Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up10:10 AM, 14th November 2013, About 11 years ago
They all sound like worthy causes Mick, you can't get them all in so whatever choice you make will be a good one despite what others might feel about your decision. You can't please all of the people all of the time so make a business decision on the basis they are all good causes for different reasons. If you try to pick the best charity case and get too emotionally attached to the consequences of telling some people you haven't chosen them it could be you in the mental hospital next!
You know these people better than me so you may well have a different perspective than I do.
Will the guy with the mental health issues prove to be a reliable tenant? What if he goes back into care?
How important is your relationship with the joiner friend? If he doesn't get the property will you lose a contractor who is vital to your business or can his skill set be easily replaced if you fall out with him?
The existing tenant who is downsizing seems like the best bet to me from what you've said. You know her and the financials look better. However, I don't have the benefit of knowing what you know about this long standing existing tenant.
The son of the builder mate may well be the safest option if his Mum and Dad will act as guarantors.
It will be interesting to read what other people think about this.
.
Neil Patterson
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Sign Up10:21 AM, 14th November 2013, About 11 years ago
OK Mick
Taking all sentiment out as no matter who you help all the others will not be happy with you.
Option 1. You will gain £110 pcw rent
2. You will gain £106 plus an extra £43 pcw renting the property she is moving from.
Hence total gain £149 pcw
3. Same gain as option 1 £110 pcw
4. What ever happens you will be needing to find a new tenant for the 200pcw property so financially no better off.
Therefore in purely financial terms and assuming it is a no win situation I would go for option 2.
Disclaimer: Some times you just need to go with your gut instinct.
Robert M
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Sign Up10:30 AM, 14th November 2013, About 11 years ago
Option 2 sounds like the safest option, and you are rewarding your good tenant for being a good tenant for all these years. If you let the house to the woman who is downsizing, that then gives you a 3/4 bedroom house that you need to re-let, so how about offering it to 1, 3, and 4, as a house share option, as this would resolve the homelessness situation for joiner mate, builder mate's son, and the person recovering from mental health problems. You solve everyone's housing need, help your mates, reward your good tenant, and maximise your rental income, - everyone's a winner!!!
Mick Roberts
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Sign Up10:37 AM, 14th November 2013, About 11 years ago
I've had mate in van with me this morning, while we did our rounds. He said give the house your joiner mate, because he's very mate orientated, which I am on Sunday morning bike rides, but this joiner mate may not be the best with money & rent may not be forthcoming.
So my mate in van says buy more houses, which was my motto a few years ago, but those that know me a bit, know nowadays, I want more ski & sun holidays etc. & less work, & buying more houses wouldn't give me more time to do these things.
Yes I agree, if I don't think business, it could be in that position soon if I don't be slightly tough now.
Yes guy with mental health issues is very reliable, been with me approx. 2 years, but who knows what could happen?
Yes Joiner mate, if he finds out ha ha, could make things a bit harder for me in future, could make it easier with him in the house to get joinery bits done quicker & not as dear.
Ha ha, yes, Great minds think alike, the existing downsize tenant whom I can then get £160pw for her house for, is the one I am leaning towards.
And the son of the builder mate has just rang me, with majority of Landlords on this forum, they'd probably choose him as him & missus both work, & he is on his Dad’s sofa from this Saturday, it’s a horrible picking position I’m in.
And as I’m writing this, I’ve had another phone call & text off people asking for stuff. Wow, if I had twin brother who could think & act like me, we could buy some more. Problem with letting agents managing for me, they wouldn’t be as pro-active in the HB dept.
Mick Roberts
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Sign Up10:49 AM, 14th November 2013, About 11 years ago
Oops, as I wrote last comment, Neil’s & Roberts comments have now been posted.
Yes, 2 is the more finance sense option.
And 4, will make me much worse financially off, unless I get similar family, but at moment have none on my waiting list for this area, who want to share with brother sister etc., to bring in the extra rent.
I wun’t say she’s been good ha ha, but could get much worse. But no, not bad when she ruddy answers her phone.
Not even thought about the house share thing, brilliant idea, but I like my people to stay with me a long time, & with them not knowing each other, I’d then be HIMO Landlord, Council Tax issues, getting new single people in, not my speciality
Michael Edwards
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Sign Up10:54 AM, 14th November 2013, About 11 years ago
I assume you reference all your applicants, best through **MODERATED** or similar with a Rent Guarantee? Get each applicant to complete an application form with ID and then examine them in detail and pick the one which looks the strongest financially and covenant wise. Ask that person to pay their application fee and keep the others in reserve until such time as the selected applicant clears through and then you can advise the others they were unsuccessful.
Robert M
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Sign Up10:58 AM, 14th November 2013, About 11 years ago
Builder mate's son will be on his dad's sofa, what about his missus, it could get very crowded on that sofa. Or if his missus lives elsewhere, surely he could move in with her?
I also specialise in letting to people on Housing Benefit.
Moving the woman from the large house will assist her as the rent will be more affordable (and more likely to be covered by the HB).
Offering the larger house to the others to share, means you can increase the rent if you wish, to take account of the HB that each tenant is likely to be entitled to (check the local LHA rates), and if any of them leave it gives you flexibility to reduce the rent to an amount affordable to two sharers, or you can find a third person to join the house share (and thus keep the rent level higher). The additional rent you will get can pay for the slightly higher wear and tear, plus give you more for your ski and sun holidays. It also reduces your risk, because if one tenant fails to pay, you still have the rent coming in from the other two.
If you don't want to do it as a HMO, then do it as a simple house share (joint tenants), perhaps to two of the applicants instead of three. That way you are not responsible for the Council Tax, and you are not responsible for finding new tenants for a room if one person decides to leave (as other person becomes liable for the full rent of the whole house).
Mark Alexander - Founder of Property118
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Sign Up11:05 AM, 14th November 2013, About 11 years ago
Reply to the comment left by "Michael Edwards" at "14/11/2013 - 10:54":
Hi Michael
We've had that debate with Mick before about tenant referencing. He works in a market where tenants would never pass referencing. It's like Mick operates in a different world to most BTL landlords.
.
Robert M
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Sign Up11:17 AM, 14th November 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "14/11/2013 - 11:05":
Although the tenants may not pass any referencing (I know my HB tenants would not), Michael makes a valid point about getting rent guarantors. I find that tenants that have rent guarantors (especially parents as the guarantors) care about the property more, and are more likely to pay their rent, than those without guarantors, AND it gives you extra security should the worst happen and you have to take legal action to recover rent arrears/damage costs.
In the case of the builder mate's son, and the joiner mate, if rent is not paid then the tenants may be able to pay off the arrears by doing free work for you. I have a tenant who is a plumber, and he got into arrears, but he is paying the arrears off by doing plumbing work for me, and I simply offset his invoices against his arrears.
DC
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Sign Up12:03 PM, 14th November 2013, About 11 years ago
I thought I would answer this before reading other people’s ideas first, so I may be repeating what has already been said.
First of all, as you say, looking after number one is the most important thing to consider first because if for any reason you end up in financial difficulties you wouldn’t be in a position to help anyone.
Most of your options sound like good fixes if they were your only option to fill an empty property, however with the choices you have, I would pick out the long term bets rather than the short term fixes. Helping out anyone that has suddenly found themselves homeless due to broken relationships often doesn’t add up to a good long term solution for you as they quite often either get re-established or find new partners and want to move on pretty quickly. Also helping out mates or family for that matter sometimes causes extra problems that can result in strained relationships with you so are best avoided in my opinion.
We find that with our one bed properties we have a constant turnover of tenants who are always looking to up-size, which is okay if the properties were chosen and purchased wisely by you in the first place. I can always fill them very quickly but the properties are a quick fix for these types of scenario and often by the end of 12 months or so tenants are moving on to bigger properties.
I think keeping hold of long established tenants that have looked after your property and paid their rent on time etc. are the ones to consider first, so in your examples (2 & 4) you would be choosing between the lady and the person that needs to get away from the past. Here is where your dilemma lies and I can’t really say who the safer long term bet is for you. That would be based on what you know about each possibility.
We recently lost one of our best tenants because he was after something a bit bigger with a garden so as we had nothing available at the time he moved on.
A month down the line we had a bigger property with a garden become available and on the same day a couple with all the right requirements, on paper at least, and somebody I knew, all looked at this property and all fell in love with it. The person I knew was a well-paid professional and had just split up with his wife and child and the other couple were both in work and receiving good salaries. I spoke at length with the single chap and having been in his situation myself just 7 years ago I could see what the probabilities would be in the next 6 – 12 months.
In the meantime the couple paid for and passed all the credit referencing checks with flying colours but the following day pulled out of the deal. This didn’t really change my view on the single chap but as luck would have it the good tenant we had lost the month before rang up out of the blue. To cut a long story short he successfully got himself out of his new property agreement as it didn’t suit him and a replacement tenant was found straight away for him and within two weeks he had moved into our bigger property with the garden!
Bingo, we now have a good tenant that had really looked after a previous property for 3 years and was back with us, hopefully for a good few years more. We have even discounted the first 2 months’ rent for him as a sweetener in the knowledge that it is worth more than constant change-overs of tenants and possible voids along the way.