Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up7:39 AM, 26th May 2016, About 9 years ago
Reply to the comment left by "Cheeky Chappy" at "25/05/2016 - 23:27":
I'm afraid I have to disagree with you about the licensing fee only covering the cost of the scheme. Local authorities are supposed to ring fence their funds for certain purposes but they often don't. How do I know this?
I heard this from at least two people, one who has worked for several councils, another who is himself a former counciilor and is now known as Gavin Barwell MP.
If these schemes had fully benefitted from the revenue collected from licensing fees, more care would surely have been taken with their drafting, implementation and enforcement than seems all too obviously apparent.
Mandy Thomson
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Sign Up8:05 AM, 26th May 2016, About 9 years ago
Reply to the comment left by "Cheeky Chappy" at "25/05/2016 - 23:08":
If the rules of correct English grammar are applied, the clause is clearly stipulating that a section 21 notice must be issued, and is not offering an alternative:
Clause 4.3 (g) "(g) If after 14 days of giving a warning letter the tenant has taken no steps to address the antisocial behaviour and the ASB is continuing the licence holder shall take formal steps under the written statement of terms for occupation, e.g. the tenancy agreement or licence and which shall include promptly taking any legal proceedings to address the anti-social behaviour by issuing a section 21 Notice and in due course, should the ASB persist, by application to the court for a Possession Order. "
You are forgetting that this a clause on a LEGAL document, the EXACT wording of which is law. Unlike a post on a forum, an email, even a newspaper article, there is no latitude for error or wide interpretation.
The document must therefore be taken LITERALLY at its word, not interpreted as what the writer MEANT to say, or even would have said if he or she had possessed enough knowledge of housing legislation.
Neil Patterson
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Sign Up8:16 AM, 26th May 2016, About 9 years ago
I totally agree with you Mandy
Neil Patterson
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Sign Up8:57 AM, 26th May 2016, About 9 years ago
Reply to the comment left by "Cheeky Chappy" at "25/05/2016 - 23:32":
Hi Cheeky Chappy,
As you are a new member, Welcome to Property118 🙂
This topic covering Liverpool Landlord Licencing has obviously peaked your interest and as your views are strongly supportive of Liverpool Council may I ask if you are involved or connected to this in any way or just a concerned Landlord.
Cheeky Chappy
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Sign Up22:05 PM, 26th May 2016, About 9 years ago
Reply to the comment left by "Neil Patterson" at "26/05/2016 - 08:57":
I am not connected with this in any way I am also not taking sides just trying to be objective and toally impartial, but I understand the principles of selective licensing. I tend to think local authorities running such schemes all over the country are doing so to address particular issues. Licensing was introduced in the Housing Act 2004 to address low housing demand and or anti social behaviour, these sometimes go hand in hand. In regards to low housing demand it would address poor standards of property management and maintenance from a minority of poor landlords and managers, which contribute to low housing demand. Many people making negative comments about such schemes have their own agenda and not interested in dealing with genuine issues in private sector housing
Cheeky Chappy
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Sign Up22:08 PM, 26th May 2016, About 9 years ago
Reply to the comment left by "Mandy Thomson" at "26/05/2016 - 07:39":
You are incorrect on the licensing fee,s. The ring fencing is referring to main stream funding. Selective licensing must be self financing in accordance with the act. The fee only reflects the cost of running the scheme
Larry Sweeney
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Sign Up0:34 AM, 27th May 2016, About 9 years ago
There are some people who seem determined to keep the discredited council flag flying. .They firstly tried to convince us that landlord condition 4 did not specify that landlords must use a section 21. Cheekie Chappie and Mr Smith the solicitor were proved wrong. Then Mr Smith tried to convince us that appeals go to the FTT(first tier tribunal).when in fact according to Liverpool council, appeals go to the RPT(residential Property tribunal). Mr Smith please do not take my word for this . I absolutely admire how you have sung from the Liverpool hymn sheet, which is why The HMO section of Liverpool website should give you joy , because for once Liverpool are correct .It is the RPT and not the FTT. Unfortunately Mr Smith for you WRONG AGAIN. My advise to you would be to carefully appraise yourself of the facts, study the Housing act 2004. This site is for serious people who are in full command of the facts. I find it difficult to believe that a solicitor, or indeed anybody with rudimentary knowledge of the law would actually state that it was not the wording on a legal document that was relevant, rather what the author of the said document meant . Full credit to My Landlord friend Mandy from Croydon who put it so aptly. Perhaps the unfortunate Mr Smith rather than lacking legal prowess, simply has a poor grasp of English. I do believe some local authorities are most accommodating in this regard and can facilitate Mr Smith with translation facilities. .
Michael Barnes
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Sign Up3:23 AM, 27th May 2016, About 9 years ago
Reply to the comment left by "Cheeky Chappy" at "25/05/2016 - 23:08":
The only way the condition makes any sense is if the 'eg' is to clarify " the written statement of terms for occupation" and the "and..."refers back to "take steps".
If everything after the 'eg' is intended as an example, then it does not make sense in English.
(on first reading I was going to agree with you; on second reading I saw my error)
John Frances
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Sign Up6:28 AM, 27th May 2016, About 9 years ago
Mr Sweeney I am sure you will enjoy that fact that it is you who is not in possession of the full facts regarding the old RPT, fortunately on this point David Smith and Cheeky Chappie are correct. Although in a strange way it provides you with information contained in LCC licence conditions again contains an error.
On 1 July 2013 the new First-tier Tribunal (Property Chamber) came into being in England combining the old Leasehold Valuation Tribunals, Residential Property Tribunals, Rent Tribunals, Agricultural Land Tribunals, Rent Assessment Committees and the Adjudicator to HM Land Registry. These reforms to the old tribunal system are part of the Ministry of Justice’s policy of unifying and simplifying the court and tribunal service in England and Wales. The aim is to create a one-stop service for all property, housing and land registration disputes. The new Property Chamber deals with three separate types of cases, Residential Property; Land Registration; and
Agricultural Land & Drainage.
The new Property Chamber are governed by a new single set of practice and procedural rules brought in under the Tribunal Procedure (First-tier Tribunal) (Property Chamber) Rules 2013.
On a different point, its such a pity that an interesting thread has descended into a name calling exercise by the original poster when an alternative opinion was given or challenged. Please can we keep this as an informative thread and not a name calling exercise?
Larry Sweeney
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Sign Up8:38 AM, 27th May 2016, About 9 years ago
My Thanks to Mr Frances for the detailed reply.I am happy to concede this point .If I am wrong on the FTT or RPT Then I am wrong. This is a serious forum and it does not help when individuals claim to be legally qualified and come out with the utter nonsense about the section 21 in the Liverpool license conditions. I would like to see an acknowledgement from these people accepting that Liverpool were excoriated by the ICO for data breach and a further acknowledgement that license condition 4 is flawed unworkable and contravenes the de regulation act.It would benefit everybody if those who posted attempting to Defend Liverpool accepted that Liverpool are wrong.This is not an opinion it is a fact.Once again thanks for the Information re the tribunals and for highlighting that Liverpool council also got this wrong and their website therefore is flawed as well.
I am delighted that I am not alone in discovering further flaws in their not fit for purpose scheme.