Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Monty Bodkin
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Sign Up19:29 PM, 4th November 2014, About 10 years ago
Reply to the comment left by "John Daley" at "04/11/2014 - 14:00":
The experience of Newham is that the vast majority of Landlords licensed of their own free will. The rest have had to be found and after nearly two years they have had considerable success doing so.
Own free will?
They licensed from fear of a £20,000 fine, criminal record and loss of their livelihood.
Vast majority?
There are around 32,500 licenced landlords in Newham.
Leaving 10,000+ unlicenced landlords.
Other than creating council jobs for the boys and a data base of the good landlords, in what possible way has this been a considerable success?
Please, no PR speak, just some solid, quantifiable results to validate your statement and justify that it has been worth alienating the good Newham landlords and the wider landlord community .
chris wright
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Sign Up20:20 PM, 4th November 2014, About 10 years ago
Reply to the comment left by "Philipp Brunstrop" at "04/11/2014 - 15:19":
I 2nd your call Philipp - "Why do you and Southwark not give any consideration to alternative tools, schemes, collaboration?.......your document completely ignores consideration of alternatives."
I likewise cannot see in the consultation any references to alternative proposals Southwark Council has considered and rejected.
Steve Gracey
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Sign Up14:09 PM, 6th November 2014, About 10 years ago
Reply to the comment left by "chris wright" at "30/10/2014 - 17:51":
Do these people still work for the council? Are they going to be involved in the Licensing? Once they've been retrained of course.
chris wright
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Sign Up15:12 PM, 6th November 2014, About 10 years ago
Don't know Steve and southwark won't say - they prefer to keep it confidential and on a need to know basis, open and accountable government eh? - Eric Pickles must be pulling his hair out (if he had any)!
The simple thing they could give is an undertaking that these 3 will never be granted a PRS license should the licensing scheme come in, they could say it right now and show LL's this means Southwark are into protecting tenants from rogues.
I won't hold my breath.....
John Daley
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Sign Up16:53 PM, 6th November 2014, About 10 years ago
Reply to the comment left by "Philipp Brunstrop" at "01/11/2014 - 14:35":
Hi Phillip,
Can we please ask simpler and shorter questions, I am genuinely stuggling to devote enough time to respond to this and long multi part questions really eat up the time I can afford to devote to this. I don't want other posters to invent the conclusion that I am reluctant to respond when I am simply unable to keep up with the traffic. I am engaged in a substantial number of consultation events and there isn't much time to spare.
I don't think it is ok to make comments about vested interests or to state that the consultation process is not being undertaken seriously. You are welcome to disagree with any part of our proposals and I expect that most of the landlord community would not welcome regulation.
I think if you were to review the posts I have made on this site over the last you could draw conclusions about my general position with relation to the PRS.. So I think it is possible to believe that someone could hold the view that a well drafted and managed licensing scheme could improve standards in the PRS. I also think there is sufficient evidence in the public domain to suggest that the PRS has problems that need to be addressed particularly at the lowest rentals and particularly where demand substantially outstrips supply.
I don't think there is a debate here about licensing as a tool of public policy. Simply because licensing already exists, mandatory licensing has been a fact for ten years. The queation is should this LA seek the powers to extend the existing power to other types of property. I want to keep the debate on whether Southwarks proposal is reasonable, appropriate, proportionate and compliant with the Housing Act.
We have not made up the problems in the PRS and again this prejudiced view of empire building and stealth taxing just does not wash in my opinion.
LA's are under incredible pressure to reduce costs and by implication their activity across the board.
Regardless of your core opionions we will all see the activity of LAs reducing for the forseeable future and services will be cut back. Some of these services including PRS regulation are needed because the market does not regulate itself well, particularly where the normal laws of supply and demand are breaking down.
.
chris wright
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Sign Up18:15 PM, 6th November 2014, About 10 years ago
Reply to the comment left by "John Daley" at "06/11/2014 - 16:53":
given your comment "there is sufficient evidence in the public domain to suggest that the PRS has problems that need to be addressed"
Agreed so can you supply a written undertaking from Southwark that the 3 named pople won't ever be granted a license in your borough to operate in the PRS, clearly they are not fit & proper, lets see some action against these rogues early on.
chris wright
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Sign Up10:29 AM, 11th November 2014, About 10 years ago
found out from a contact the 3 people in question still work in Southwark housing dept handling rent recovery and evictions.
Philipp Brunstrop
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Sign Up11:11 AM, 11th November 2014, About 10 years ago
Reply to the comment left by "John Daley" at "06/11/2014 - 16:53":
Dear John
I don't think the consultation is fair or balanced. If it was a balanced consultation it would include contra arguments and would not indulge in blatant data mining. I appreciate you are busy, but please explain why the marked decline in regulatory notices and the significant increase in compliance with regulatory notices in the PRS is not a good sign that the PRS is seeing improving standards?
Also why did you decide to present the increase in landlord prosectution as being 500% rather than just stating that 2013/14 saw 12 prosecutions compared to just 2 in 2010/11?
Do you really consider your presentation of the data to be balanced and objective?
I also believe that Southwark Council has a vested interest is establishing revenue sources (such as licensing fees) in order to expand their activities, and protect and create jobs.
Why should I not say this? Is it verboten in Southwark to question the motivation of public servants?
Again John we ask you to give real data and solid evidence that the PRS has increasing problems and declining standards and that current powers are inadequate. Do you have any real evidence? Or do you think your repeated proclaimations are sufficient?
Facts and evidence would help move this debate towards being a valid consultation. But maybe I am missing the point.
Thanks Philipp
Ps with circa 70k PRS tenants and circa 30k rental houses I feel your questions on the online consultation questionaire asking if "all" landlords are good and if "all" tenants are well behaved is a tad ambitious. The next option given is a disappointing "some". Did you forget that between "all" and "some" there exist "most"?
Or was the most likely reality that "most" landlords and tenants are good and well behaved not an palative option for your consultation exercise?
John Daley
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Sign Up17:18 PM, 12th November 2014, About 10 years ago
Hi Phillip,
I would accept that you don't think the consultation is balanced, I have to observe however that as a landlord you are not are not likely to be positive about our proposals. I have seen a consultation response from the other end of the viewpoint spectrum that criticises us fairly clearly for not going far enough with our proposals and we should have licensed every property in the Borough.
Is it balanced ? I think that it was written to find a middle ground between very widely different views. When we talk to Shelter and other advocacy groups they want to take regulation and intervention far further than we have proposed. Is their position any more or less relevant and justified than yours.
This was drafted with the objective of being as reasonable and as fair as possible to everyone whilst we focus on our objectives.
In terms of the evidence, the statistical data is just what it is. We collect all sorts of data for all sorts of purposes mainly because we are required to do so by central government but also for reporting the things that are important locally. Every LA does this but the areas of interest will differ because of the themes and priorities oa particular LA.
So is there evidence to prove the PRS does not need to be regulated, well not really. We don't collect information on tenancies that are working OK. Its not about concealing some sort of smoking gun. The data we present is simply totals of events.
If we look at this another way there is evidence that between 70 and 80% of PRS Tenants are happy with the services they receive. I think London probably has a lower satisfaction than this but the data doesn't allow me to drill down and prove that because it is not regionalised.
If we say that 30 % of Southwark tenants are not happy, most of those are likely to be at the lower end of the rental scale, because we know that standards of management and condition tend to be worse at the bottom of the market.. So our plan to increase regulation to about 10 - 12 000 more properties is about 30 to 40% of the stock and probably covers most of the tenants who are dissatisfied.
I accept that this is very rough use of statistical evidence but in the absence of better data it illustrates a point. It is my experience that a lot of public policy is based on an analysis of imperfect data and a desire to take action to resolve a problems.
In terms of motivation for this project I think there is a clear strand in Southwarks communications and policy about improving standards in all housing. Some landlords I have met in the last few weeks would say that this is a sensible proposal and some won't. I can't in the end make everyone happy.
What I do want is for everyone with a view to submit it and get it recorded.
Mark Alexander - Founder of Property118
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Sign Up17:38 PM, 12th November 2014, About 10 years ago
Reply to the comment left by "John Daley" at "12/11/2014 - 17:18":
Have you seen the latest news from Milton Keynes John?
Link below.
.