Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Yvette Newbury
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Sign Up14:48 PM, 21st October 2014, About 10 years ago
Of course you cannot draft a standard that is "specific to MY business model" if you think I am requesting that, you have completely misunderstood me. Our rents are some of the lowest in the area and we receive many applications from students and young professionals but have never received a request from a family nor any DSS tenant. We do not state we do not rent to them, they have just never contacted us. Our flats are in blocks with many other council tenants/ private sector tenants and owner occupiers. Those PRS tenants are ALL the same type of tenants as ours (no families). I have friends who own rental flats in many blocks in Southwark and they too rent to a similar type of tenant,and are also letting out flats similar to ours - small 3 person maximum.
Therefore I am raising the point about small HMOs only, a business model that is very common in Southwark, but I imagine you are well aware of that.
Of course I have responded direct to Southwark formally and to be honest, if Southwark approach the scheme in a fair and even handed way I am certain that we would have no problem with the license scheme. I am encouraged by your answer regarding the utilities as that actually goes against what it says in the consultation document, and that shows there is the flexibility in the scheme that the smaller HMO's require, bearing in mind that at this level the choice could be made to switch to 2-bed + study market thereby cutting significantly the number of private sector tenants that could be accommodated in this market significantly.
On room size you asked "where do we draw the line", well I am sure you want to be fair so why try and reinvent the wheel and use 6.5 sq m that satisfies the Cat 1 standard? From all the Southwark tribunals that I have read about, the only time that Southwark have won on the bedroom size issue appears to have been when there are significant OTHER issues that affect the rental property, not in isolation (plus these were cases where room sizes were 5.8 sq metres) so I would be most grateful If you can direct me to an assortment that shows that tribunal cases have been won on inadequate size alone.
Yvette Newbury
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Sign Up15:04 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "John Daley" at "21/10/2014 - 14:40":
Your reply to Victoria has cheered me up no end! In complete agreement with you on this point. Please can you ensure this sort of flexibility is fully understood by your colleagues in Southwark who may have to enforce any such scheme.
To be a finer point on it - you will not find the sort of landlords that you are really trying to tackle on this, or any other landlord type website or forum. You will also not find they are members of NLA, RLA or any landlord organisation, nor do they protect their tenants deposits or have gas safety or electrical inspectors.
John Daley
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Sign Up15:09 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "chris wright" at "16/10/2014 - 18:45":
Chris,
I have not been asked, told or any otherwise to avoid or duck any questions from you.
The problem is that you don't really ask any questions. If you challenge the data on ASB and ask for it to be given to someone else, a statistician or whatever then who is it you want us to give the data to ?
The data is collected by Southwark and the Met and is reported to Govt for community safety purposes. It is collected concienciously and audited for accuracy.
We have a number of incidents of ASB of the types allowed under the terms of the housing act.
The incident data has an address / location which allows us to plot it on a map. We have then added up the incidents by type and collected all the data together on a summary and plotted this in a heat map, which indicates by colour the frequency of incidence.
We have agreed that the data is not absolute, in that no one can tie ASB to tenure, because the data does not record tenure.
We do say that, on balance, if there is a high incidence of ASB in a street that also has a high density of PRS lettings, and the asb is of a type related to property occupation then there is a link between the two. That is what the housing act asks us to prove but does not set a value or test for us to achieve. So we have to make a case that we think is reasonable.
Because the data is intended for community safety purposes we have no interest in making it say anything other than it does and we can't influence the data collected. Not least beacuse a lot of it is the data from the Police.
Our intention is not to introduce licensing for landlords, we want to take action to improve some very clear problems in the operation of the PRS in Southwark.
As a final point there is no possible way to construct a view that Enfield's proposal is lost. Their selective licensing scheme has been approved to go forwards and the landlord challenging the additional scheme has been given leave to take the JR to court. This at present does not add up to the end of licensing. Even if the JR is allowed the scheme may just be changed by the judgement.
The JR has limited application to every other scheme because they are all different and the terms of the scheme and its evidence are what is challenged not the terms of the Housing Act which created licensing.
John Daley
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Sign Up15:25 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "Matt Wardman" at "21/10/2014 - 05:14":
Hi Matt,
We can't estimate how many bedrooms are let that are smaller than 8m2 because there are no records to consult to find out.
Based on our experience, most times we find undersized rooms are when flats and houses have been cut down from larger rooms to create more lettable bedrooms in HMOs. In other let property we don't see this too much because older property and particularly LCC/LA housing has good room sizes which don't tend to be too small.
I will see if any of our tribunal decisions have been reported on this subject.
There might be an effect on rents but I think that the more general increase trend in rents wil mask it or even obscure it altogether. I have seen a recent peice of research which claims the lowest room rental in Soutwark is now over £200 pw
chris wright
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Sign Up15:37 PM, 21st October 2014, About 10 years ago
"Our intention is not to introduce licensing for landlords, we want to take action to improve some very clear problems in the operation of the PRS in Southwark."
Deal - use the powers you already have like your friends in Lewisham (almost a twin of Southwark)
John Daley
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Sign Up15:45 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "chris wright" at "21/10/2014 - 15:37":
Well done Chris, you have managed to get a crowbar into a badly drafted sentence, has that taken the debate forward ?
Anyone else think that Lewisham and Southwark are the same ?
Victoria Morris
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Sign Up15:53 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "John Daley" at "21/10/2014 - 14:40":
John, thank you for your detailed answer !
For clarity, I have reproduced below the key extracts from your consultation documents.
Consultation Document - 7.3. Licensing procedure
We will require the owner or manager of a licensable property to decide who is the landlord for the purposes of licensing. The landlord will usually be the person who exercises practical control of the property, collecting rent and arranging repairs etc. The landlord will be held responsible for the discharge of all the duties that are imposed by licensing and be responsible for any penalties of failure to comply with the terms of the scheme.
Proposed Standard - Regulation 3 –
If a landlord is regularly out of the country or away for long periods of time, a local manager should be appointed who can act on behalf of the landlord.
---------------------------------------------------------------------------------------
To summarize your reply to my question, and using the terms of your consultation documents,
The ‘landlord’ for the purpose of licensing may choose to delegate the practical control of the property, collecting rent and arranging repairs etc, to a ‘local manager’. In this case it will be the ‘landlord’ who will be held responsible for the discharge of all the duties that are imposed by licensing and be responsible for any penalties of failure to comply with the terms of the scheme, and not the ‘local manager’.
Given the increased clarity that you seek to achieve through introducing the new standards, would it be possible for the clarification we have received from you and which I have summarized above, to be included in Section 7.3 of the Consultation Document ?
many thanks
Yvette Newbury
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Sign Up16:07 PM, 21st October 2014, About 10 years ago
To support Victoria's request I too had a query that there seemed to be no room to be able to inform Southwark of a "deputy" or stand-in for those times when the landlord could not be physically available at the property.
In addition, in other areas (for example the points I raised above) more flexibility could be written in to the HMO standard to be able to give licensing officers the power to be lenient when they felt it prudent to do so so that a license was not necessarily refused if a property did not meet all requirements. I will look again at the document and email thoughts on this direct to the consultation team (ie. formally)
chris wright
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Sign Up16:09 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "John Daley" at "21/10/2014 - 15:45":
To take the debate forward we need an agreed set of facts
" who is it you want us to give the data to ? "
here's a radical idea for Southwark why dont you give the data to the people or is it too complicated for them to follow as they're not experts like you just LL's and the public etc? - yes why not simply publish the full set on the Southwark website and let anyone who wants to look at it - democratic and open hands dealing something all responsible councils support ?
Let us know when you've put it up.
Quote "We have agreed that the data is not absolute, in that no one can tie ASB to tenure, because the data does not record tenure. "
So what you're saying is ASB is not directly attribitable to the private rented sector?
chris wright
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Sign Up16:44 PM, 21st October 2014, About 10 years ago
there is of course no such word as attribitable apologies for any confusion -
to confirm my post
Quote “We have agreed that the data is not absolute, in that no one can tie ASB to tenure, because the data does not record tenure. ”
So what you’re saying is ASB is not directly attributable to the private rented sector?