Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Des Taylor & Phil Turtle, Landlord Licensing & Defence
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Sign Up15:30 PM, 15th July 2022, About 2 years ago
Reply to the comment left by Paul Essex at 15/07/2022 - 13:40
As mentioned above. FIRE doesn't think "Ah this house was built in the 70s I'll give this one a miss"
Knowledge improves.
Landlords are vicariously responsible for the safety of their tenants.
Only the foolish take chances with tenants lives
Luke P
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Sign Up15:31 PM, 15th July 2022, About 2 years ago
Reply to the comment left by Des Taylor & Phil Turtle, Landlord Licensing & Defence at 15/07/2022 - 15:28
The Fire Brigade will literally visit and tell you it’s not necessary. Nice-to-have, sure…but if you have hundreds of properties, it’s not feasible to upgrade for the sake of it.
Trapped Landlord
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Sign Up15:49 PM, 15th July 2022, About 2 years ago
Reply to the comment left by Luke P at 15/07/2022 - 15:31
Agreed, If others are looking to improve on safety more than whats legally required then thats really up to them, pretty sure my tenants are not seeking to pay higher rents than whats on their tenancy agreement. My understanding is that fire doors are not mandatory on a single occupancy terraced house. Likewise if there is a gas explosion from the boiler and the landlord has a valid gas cert, id be struggling to see how he/she could end up in prison.
Luke P
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Sign Up15:54 PM, 15th July 2022, About 2 years ago
Reply to the comment left by Des Taylor & Phil Turtle, Landlord Licensing & Defence at 15/07/2022 - 15:30It also doesn’t end with fire doors. What about self-closers? Smoke seals? There comes a point where it’s considered ‘acceptable’. Egg crate doors are acceptable.
The post was about whether the council bod was able/correct to request this (and, presumably, if failing to do so would result in any further action)…
Michael Johnson - Amzac Estates
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Sign Up16:10 PM, 15th July 2022, About 2 years ago
If the officer was using HHSRS then it’s entirely possible that a fire door was required. Slipped slates may lead to a leak and upgrading the loft insulation is sensible. I am not defending the officer but these are simply items that they have pointed out. Why waste time and effort just get it sorted. Everyone wins in this case, landlords already have a poor reputation, why would anyone want to be at the bare minimum, surely you would prefer a higher standard of house to rent out.
Luke P
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Sign Up18:15 PM, 15th July 2022, About 2 years ago
Reply to the comment left by Amzac Estates at 15/07/2022 - 16:10
It is not about ‘what’s best’ or resolving this particular LL’s case, rather what is required, through threat of penalty or not.
I have taken the HHSRS course…trained by the chap who co-wrote the legislation. I would be asking for both the calculations and the qualification of the inspecting council bod. Locally I discovered they’re not trained. They don’t expect LLs to know any different. Whilst there’s a lot of interpretation, it’s set against standards and what you’ll find is they’ll do nonsense like decide for themselves that it is sn increased fire risk merely because it’s not a fire door. They’re misinterpreting HHSRS and need to be called out.
Specifically on fire doors, LACORS will show they’re not necessary. Bugger this numpty off and let him take you to task.
Trapped Landlord
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Sign Up20:07 PM, 15th July 2022, About 2 years ago
Reply to the comment left by Amzac Estates at 15/07/2022 - 16:10Your correct, landlords do have a bad reputation, but id rather be a landlord and take the reputation than a tenant with the reputation they have. Im just trying to figure out exactly where I stand legally because one day I might just feel like saying " NO " , I think your wrong and if you'd like to take me to court over a slightly dislodged slate then get on with it. Besides which, they must have plenty of landlords who leave boilers unfixed for months and illegal evictions being carried out to worry about.
homemaker
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Sign Up6:59 AM, 16th July 2022, About 2 years ago
Reply to the comment left by Trapped Landlord at 15/07/2022 - 20:07
Correct. They’ve got bigger fish to fry. There’s no point worrying too much about an email with minor recommendations. Just take the useful bits and chill.
John Grefe
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Sign Up7:43 AM, 16th July 2022, About 2 years ago
Interesting comments! As landlord myself I put the tenants welfare at the top of my list. Therefore I don't have any SS officer fishing! You owe it to the tenants family, usually Mum & Dad to "look after their child, even if they are over 21! The rage of a grieving mother isn't nice. Keep whatever rental property in top condition, then you will encourage good quality tenants, not ones who want to shelter from the rain. Incase you are wondering, I don't have much time for these "desk jerks" who have alot of power.
Mick Roberts
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Sign Up8:40 AM, 16th July 2022, About 2 years ago
I have a Bee in my bonnet about solid doors in normal residential house when we han't got to have 'em in our own houses.
DASH who are very good, who do the accredititation for Nottingham Council Imbecile Selective Licensing, insist on solid doors when inspecting. Would cost me about £70,000 when tenants don't shut door at night anyway. And like Trapped Landlord said above:
pretty sure my tenants are not seeking to pay higher rents than whats on their tenancy agreement. My understanding is that fire doors are not mandatory on a single occupancy terraced house.
My tenants too are paying cheap rents which don't pay for New Build standards. Govt are out-pricing people out their homes.
One of my tenants had to write in this when told she can't have what she likes in her own home:
Dear Licensing Fools/Council Imbeciles/DASH Good people,
You've requested my Landlord does the following below and next to your requests are my reasons for refusing.
My Mum has an open plan kitchen living room, yet are we saying I can't?
Why does a Private Renter has to have rules imposed on us that Home owners & Council people don't?
I know you've put a door up & I'm gonna' take it down like last time. I've took the door off as I like open plan and I am not having a door on the kitchen.
I don't shut my doors at night anyway, have pets that need to come & go.
If I want to put carpet in my bathroom, I will do. Do I come & tell the Councillor what colour window she's having? Do I tell her what she has to have on her floors. Some of u authorities are forgetting this is my home & I've been with my Landlord approx 12 years, if I want carpet on the ceiling, I shall have it. U han't got to live here, I have.
It's not like we are stopping in a hotel for one night where I've got to have what the hotel provides and do what they say.
This is my home of 10 years so far and hopefully another 10 years. And I will have what I want.
Licensing assumes we all kids being treated like crap by our Landlords and licensing wants to change things. However, I don't want things changing. It's my home and I can have it how I want. I know Private home owners can do what they like, so why can't I IN MY OWN HOME?
There is no room for sink in the toilet which is directly next to the bathroom.
I am also hopefully buying this house off Mick with his welcome 5% deposit paid for us, and I will then be knocking the toilet into the bathroom. That's unless the Govt may change the rules again and say we're not allowed toilets in bathrooms and have to go back to separate.
I don't want the hard wired interlinked battery back up smoke alarms. I've heard if I run out of electric in middle of night, smoke alarms start beeping. People then rip them down. They now have none. Cheap battery ones are safer for me.
I was here way before Licensing came & am paying discounted rent of approximately £200pm cheaper than it should be. If you force my Landlord to do stuff we don't want, it's nor rocket science that the rent will have to go up to be more in line with what things cost nowadays.
This is an invasion of our privacy after a fantastic 12 years with our Landlord.
How would u feel if your mortgage lender wrote to u and said u must put door back on open plan kitchen, u must rip the ceiling down to put smoke alarms in I don't want in? Why are us as tenants being treated any different? Don't we have a choice? I repeat again it's my home and I am having what I want it my home.
I'm sick of the upheaval since Licensing. My right to quiet enjoyment has been took away. I've had house ripped apart for Electrical certificate, inspections every 4 months when previously I was left alone, my own decorating damaged. I'm not having it any more.
My Landlord now talks about selling the houses cause he too sick of it.
This is victimisation of the Private tenant.
These requests aren't required on Private homeowners nor Council housing. Us tenants that are happy as we are for the last few years constantly being targeted because we have a private Landlord. Do us tenants have a choice what we want?
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