Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Robb
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Sign Up23:45 PM, 14th May 2015, About 10 years ago
Hi Alan Loughlin
I accept that some are truly scum.
But most are just either badly let down with little or no education or bad health problems poor support to try and help them improve. The system is so wrong in so many ways.
We have heard a few comments on these posts how little is in fact paid to the unemployed. And a huge cost is pensioners. I would love to give everyone a good standard in life but there has always and will always be the haves and the have not's.
I have heard many pensioners say and sometimes rant how they worked all there lives for there pension. and give of about the unemployed. So I ask each one of them to say how much they actually paid into the system for their pension. I can almost guarantee many paid little or nothing compare to the amount of money they now receive and take from the system. So if you put in you get to take out. Many hard working pensioners with a small private pension are hugely penalised for that small pension and the refused help with rent pension credit council tax. They get there basic state pension and because of there small private pension they are not entitled to any thing else. While others who did not have the extra pension can get £280 per week plus rent and council tax pension credit.
I met with someone today and the system is trying to take her child. I know she has difficulties. When I see her child he is always smiling and happy to chatter away.
But when I hear of other stories of parents taking drugs and drinking and the system do nothing to protect their children, I really wonder what goes on. Because someone is a little slow /uneducated but loves her child is now fighting to save her child from care.
Alan Loughlin
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Sign Up7:37 AM, 15th May 2015, About 10 years ago
just seems strange to me that when we see them on the tv moaning about being deprived, no money etc they always seem to have a fag in hand, and having sky seems compulsory, as is a very big dog, it is a matter of priorities, about money management. I saw one being interviewd when walking away from a foodbank, he said if it were not for the foodbank he would not be able to afford his fags.
Personally I think foodbanks exacerbate the situation, as does giving to beggars, this solves nothing.
Robert M
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Sign Up8:09 AM, 15th May 2015, About 10 years ago
Reply to the comment left by "Alan Loughlin" at "15/05/2015 - 07:37":
Yes, I agree that it is about priorities and money management, and people taking responsibility for their own situations instead of blaming others. I also agree that it is strange that all the TV programs show people on benefits with fags, booze, tattoos, big dogs, big screen TV, Sky, etc, and of course it shows them all selling weed or shoplifting or scamming the system - mmmmm, perhaps they choose to only show these types as it make for better TV sensationalism (and thus higher viewing figures)? I certainly agree that there are people out there like that, but the TV programs do give a very unbalanced (biased) and exaggerated version to suit their own purposes.
The problem is mainly down to the system, people will try to exploit whatever system is in place in order to maximise what they can get from it. This is exactly what companies do, hence why multi-billion pound companies like Starbucks and Google supposedly make no profit from UK customers and therefore pay virtually no tax to the UK government, they are simply exploiting the system that the government has put in place. But offsetting costs and structuring a business to pay as little tax as possible is something many landlord do also, after all, nobody wants to pay tax if they can avoid doing so.
There are many things which are unfair, and lazy unemployed people exploiting and scamming the system is one of those things. As is the fact that if they are on benefits then their creditors cannot obtain payment from them for money they owe (e.g. rent arrears and damages) as once they have moved out then you cannot get deductions from their benefits anymore. The system does need a thorough overhaul to ensure that the safety net is there, but that it cannot be so easily exploited or abused and that people are held responsible for their own actions. This would also need an overhaul of the criminal justice system, because at the moment the legal system does not do this, and the police do nothing to hold people responsible (e.g. if a tenant smashes up a flat, the police do not charge them with criminal damage, they just say it's a landlord and tenant issue and the landlord should claim against the deposit and if it does not cover the damage then the landlord should have got a bigger deposit).
Mick Roberts
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Sign Up8:14 AM, 15th May 2015, About 10 years ago
Yes Rob, I have & have seen many people sofa surfing, especially more so, since the Govt stopped paying 25-35 year olds the normal one bed rate.
Ha ha no homelessness, come to Nottingham, you can’t even get in the shelter to ‘become homeless’.
Alan, that’s why these programmes do as they do, with fag in hand & Sky TV, so people like u say ‘Look they loaded’. Me & Rob can show u that, but also show u the bare food cupboards, the no clothes kids, the no heating, no hot water.
Luke, some people need support & get out of it, some people need support unfortunately for a long long time.
I have some tenants that aren’t disabled, but u would just not employ ‘em. They just cannot follow out simple instructions. This started when they was 7 years old, ingrained in them.
I’ve had some of them been forced into jobs with JSA changes & just cannot do the job, simple stores like Superdrug, Tesco etc. They end up having breakdown & back on the sick.
They aren’t beyond support, no support & get even worse.
The system isn’t broke, it does work. It’s only the ‘posh-uns’ that say it’s broke, because they’d like ‘em all to get high powered jobs like theirselves.
Alan, what do we do with the ‘Lazy’ then? I agree, they should work, but they don’t. What then?
Robert M
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Sign Up8:22 AM, 15th May 2015, About 10 years ago
Reply to the comment left by "Mick Roberts" at "15/05/2015 - 08:14":
Hi Mick
While I agree with most of what you've said, I disagree about the system not being broke. Yes it works for some people, both you and I have got out of homelessness and unemployment with the help of the system, but it can and is sometimes exploited by the lazy and dishonest, and it has many flaws in other ways (as per my examples above), so if it is not "broke" then it certainly "needs further improvement". However, I don't believe that simply lowering the benefit cap or cutting benefits (especially the part for paying the rent) is the means of achieving this.
Mick Roberts
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Sign Up7:54 AM, 16th May 2015, About 10 years ago
Yes Rob, please disagree with me if u think I’m wrong, as I am normally on same wavelength as u.
And u r right, I was only saying not broke because I was probably wrongly trying to disagree with some people above.
But what I mean’t as in working, it was for previous years before these welfare cuts, still paying tenants for a roof over the heads. So that’s what I mean’t as not broke, Tenant gets welfare, welfare gets HB, HB pays for house.
But as we know, these soon to be coming further welfare cuts, might not be doing that, so we will be definitely broke then.
Some emails I got yesterday in the links below, which shows the ‘unbroken’ system (in my opinion as far as HB is concerned) is now becoming very broken.
Ha ha yes, u can remember how I started? I forgot who I tell.
Yes ‘needs further improvement’ is the posh words I maybe should have used.
http://www.24dash.com/news/housing/2015-05-14-Shelter-slams-highest-eviction-figures-by-landlords-in-6-years?utm_source=24dash+newsletter+subscribers&utm_campaign=21ca522d1e-UA-31909-1&utm_medium=email&utm_term=0_8420f27959-21ca522d1e-351974
http://www.24dash.com/news/housing/2015-05-15-Iain-Duncan-Smith-hails-success-of-benefit-cap-as-evictions-hit-record-levels?utm_source=24dash+newsletter+subscribers&utm_campaign=21ca522d1e-UA-31909-1&utm_medium=email&utm_term=0_8420f27959-21ca522d1e-351974
Rod
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Sign Up0:09 AM, 17th May 2015, About 10 years ago
I've been a L/L for 15 years and have always had trouble with HB tenants. One example and to cut a long story short. £2500 unpaid rent - £600 sol's fees - £350 court fees - £1000 damage to property - £500 lost rent for time taken for repairs! All this for a sob story! Notice, cuts are generally made to HB and not general benefits plus the tenants mostly don't pay the rent anyway! I could write a book! Our council r bringing in licensing and if things aren't up to scratch ( which includes tenant anti social behaviour) the fine is-------£20,000 with £500 license fee for the privilage ! Councils off load onto us, have no maintainance worries then bring in nice juicy fines! Also, I'm sick hearing about "vulnerable persons" it's the L/L that is vulnerable. We don't have a strong enough voice and need to band together and be heard! One piece of advice - keep away fro HBs. Strong words and it's the job that made me that way!
Kulasmiley
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Sign Up0:15 AM, 17th May 2015, About 10 years ago
LANDLORDS AGAINST TAKING ON HB TENANTS!!
Now that's a petition if ever I saw one?? It may make the govt think if we could have enough signatures
??
Robert M
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Sign Up10:12 AM, 17th May 2015, About 10 years ago
Reply to the comment left by "Jack Ass" at "17/05/2015 - 00:09":
Hi Jack Ass
"It is the landlords that are vulnerable", I couldn't agree more!!!!! Tenants (not just HB tenants) have loads of legal protections, and the landlord has virtually none, and the legal system is expensive and takes so f.....ing long that the landlords end up losing time and money. The government and media and general public don't care about private landlords as we are still portrayed as the stereotypical Victorian rich evil money grabbing aristocrat/industrialists that prey on the poor workers and abuse our power over them, - this is of course total crap and couldn't be further from the truth, but nevertheless the result is the same........ no protection for landlords against the tenants that cause so much damage and loss. All that said, I have some lovely respectful honest Housing Benefit tenants who I would go out of my way to help, but I do also get the ones like your example who don't pay the rent, cause damage, bully other residents, cause nuisance to neighbours, etc, but I guess this can happen with working tenants as well. It really is about time that the government took some action to protect the landlords, and the first step would be to massively speed up the eviction process! (the next step would be to give a "deductions from benefits" enforcement option for recovering debts from former tenants, so as to hold them more accountable for the arrears and damage).
The more the Government can protect the landlords, then the more the landlords will be willing to house the tenants that the State is unable to house. The more the costs, risks and burdens on the landlord, the less willing they will be to take those higher risk tenants. At the moment, the system is unbalanced, all the risk is on the landlord, and all the protection is on the side of the tenant.
Yes, all the benefit caps/cuts within Universal Credit will affect Housing Benefit (the part for paying the rent with), not the person's money for other living expenses, so it is the good tenants that try to pay their full rent that will suffer, and for the not so honourable tenants they will stop paying the full rent so the landlords will suffer. This is why the benefit cap is the wrong way of trying to cut benefits. It will cause most harm to the good landlords and good tenants, and affect the bad tenants the least.
AA Properties, I don't think it is a "landlords against taking on HB tenants" petition that is needed, I think it is a "landlords need protection from bad tenants" petition/campaign that's needed, and the two steps mentioned above (faster evictions and deduction from benefits arrears enforcement option) need to be among what is being petitioned for.
Luke P
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Sign Up10:15 AM, 17th May 2015, About 10 years ago
Make it a condition of the tenancy that rent is paid directly to you. Section 93 of the Housing Benefits Regulations 2006 states that if the LA can't make a decision/accurate calculation of HB within 14 days, then an estimate must be paid (then adjusted later if too high or too low). This is to stop endless waiting, but councils often don't even know the rules themselves...don't let them push you around.