Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up9:17 AM, 20th June 2020, About 5 years ago
Reply to the comment left by WP at 20/06/2020 - 08:55
Aah WP, now u asking me.
I have details for mine in Nottingham, but she ignores me, even though her colleagues sitting next to her go out their way to solve my queries. There is somewhere on internet u can find out, if Bill comes back on, he knows all these links. Join his site if u have only one HB tenant, it's invaluable.
KD South East
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Sign Up9:47 AM, 20th June 2020, About 5 years ago
I thought the increase in benefits and LHA level was temporary due to Covid? At least that’s what the chancellor said when he introduced it. I don’t remember the exact details but thought he said a year. He may decide to keep it but you never know.
You may find yourself in the position (if it is reversed) that the tenant can’t pay the increased amount.
The LHA seems here to be a reason for increasing rent, rather than that being the going rate for the property. Unless you have been undercharging previously?
Please bear in mind that the rent increase may be a disincentive for the tenant to find work in the future as they will then be responsible for the rent increase and may be trapped on benefits for longer than they would like.
Reluctant Landlord
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Sign Up9:54 AM, 20th June 2020, About 5 years ago
Reply to the comment left by Mick Roberts at 20/06/2020 - 09:17
lol Mick! I 'll have a search, to find my own lethargic DM then 😉
I will join Bill's site thanks
Bill irvine
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Sign Up12:45 PM, 20th June 2020, About 5 years ago
Reply to the comment left by Prakash Tanna at 20/06/2020 - 08:51Hi Prakash
It makes no difference whether you're dealing with Housing Benefit or Universal Credit. In both cases the tenant's "eligible rent" is determined by comparing the appropriate LHA rate with the "contractual rent". Ordinarily, before making an award, the Council or DWP will wish to see confirmation of the contractual rent by examining an AST.
By law, you can't increase the rent during the 6 or 12 month contractual period. However, you can increase the rent after that period. One way is to have a "contractual periodic" tenancy which provides some formula/% for that or if it's a statutory periodic you serve a Section 13 notice, otherwise the rent remains as was stated on the AST, does it not?
You suggest the process is much simpler and what's stated above is unnecessary. In fact you state: "I spoke to my tenants and explained why the rents were going up and that it would be covered by their HB/UC payments unless they were on a benefit cap, in which case I would reverse the increase. They agreed and I notified the tenant/LA by way of a letter which the tenant accepted."
Just last week I dealt with a situation where a large landlord's attempt to secure the higher LHA rate was rejected because he hadn't served the section 13 notice correctly with 65 of their tenants. A few weeks earlier, I was referred a case of a landlord who had received a large overpayment demand, going back 3 years, on the basis the Council had simply accepted the landlord's assurance the contractual rent had increased, so paid HB at the higher rate, only to find out latterly, the landlord, in question, had followed a course similar to what you propose. Not a good idea!
Furthermore, I dealt with a case in Manchester a few years ago, where my client, a Letting Agent, had, over many years, been securing high levels of Housing Benefit, using joint tenancies involving the "common household" approach. For example, 2 brothers sharing a 2 bed property, each qualifying for the 2 bedroom rate. The Council had carried out a routine check with a number of the joint tenancies and discovered that where HB only paid part of the "contractual rent" the landlord was not making any attempt to cover the shortfall; effectively writing it off, as you suggest. The Council having established this with the tenants, then asked the LA if this was correct or not. The LA's owner confirmed it was and also confirmed it charged higher rents where it considered it could secure HB as market rents in the area where much lower than the yield offered by "common household".
The Council subsequently reviewed all of its HB cases, on the basis the AST agreements were simply a "sham" designed to maximise HB and the LA was abusing the scheme by singling out HB recipients in order to charge much higher rents. The resulting Overpayments were so large they put the agency out of business.
So, in your case, and many others, I'm aware of, the landlord's approach, whilst flawed, has produced the desired result i.e. increased award of HB, and in doing so, created a mistaken belief, like the one you hold. However, if, at some point, the Council concerned realises it's mistake of believing you had raised the rent correctly, it could quite easily pursue you for the overpayments.
Bill
BTL Landlord
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Sign Up15:34 PM, 20th June 2020, About 5 years ago
Good Afternoon All
I have read the above thread which is very interesting. in order to increase the rent on a property where the tenant is supported by HB or UC (tenant is single mother with 8 year old has not told me which benefit she receives) , once the fixed term has come to an end becoming a statutory periodic tenancy does the landlord legally first need to serve section 13 notice directly to the tenant ?
Also where the tenant works Part time and supported by benefits , once the proposal has been put forward to the council , will they just increase the benefit part and leave the tenants own calculated proportion as is as long as tenants income hasn’t increased.
I have been looking to increase the rent for sometime but have held off due to the tenants circumstances.
However I’m now at a point where refinancing for a upcoming project is difficult due to the income not stacking up.
Stephen
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Sign Up1:03 AM, 21st June 2020, About 5 years ago
Reply to the comment left by BTL Landlord at 20/06/2020 - 15:34
Hello Everyone
Thanks for your information
I have a question I have never done housing benefit .
So my question is if I have a 4 roomed flat with 1 x bathroom 1x kitchen
Is there anywhere I can find a list of what I could get on rents ??
Thank you very much
Stephen
KD South East
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Sign Up7:47 AM, 21st June 2020, About 5 years ago
Reply to the comment left by BTL Landlord at 20/06/2020 - 15:34
With regards to whether your tenant will need to pay part of the increase in rent, it depends whether they are already paying something towards the rent out of their own income or not.
UC or WTC have a income thresholds and anything earned over that the tenant loses benefit at 63% (I believe) per pound. Very high if you compare that to taxation. So the tenant could end up paying extra, or might not, depending on their individual circumstances.
A lot of tenants in my area currently pay towards their rent from their living costs benefits, as the rent is not fully covered by the LHA. (I live in a very expensive area of the south east). But obviously this means they have less to live on.
I don’t know the answer to the section 13 question sorry.
Darlington Landlord
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Sign Up15:53 PM, 21st June 2020, About 5 years ago
Reply to the comment left by Stephen at 21/06/2020 - 01:03
The latest LHA rates are here https://www.gov.uk/government/publications/local-housing-allowance-lha-rates-applicable-from-april-2020-to-march-2021
you will need to know which area your property is in for council tax.
Your tenants contribution should not change unless she is caught by the benefits cap.
Mick Roberts
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Sign Up16:06 PM, 21st June 2020, About 5 years ago
I've just had notification to do these rent increases proper proper, we have to do a Section 13 too. I was always under the impression we only had to do Section 13 if tenant disagreed.
However my Letting Agent who have a special Legal man won't issue a rent increase without a Section 13. So as we speak, to make sure we comply with these ever changing rules regs imposed on us, I'm gonna' be finding which exact words we need to be using out the Section 13 notice & inserting them into my rent increase letters. To save issuing separate 4 page Section 13 notice with every rent increase. I've been doing rent increases for 23 years & never had bother, but as we all know, it's becoming more & more anti-landlord every day.
There u go, what we think we did right yesterday, may today not be right.
Reluctant Landlord
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Sign Up14:43 PM, 22nd June 2020, About 5 years ago
Reply to the comment left by Mick Roberts at 21/06/2020 - 16:06
I was always under the impression that Section 13's not needed if (under the terms of the TA where it stipulates a months notice in regard to a rent rise), if I give the tenant the months notice, they agree/do not respond, and then pass the details to the DWP/HB who then go on to pay it! If at any point after my initial rent rise letter the person who actually pays the rent (DWP/HB) could have AT ANY TIME said this procedure is not 'offical/formal' and ask me to do a Section 13 which I duly would have done.
In Section 13 the guidance Point 9 actually states 9
Do not use this notice if the tenancy agreement contains a term allowing rent increases, or there is some other basis such as a separate agreement with the tenant for raising the rent. Any provision you rely on needs to be binding on the tenant. Legal advice should be sought if there is any doubt on this score.
I take it from that, the Section 13 need not be used if there is an existing contract in place with the tenant in regard to a rent increase.