detailed the response. The less so, then so is the response. It is one of the strengths of Property 118 that the contributors all give of their opinions freely, and in most cases altruistically with no reciprocal expectations. Replies have to be taken in that context..
Annette Stone
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Sign Up22:16 PM, 26th March 2014, About 11 years ago
Gary. My point was to make the point that before anyone answers even in general terms if we are answering as a professional then we should perhaps make sure we have enough information to give advice which is actually helpful otherwise we just give ammunition to those who wish to landlord or managing agent "bash" irrespective of the facts. This is what happened on a recent thread on 118
I completely take your point about information being given altruistically which is what many of us do on our specialist areas . For my part I cannot get involved in giving anything other than general advice to anyone with an ongoing issue unless they are a client and I am working on a professional basis because my Professional Indemnity insurance does not cover me to do so. I hope you can accept that. And also accept that before I give advice it is best to try and find out exactly what the question is.
I am a little wary of advising people to dash off to Tribunal. I know you have had some success there but I think that when lessees are advised to make an application before they are certain that they have a good case, can be misleading. Lessees often believe Tribunal exists solely to ratify their complaints when in fact it is extremely even handed and the Tribunals are made up of very experienced people
Hope that reassures you.
Graeme
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Sign Up9:01 AM, 28th March 2014, About 11 years ago
Gary,
All good advice given above.
The alarm bells for me though are this:- You say it is a Victorian terrace.. How big is it??
£30,000 is a HUGE sum for external repairs etc. for a terraced house. For that I assume it will be having a complete new roof, repointing and more. Are their expensive structural issues being addressed - such as subsidence? If yes, then this might be subject to an insurance claim.???
I have 2 small mid-terraced houses in Lancashire. One is about to have a complete new roof. Total cost is £2250 including 10 year warranty --- a long way to go before hitting anywhere near £30K.
Good luck
Graeme.
Fed Up Landlord
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Sign Up9:37 AM, 28th March 2014, About 11 years ago
Hi Graeme,
Wavenie does not say how big but as you say it must be one hell of a roof!
I suppose it could be Grade 2 listed which is why the repair cost is so high?
Sambhabana Roy
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Sign Up10:31 AM, 28th March 2014, About 11 years ago
No power at all..that is up to you whether you agree or not. It would be better if you contact the leasehold advisory board. They can give the exact details or call Goodwill Coordinators for better results.