Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tony McVey
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Sign Up11:46 AM, 10th September 2016, About 8 years ago
Liverpool landlords who have not applied for licences are breaking the law. This will be the case unless and until the licensing regime is declared illegal by a court.
Larry Sweeney
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Sign Up14:16 PM, 10th September 2016, About 8 years ago
Tony,
I am not suggesting, nor Have I ever suggested that Landlords do not apply. The law is clear they must apply. However having applied they have satisfied the requirements of the 2004 Housing act. It is then up to the Local authority to provide a legally compliant procedure, and conditions in order that licences can be issued.
Liverpool are not compliant.
The Co regulators have failed to point out further flaws.
Once again I have pointed out the surveillance issue, thanks to the advise and assistance from a senior retired Merseyside Police Officer.
Tony as it stands today, this useless authority is currently being investigated for 4 breaches of the DPA, Their forms are still not compliant and we have now the issue of the intrusive surveillance which the Council are mandating as part of the Licence conditions.
To summarise ,I HAVE NEVER advocated law breaking, but when one complies by applying for a licence, the Council are supposed to conduct themselves lawfully.
I have already proven that they have not done so.
I state clearly here that this rubbish scheme is flawed on several levels.
I myself despite, waiting 18 months , still have no licence. I could have had one ,Had I allowed myself to be bullied and Had I ignored blatant law breaking by Liverpool. I will not have any truck with Council illegality and I would urge other landlords not to engage or sign up to illegality.
Remember Tony , the overwhelming majority of Landlords are law abiding citizens who have not broken the law.
On the other hand Liverpool council have form. They were convicted in the Magistrates court in 2007 for Offences relating to the DPA. It was a criminal conviction. The co regulators are in bed with the worst local authority in the UK.
Tony McVey
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Sign Up14:55 PM, 10th September 2016, About 8 years ago
Reply to the comment left by "Larry Sweeney" at "10/09/2016 - 14:16":
" II would urge other landlords not to engage or sign up to illegality". Your words.
Do you not think that they are at the very least ambiguous?
Larry Sweeney
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Sign Up15:42 PM, 10th September 2016, About 8 years ago
Tony,
Let me explain the provisions of the 2004 Housing act to you.
A Landlord must register/apply for a licence. That is the law and there is no room for dispute here.
Having applied in accordance with the legislation, if the Local authority then fail to provide a proper legal framework to take the application forward, there is nothing a landlord can do.
No landlord should allow themselves to be bullied in to a scheme which is not compliant.
I have outlined many flaws to date. There are more. Look at the scheme and hopefully you will spot them.
I am very disappointed that instead of assisting all of us by highlighting further flaws, and pressing the council to correct those flaws and give us a scheme which is compliant, you continue to harangue me.
This is not about personalities or point scoring. This is a serious forum and the scheme as it exists is not a serious legal procedure.
The LA instead of addressing their illegality are now referring landlords to their "have your say procedure".
Tony please join us and stand up for landlords. Assist us in obtaining a fully legal scheme, and holding this Rubbish authority to account. We are surely all on the same side.
I reiterate , In its current form it is impossible to sign up to.
How many times must I point out that 4 complaints are before the ICO.
You are well aware that it was my intervention which had their section 21 condition struck down.
There are plenty more flaws in the scheme. Expose Liverpool and forget about the farce that is Co Regulation.
Tony McVey
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Sign Up16:57 PM, 10th September 2016, About 8 years ago
I do not harangue you or anyone else, and as someone who has spent the last 30 years giving legal advice to landlords I do not require the provisions of the Act to be explained. My sole objective, which I have repeatedly stated, is to give responsible advice to landlords by urging them to apply for licences. Some of them have been confused by what they have read: I merely seek to clarify the situation.
Michael Barnes
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Sign Up17:07 PM, 10th September 2016, About 8 years ago
Reply to the comment left by "Larry Sweeney" at "10/09/2016 - 15:42":
I am confused 🙁
How does one "register/apply for a licence" but not "sign up to the Liverpool licence"?
Larry Sweeney
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Sign Up18:06 PM, 10th September 2016, About 8 years ago
Michael advances a valid question.
Firstly register your properties with the council.
Secondly as per advise from the NLA complete the paper application.
Thirdly request a compliant form as per the ICO guidance. To Date Liverpool have not amended the form as per The information commissioner guidelines. The form is still not compliant.
The process is stalled therefore, because of the actions of Liverpool and not the applicant.
Furthermore applicants need confirmation from the council that the 3 issues I have raised (see previous posts) are being addressed. These are currently the subject of an ICO investigation.
Applicants at this stage should also question why Liverpool is blatantly breaching the 2004 act by not issuing licences in a timely manner.
I will continue to hold this useless authority to account and update readers. Remember applicants who took the advise of Co Regulators and previously accepted the council rubbish signed up to a condition which breached the Co Regulation act 2015 and the DPA.
How can you a responsible landlord sign up to ASB conditions which mean you must engage in activities monitoring tenants, which require Judicial oversight as per the Surveillance commissioner.?
How can you sign up to conditions requiring you to provide correspondence given in confidence from neighbours, to the Council.
The Council have time and again refused to return the forms ruled illegal, and have failed to supply replacements which are compliant.
It is for these reasons that one cannot proceed. You register and obviously want a licence, but the actions of the useless Council preclude you from obtaining your licence. This LA has zero credibility. They ignored all of my correspondence until the ICO forced them to accept that their form breached the DPA. This has not yet been rectified.. if a valid application is made, an applicant has complied with legislation. Furthermore there is a defence In law , if the actions of the LA prevent a landlord obtaining a Licence.
The Courts will convict those who break the law by not registering. . As regards Licences issued to date Most are illegal as the form which was struck down is the same form which landlords signed agreeing to their conditions . Liverpool council by their arrogance and gross ineptitude are preventing the proper implementation of their own scheme, while fleecing landlords and putting them at risk of criminal prosecution.
M P
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Sign Up12:54 PM, 11th September 2016, About 8 years ago
Morning.
To tackle this process we must deal the concept of illegality. From reading the above it appears its being approached from 2 angles. There is no doubt the Housing Act creates a legal framework for licensing. Thus we have a legal obligation as owners of rented property to apply. That is the non disputable legal side of the discussion. The problem as I see it is the potential creation of an illegal contract. An illegal contract being an agreement that forces the signed party to carry out obligations or actions that are not permitted under law. There are possibly many examples listed above of obligations that breach the law thus forcing participants to commit an offence.
From a legal drafting perspective the T and C's as noted above are interesting, frequent use of undefined obligations such as "monitor", what is "monitor", is it follow correspondence on your phone, install CCTV, or is it sit outside the property. Given the tenants right to peaceful enjoyment the concept of monitoring unless defined more accurately leads a landlord to breach the law. What the Authority considers monitoring may equally be considered harassment by a tenant. We may end up complying with the agreement and breaking the law of harassment. I know plenty of solicitors happy to accuse a LL of harassment when asking for the payment of rent.
My current favourite is "take all necessary steps". What are these necessary steps, what happens if we dont take them "all", how can we take them "all" if we dont know what they are.
Another is "reference", what is a reference. Who can provide one of behalf of a tenant, can Mum and Dad or a friend or an employer. Tony as we can be prosecuted on matters like "reference", areas such as this can't be allowed to be vague.
After all this one of you will probably direct me to the definitions page and I will look daft. Am I mistaken in not finding an attached glossary of terms. Maybe I have missed an obvious guide of the Terms and Conditions.
The confusion caused by the use of "demand" is a classic example. We can all demand but not necessarily obtain. Its a shame the LL in Durham failed to provide a defence at the court.
Crucially if we can prove the terms of the agreement force LL to act in an unlawful manner we have lawful argument to refuse to comply with the terms of the agreement. I will do a little case law research on illegal contracts and update if its beneficial.
Enjoy the rest of the weekend.
Mark Alexander - Founder of Property118
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Sign Up13:15 PM, 11th September 2016, About 8 years ago
Superb comment, thank you!
Tony McVey
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Sign Up14:58 PM, 11th September 2016, About 8 years ago
Reply to the comment left by "M P" at "11/09/2016 - 12:54":
The requirement for a reference is, of course, in the primary legislation - the 2004 Act Schedule 4. Monitoring is in relation to allegations of ASB which have been made and involves keeping in contact with any complainant or other person who might be affected. Finally, is licensing a contractual arrangement between the L.A and the licensee?