Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Question Everything
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Sign Up11:20 AM, 24th December 2019, About 5 years ago
Dear Kelly, you need to either get this person A out immediately or leave yourself. Everything you state above is on line with someone who has a personality disorder. I do not take stating this to you lightly! You have a child also, you need to inform the authorities that you feel uncomfortable and are worried for the behaviour of Person A and the safety of your child.
You write above -
Soon after signing the agreement in couple of occasions from very little reasons something A said and then claimed that A did not say it. A turned it around and made me look like I was lying. When I asked then A did not accept it and said that is not true and I have changed. A said that I have to be careful that I am doing illegal things and not to call police, but did not answer when I asked what are those things were. Then whenever I try to speak either A said I am saying illegal things or I am using my child as I said I want peace, because I have a child here. A’s whole attitude has changed like no speaking, banging doors, loudly switching lights.........
This behaviour is controlling and coercive, it is passive aggressive and manipulative. It is the behaviour of a personality disorder to to control with denials and lies, especially those with covert NPD. The outbursts are also a major red-flag. I am not a psychiatrist, but I have gone through much of this myself and have therefore had to learn a lot about it.
You need to be very careful about what you say, do not leave yourself open to them. The basic rule of thumb is to "grey-rock", which means, do not give them anything of yourself that they can use against you. You effectively need to become like a "grey rock", very boring and uninteresting. Do not communicate outside of basic necessity, do not ask them questions, do not answer their questions. This is absolutely necessary to avoid any further web within which you can be ensnared.
Also you need to be aware that they may be spreading lies about you to others so as to lock you into a compromised position. This "harassment" they are talking about is another big red flag. They could be telling lots of people, even the council, that you are harassing them. Do not confront them about it, just go to the authorities and state that you have concerns. Try and talk to their ex boss if you can, they will probably not talk to you, but you can tell them that they may be contacted in future by authorities.
Be very careful, about what you expose to them, and do not confront them. Get yourself rid of them as quietly and with as little drama as you can. Or leave yourself.
Again, you have said many things here that are too obvious to those who are familiar with the patterns to ignore. Go and educate yourself on Narcissistic Personality Disorder, both the overt and covert types. There are many Psychologists on Youtube who are very informative.
Do not tell them that you think this is what they are, do not say you are even researching it.
I am not saying you are in physical danger, but they can make your life absolute hell.
I am also not saying that they are for sure NPD or on the spectrum, but regardless, the symptoms of your experience you state are toxic, and regardless of whether they are or not, you need to get out. Do not give "second chances".
The switching from nice girl to bad girl is also a big red flag. They can behave normally for some time, and they will also pretend that things are ok so that you let your defences down. They will be gauging you to see what they can use or manage of you in the moment. Lieing is like breathing to them. Do not take . my word for it, go and educate yourself.
Do not let fear overtake you though, be as calm and rational and "grey rock" as you can be.
Sincerely and best wishes
Simon Williams
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Sign Up11:29 AM, 24th December 2019, About 5 years ago
If A is living with you and and it is your only home and you are sharing all the facilities in the property with her, then A is a lodger and not a tenant. A lodger is sometimes known as an "excluded occupier" which is possibly why the agreement given to you has been labelled "excluded tenancy" although the word tenancy is not strictly appropriate. But whatever the agreement says or does not say, it does not make a lodger into a tenant if the reality is that they are actually living with you as a lodger - in other words, sharing the facilities in your own home.
You can evict a lodger WITHOUT the need for a court order. You normally give 28 days notice but it depends what is stated on the agreement. If the person refuses to leave, you can in theory use reasonable force to remove them at the end of the notice, but you ought to get the police involved if that became necessary and you can tell them you have a young child to worry about. Some lawyers advice you should get a court order even if the person is a lodger, but it is not legally necessary. You should take careful notes of any conversations and avoid threatening language and use gentle persuasion to make her realise that in the end, all this has to come to an end eventually, so may as well make it end as amicably as possible.
If your agreement allows the person a long period in your property before their agreement expires and doesn't allow you to serve 28 days notice without reason, then you may have to try to bring the agreement to end by arguing that there has been a breach of contract by A. The obvious argument to make is that A, by her anti-social behaviour, has fundamentally caused a break down in the trust and confidence between the parties and you can argue that you are therefore entitled to evict her for good reason. Check the terms of the agreement. Even if the agreement gives no written right to terminate for anti-social behaviour, such a clause could be reasonably implied under normal contract principles.
Note: This is just opinion honestly given. It should not be relied upon as legal advice. You must take your own legal advice. No liability is accepted.
terry sullivan
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Sign Up11:40 AM, 24th December 2019, About 5 years ago
need to get rid asap
Marie
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Sign Up11:59 AM, 24th December 2019, About 5 years ago
Surely this crazy woman “A” is a lodger, therefore you give her 28 days’ written notice to leave, and take all of her possessions with her. However. Your home is your home. It is your personal space, and you have a 5 year old child there, plus the neighbourhood is dodgy. You can make whatever rules you like in your own home, and she has to comply, so long as they aren’t breaking any laws or violating A’s human rights. Informing you when she is and isn’t in the house, and treating you with respect, are very basic and reasonable expectations, and if she continues to behave as she is, just get the police and ask them to come and remove her. When you explain that A is putting you and your child at risk in your own home, they will help you to remove her. This other “agreement” she has, explain to the police that it is NOT legally binding because it’s your own house, and you were duped into signing it. We all make mistakes. Best of luck.
Michael Barnes
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Sign Up12:31 PM, 24th December 2019, About 5 years ago
As it is your home and you live there, she is almost certainly a lodger not a tenant. She is possibly a tenant if she can and does lock her door; you would need a solicitor to advise in this case.
Assuming lodger:
If the notice given has expired, then when she goes out, change the locks (obviously buy them in advance).
Get a trusted friend to be with you at this time for when she returns.
Do not allow her back in to your property.
Either put her belongings in weather-proof packaging outside for her to collect (but you need to be aware of the possibility of theft) or get your friend to pass them to her through a window.
Even if not a lodger, the above approach may be desirable for your safety. You are extremely unlikely to be acting illegally in what you have done so far; possibly unlawfully, but that would require your lodger to take legal action, not the police.
There is a small chance that if she can lock her room, then the actions I suggest would constitute illegal eviction, so getting advice from Citizens' Advice or a solicitor would be advisable.
reader
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Sign Up14:48 PM, 24th December 2019, About 5 years ago
35 years ago our family nearly helped X with their lodger Z. Unfortunately, Z had an unknown history which all became clear at Z's murder trial of X. Sadly Z had completely hid their previous murder conviction. I would implore you to take a safety first route.
Mark Hulbert
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Sign Up11:08 AM, 28th December 2019, About 5 years ago
Dear Kelly,
Legally your lodger, by sharing living space and facilities in your home where you live, is an "excluded occupier" and has no tenancy rights. You have asked her to leave and, having failed to do so, she is now trespassing. Courts take ages, and their findings may muddy the water. You and your child are at risk now.
1. Read the government advice at: https://www.gov.uk/rent-room-in-your-home/your-lodgers-tenancy-type. This will give you confidence to act - peacefully but firmly. Do not confront your lodger further.
2. Call the police, and explain the situation including the risk to your safety. Show them the government advice under 1. They will ask the lodger to move out immediately. The advantage to using the police is that your lodger is less likely to resist or try in future to take revenge against you or your property.
Don't delay - have this person out of your house by this evening. She has a job, so she can find somewhere else to stay.
Chris @ Possession Friend
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Sign Up17:35 PM, 28th December 2019, About 5 years ago
Notwithstanding some relevant advice above, my Possession company PossessionFriend.uk would want to have a detailed conversation AND see whatever agreement you have signed.
Unfortunately, many landlords we help with eviction - Possession issues ( amongst others ) have entered into renting without a sufficient understanding of the very many regulations, laws and requirements. ( such understanding that might well have prevented them getting into the problem, or at least have much alleviated it )
I would not recommend dealing with this matter on the strength of a few online comments. Wishing you the best outcome to this and a Happy New Year.
Marie
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Sign Up22:01 PM, 28th December 2019, About 5 years ago
Is A still there Kelly, or did you manage to get rid of her by now? I can’t imagine a Christmas with her in your house.
Richard Oakman
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Sign Up16:54 PM, 25th April 2020, About 5 years ago
In the late autumn of 2018 I noted that with three lodgers in my own home, I should need an Additional Licence as the London Borough Council had decided it should apply to my locality. After reading the requirements, I decided that I didn't want door closers throughout my own home. I had the linked smoke alarms but there were further regulations and stipulations that would have meant more work and time on my part. Thus, I decided to give one lodger notice and to reduce to two thereby not needing the Licence. This lead to a complete change in mood on his part, to some threats and to him shutting himself in his room - even though I had offered to be as supportive as possible. One month's rent was withheld (an "admin" problem on his part) though the following month's rent was paid. Luckily, he left within the month's notice but had, in the mean time, consumed about £250 worth of my whisky and wine! I also had a visit from the Council's Enforcement Officer after he left; the officer was impressed with the house (and its four bedrooms and 4 bathrooms!). As stated in the advice to Kelly, there are always those with a personality disorder who may become a lodger. I always have an agreement and an inventory. My remaining lodgers are charming and helpful; I do hope Kelly's situation quickly resolved itself in a good way.