Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
John Daley
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Sign Up14:18 PM, 10th October 2014, About 10 years ago
I'm sorry but I don't really understand what point you are trying to make.
We are consulting on the proposed standards, just the same as any other LA seeking a licensing designation, we draft our proposal, make them public and ask for responses and then draft a scheme.
The LFB is a stakeholder, we ask them their views, because we work closely with them we have a good idea what they think. If they respond asking us to change something, then we will take that into account when finalising our scheme. There is no requirement for some stakeholders to give prior approval.
chris wright
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Sign Up15:03 PM, 10th October 2014, About 10 years ago
OK so Southwark spoke to the LFB (clearly about fire issues) and despite asking them for their view they didn't proffer any response or comment to your proposals to mandatory change all small HMO kitchen doors to the glass panel type.
Victoria asked them (LFB) the other day and she said on here that it wasn't required - seems odd they didn't offer this view during the consultation - but given that this is stated position of the LFB will Southwark ever withdraw the proposals when the LFB say doors of this type are not required?
John Daley
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Sign Up15:28 PM, 10th October 2014, About 10 years ago
The consultation does not finish until the 19th December, why would we expect to have any views at all at this point ?
chris wright
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Sign Up16:13 PM, 10th October 2014, About 10 years ago
Will Southwark ever withdraw it's proposals to change standards when the LFB say doors of this type are not required?
this view from the LFB is in the public domain and has been given to you an officer of the council, i expect you've passed it on or is that not going to happen?
John Daley
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Sign Up16:36 PM, 10th October 2014, About 10 years ago
Chris,
Where did the LFB make this statement ? On this forum ? Where ? I can't see any attributable comment from any named person because there hasn't been one. Some people have reported off the record comments which you have to accept are not any kind of record of the formal views of LFB.
Anyone can make anything up here and state it's the advice of the fire service and there is no possible way to check that. No rational person would accept that as evidence.
If an actual representative of LFB under his own name made a statement here I would still have to refer the comment into the consultation process.
The opinion of LFB has been sought formally and when we recieve their official response it will be recorded and acted upon. It will also be available for everyone to see in the consultation report
Does anyone else need any clarification of this point ?
chris wright
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Sign Up16:53 PM, 10th October 2014, About 10 years ago
Bit harsh to hint at Victoria as a fake poster - she took you at face value (can't see why you won't reciprocate unless you don't trust landlords?) and she pasted the details of her LFB advice/call on page 2. so maybe as a suggestion acting on this tip off you call the LFB and check it out, so what if they've given a view to a local HMO LL before you at Southwark - are we all just to sit back and ignore it because its not on your terms, this is serious stuff not kids mucking about on facebook.
Jay James
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Sign Up19:05 PM, 10th October 2014, About 10 years ago
Hi John
Your response seems confrontational as do several of your comments on here.
From a council consultant this seems inappropriate.
You are hired as a consultant to the council to bring in a licensing scheme.
This is public information yet you seek to hide it with confrontational comments.
One wonders if failure to bring in the scheme is failure of the consulting agreement.
That may or may not explain your approach to perfectly reasonable comments.
These are questions we are entitled to ponder given Southwark Council is a body using public funds.
Victoria Morris
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Sign Up20:17 PM, 10th October 2014, About 10 years ago
Hi John. Thanks for your clarifications.
1. Fire doors opening into the escape route. You have clarified that your proposal refers to 'doors on corridors' and exclude room doors. Based on your explanation of what 'doors on corridors' mean, I believe the proposal makes sense and is fully in line with the view I had from LFB. However, the actual proposed standard does not include the full explanation you posted here, and 'doors on corridors' can be interpreted as 'all doors that lead to the corridor and including room doors'. It is the latter interpretation that is potentially dangerous according to LFB.
2. Fire doors to kitchens to be fitted with observation panes. To put the record straight, the comments I had from LFB and which I posted earlier do not refer to this issue. I believe the question I posted regarding this issue is not answered directly. On the other hand, in your detailed explanation earlier on, you do say that the proposed standard is actually a GUIDE, that it relies on LACORS guidelines, and that the landlord may decide NOT TO FOLLOW your proposed standard but ultimately he/she is responsible for the implementation of the law. I also add that your 'proposed standards' includes the requirement for the landlord to have a professional fire safety assessment carried out. If I put all this together, let's say a landlord hires a fire risk assessor, the assessor states that observation panes to kitchen doors are not necessary and the landlord indeed does not fit the panels. Would the Council rule against the professional risk assessment ? (keep in mind fire risk assessors are normally LACORS accredited).
Generally speaking, you require landlords to carry out a professional fire risk assessment. You are clearly stating in the 'proposed standard' that the fire prevention measures are just a 'guide' but your are not stating clearly that the fire risk assessment (which is also a mandatory requirement) should rule the actual implementation of the fire prevention measures.
The landlord will be torn between implementing the conclusions of the fire risk assessment and the Council's guidelines. I don't see many LLs implementing the former if they differ from your guidelines.
chris wright
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Sign Up22:12 PM, 10th October 2014, About 10 years ago
thanks Victoria for your concise post - as you've spotted Southwark "guidelines" and any failure of it on your part means you could be lumbered with a criminal record and a fine and lose your licenses for all your other HMO's. Given that i think it should really be called a "criminal code for Landlords".
John Daley
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Sign Up14:14 PM, 11th October 2014, About 10 years ago
Reply to the comment left by "Victoria Morris" at "10/10/2014 - 20:17":
Hi Victoria,
Perhaps it would all be clearer if we work through what should be happening and why.
The law requires a fire risk assessment (FRA) for all the common areas in a residential property. That duty ends at the front door of the actual dwelling. We do not require an FRA to be prepared by an external consultant,
In a very simple dwelling anyone with basic common sense and an understanding of the guidance can create the FRA. However the requirement is that it be adequate for the property concerned and as the property gets larger and more complicated the level of skill and experience required increases rapidly.
Inside the let property the landlord is responsible for ensuring that the dwelling is safe to occupy. The LA use the HHSRS system to assess risk.
At Southwark we give advice and guidance to landlords in order to help them comply with the various confusing and sometimes contradictory items of legislation.
Because we recognise that we are not the authority for fire safety, before we make a landlord do anything in order to comply with licensing or regulatory intervention we check our opinion with the fire service and they approve or revise our requirements.
If a landlord has a current FRA which is suitable for the property and all the recommendations for action on it have been addressed and there are no HHSRS hazards within the property we then have no cause of action. Simply because there are no grounds we can use to take the matter forward.
So in every case with regard to fire our guidance is just that, the law takes precedence over anything we might require or advise.
At the end of the day our objective here is to ensure that the letting is safe to occupy. As a landlord I would surely be keen to see that as well, given the liability that could come out of a fire. And also because we know lettings have a higher fire risk and any fire event has enormous costs and disruption to the business.
Does that clarify how we approach this ?