Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Yvette Newbury
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Sign Up16:34 PM, 16th October 2014, About 10 years ago
Without a doubt they would be allowable expenses, though they still have to be paid regardless of whether a non-paying tenant may be in occupation and no doubt be in advance so still makes a significant impact. I would be very grateful if you could refer back to my posts above and answer my query? Many thanks.
John Daley
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Sign Up17:19 PM, 16th October 2014, About 10 years ago
Hi Yvette,
The standard is 8m and we have been using this for a while and it has been supported at tribunal. You can ask for the inspector to agree a deviation from the std. However I think this might be refused. I accept that this seems harsh bearing mind that the LA built this as a 3 bed. But the property was built as a single family dwelling so the occupant of the room (the smallest child of the family) would not have to have everything they owned inside the room.
We fully support the London Rental Standard and LLAS, so if any accreditation scheme is recognised by LLAS we will offer a discount. Not all accreditation schemes are equal in value so we have used an external benchmark for accreditation.
Not sure about the utilities question, why would different sizes of HMO pay utilities differently ?
Yes we ask for one bath in each HMO, if there is more than one bathroom, showers are fine for the rest. This for washing when the resident has mobility issues, is sick, or for children. It's very rare not have at least one bath in any tenure.
Yvette Newbury
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Sign Up17:54 PM, 16th October 2014, About 10 years ago
We only ever rent to single professionals and students, both of which tend to be in London for a year up to 3 and then move on, so a bath is not a requirement. I am referring to max 3 persons who share the whole flat between them (we do not ever rent individual rooms)
Therefore the utilties are paid for by the tenants in situ. This is vastly different to eg. a 6-bed HMO where trying to get 6 different tenants to contribute to pay a bill would be very difficult. It makes complete sense in larger HMOs for the utilities to request payment from one source eg. the landlord as people come and go so often. In our flats the tenants remain for one whole year, sometimes longer as I state above and pay their bills ongoing, just as I do at my home. Due to the economy saving measures we introduced (eg. new energy efficient boilers etc) we are told time and time again that this saves them money rather than having their rent rolled up into one.
Following on then all our young professionals/sharers love our shower cubicles versus a shower over a bath.
We have never had a request for a family to even rent one of our properties in the last 18 years we have owned these flats.... I am shocked that your "one size fits all" policy will deprive our market (young profs and students) from renting in Southwark at all.
chris wright
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Sign Up18:45 PM, 16th October 2014, About 10 years ago
Too polite Yvette surely FI-FO is more like it?
I could be forgiven for thinking Southwark John has been told by another higher manager not to answer the meaty questions posted by me and others previously but ignoring them won't make them go away. Enfield council tried the fingers in ears la-la-la "this isn't happening" routine and they're in the high court with egg all over their faces and a sunk housing policy.
Victoria Morris
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Sign Up10:56 AM, 20th October 2014, About 10 years ago
Hallo John
I would like to clarify Section 7.3 of the proposed standards. According to this section, if the owner is absent long periods then he needs to appoint a local manager which will be responsible for the implementation of the licensing conditions. I believe elsewhere in the document there is the requirement for the appointed local manager to apply for the license.
If my understanding of the above requirements is correct, then an owner of a small 3-4 bed HMO who let's say is retired in France, or simply has to take employment abroad but still visits the UK a few times a year, will have to pay an estate agent to apply for the license AND to take on the risk of heavy fines etc ? This seems to be a very harsh requirement for the owners of small HMOs which can be easily managed even if the owner lives abroad but is in touch regularly and can fly home at short notice if needed.
I would appreciate clarifications. Thank you
Matt Wardman
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Sign Up5:14 AM, 21st October 2014, About 10 years ago
Ho John
What is Southwark's estimate of how many letting rooms will be lost through the change in minimum room size from 6.5 sqm to 8sqm? I presume that you worked this out when you did the Impact Assessment.
How many people will be made homeless as a result? And how will that be addressed?
It seems very reminiscent of what happened last time round when Southwark attempted to enforce a minimum room size of 10 sqm.
http://www.landlordzone.co.uk/news/landlords-unite-to-victory-over-southwark-council-hmo-standards
Can you post links to the Tribunal decisions which have supported the determination, please?
Is the Council satisfied with the higher rents which will be the consequence?
Thanks
Matt
chris wright
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Sign Up9:06 AM, 21st October 2014, About 10 years ago
Reply to the comment left by "Matt Wardman" at "21/10/2014 - 05:14":
good luck with that Matt, as it stands Southwark won't release the full data set for ASB link/proof and that let us not forget it's the major foundation and legal reason they base the entire scheme on - re the room size impact assessment why not simply FOI them and see what they come back with? I suspect they'll block your request under some commercial confidentiality but you might be lucky, hey they might even admit they haven't done one or considered the fallout as it's got nothing to do with ASB or PRS LL's
John Daley
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Sign Up12:58 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "Yvette Newbury " at "16/10/2014 - 17:54":
Hi Yvette,
In terms of the utilities question, if I understand you correctly, we don't have any opinion on how the utilities are paid provided it's clear who pays for what in the tenancy agreement.
I have responded to the bath question and if you disagree with our reasoning then I think you should respond formally with your reasons for changing the item.
On balance I don't think that our proposed space standards will deprive young professionals and students from living in Southwark. There will be an effect on some properties where a bedroom is below 8m2.
We can't draft a standard that is specific to your business model. We have though about this for some time and we have set standards that we think are reasonable. In the end what is a reasonable space standard ?
Anything below 6.5m2 is a Cat 1 HHSRS risk and so could not be let in any case. So we are asking for 1.5 m2 more than that. We have to take a view and that is hard if your smallest bedroom is 7.5 m2. Where do we draw the line, well we have to balance the commercial desire of the landlord against the welfare of the tenant and we think 8m2 is the smallest room anyone should live in.
If your child went to South Bank and was put in a room of 7m which had a narrow bed a small wardrobe and a choice between a desk to study on or any other piece of furniture you might see this differently.
Lots of people spend much more time in lettings now. Since U35's can only claim a room rate for LHA/HB its entirely possible that someone might spend 15 years letting a room. We can't tailor the the standard to every market and still keep it simple and balanced.
chris wright
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Sign Up14:00 PM, 21st October 2014, About 10 years ago
"We can’t draft a standard that is specific to your business model."
The council business case for PRS clearly isn't aligned with the property owners as seen from the above statement - i could be forgiven for thinking this flies in the face of the "come and sit down and chat with us we should all pull together don't try and oppose our well planned reasonable licensing scheme" etc etc
I note Southwark have imposed their own model standard to suit - namely the glass panel kitchen fire door in smaller HMO's in just a few streets in Southwark - as yet they have no approval from the LFB or any link to ASB reduction they can demonstrate - but hey whats not to like, this is progress if you're a decent landlord and we all want higher standards albeit these one's come at your cost.
John Daley
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Sign Up14:40 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "Victoria Morris" at "20/10/2014 - 10:56":
Hi Victoria,
We are not telling landlords who should manage the property but someone has to be engaged and involved with the day to day running and delivery of responsive services required by property letting.
The most likely person to hold the license is whoever has day to day control over rent collecttion, repairs and management. I accept that this is not always 100% clear but someone has to stand up and take on the role of manager.
Modern IT allows you to conduct almost every part of the letting business anywhere you happen to be. This is except when you need to visit the property and see that what is going on there is what you think should be happening. No reason you can't get a sensible associate to do that periodically if the rest of the management is done properly. The need to be aware of what is going on in the property is to protect the landlord as well.
These itrms are intended to ensure that we have landlords who respond to requests for repair, action complaints and deal with the issues that arise in a reasonable time.
There is a problem with landlords who only visit periodically and do all the management and repairs when they visit, some do this once or twice a year. There are also landlords who claim to be away to avoid responding to repair or management requests because they don't want to deal with the issue.
If I had a let property I'd be keen to see that the place was in good shape, with the right number of tenants whose names are on my tenancy agreements and the neighbours are not compalining the whole time because of the nuisance coming out of my property. Because this is good management and protecting my investment not because someone has required me to do so.
The best landlords on this site are the proactive ones who get out and find out what is going on and then grip the problems before they get out of hand.