Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Yvette Newbury
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Sign Up15:56 PM, 24th October 2014, About 10 years ago
Reply to the comment left by "Steve Gracey" at "24/10/2014 - 15:33":
During the 18 years we have dealt with Southwark Council we have at times met some excellent officers who have been a pleasure to deal with and have common sense on issues, but they are often contractors, similar perhaps to John Daley, who are brought in for specific "projects". When they then leave their role is often handed out to the regular staff who do not have the same approach and apply their own twist to the instructions they are following without thinking about why those rules are in place and the logic behind them. These we struggle with, and hence my question to John Daley above on how the scheme will be run once in place and whether the same team who implemented it will remain to administer it.
chris wright
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Sign Up20:00 PM, 24th October 2014, About 10 years ago
Steve (with my tongue firmly in my cheek) let me guess that the council perspective is that the rotten apples you've highlighted in Southwark story are rare/it's a one off and they have 99.99% good or better rating with the housing service they provide (see our recent independent survey undertaken by CGA strategy, Savilles, Knight Frank, KMPG, Joseph Rowntree, Shelter et al) and lessons have been learnt, we apologised to the man in question - all key staff involved have been retrained and or moved to new duties - this will never happen again. There is no need give them criminal records or sack them they were simply unable to follow procedures correctly and having now been reprimanded lets not make a meal of it, we have paid money to the victim so please lets move on and look forward on so don't bring up the past again as i wasn't in housing when it happened, i don’t know these people, it was before my time.....etc.....etc.
Yvette - you've expressed more of your genuine concerns highlighting the problems business owner’s face with a moveable feast that is selective licensing, the issues with staff coming and going and the interpretation of woolly worded codes. As you've realised it's crucial you get it down in writing and 100% correct otherwise criminal record and fines beckon or a slow financial death from running unprofitable rental units.
Southwark have clear issues in answering certain questions on here and they are really only on here looking for landlords who are all "hail fellow well met" and happy to doff caps and tug forelocks by engaging with the partial facts on offer and accept their vague but warm verbal assurances that it’ll be alright.
Clearly it’s an issue for Southwark when businessmen and women post questions daring to ask for more facts or increased clarity as that doesn't match the script they had in mind by coming onto 118 to engage with you all, they expect deferential treatment and if they don’t see enough of it they’ll threaten to walk away and never speak to you ever again.
There is no reason to be doffing caps or tugging forelocks to anyone who threatens your entire business, so fight or get walked over.
John Daley
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Sign Up15:53 PM, 28th October 2014, About 10 years ago
Reply to the comment left by "Yvette Newbury " at "23/10/2014 - 18:03":
Hi Yvette,
You have asked a difficult question. We have set out our reasons for the proposal and the very broad basis of our scheme. However I can't deny that as there are a fair number of people involved in PRS regulation in Southwark it is inevitable that there will be some variation in approach from officer to officer. I think we would all expect that to be the case, its just a reflection of human nature.
Having said that and worked with the officers for a while I do not detect a hang em high culture or any real desire to be anything other than the agent of change and improvement.
I have to say I don't know who will manage the scheme but the people who are in charge now would far rather landlords were compliant than not.
John Daley
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Sign Up16:13 PM, 28th October 2014, About 10 years ago
Reply to the comment left by "Victoria Morris" at "24/10/2014 - 12:11":
Hi Victoria,
Perhaps I have been less than clear myself.
Our consultation papers are now in the public domain and will remain so until the end of the consultation on the 19th December. We can't chamge any of the current papers because that would compromise the process and we could then be challenged.
When consultation closes we collect all the responses and sort this into a format where all the views can be represented clearly and fairly. Then a report will be written analysing the responses and drawing conclusions on what we learned. This will then be circulated and made available to the public.
Meanwhile we will write a paper for the Council to decide if they wish take the proposals forward, or not. There could be a change in the scheme, not an issue if it is minor, but a major change would probaly require a second consultation.
So everone's comments will go into the report and every narrative observation will be read and thought about. The final terms of the proposal ( the scheme terms)are yet to be written and if we get a comment on any part of the proposal we will incorporate it or not depending on the weight it is given.
So if lots of respondents say we don't think Sec XX is well written or obscure we would probably take that into account and revise the proposal, if we one got one comment on Sec XX we might decide that was not sufficient to make a change.
Which is why it's really important that everyone who has a view shares it with us. And if the Eform isn't really useful then send in a letter or email to the address on the consultation to explain your views more clearly in a narrative response.
John Daley
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Sign Up16:20 PM, 28th October 2014, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "24/10/2014 - 12:59":
Hi Monty,
Our proposal is based on being compliant with Hemming V Westminster. So the fee income from licensing can only be used for defined purposes within PRS licensing.
So provided that the fees continue to cover the costs I can't see why we would increase them beyond any amount more than a cost of living increase.
If we markedly increased licensing fees without giving good reason then it would appear that we might be using the money in way that was not compliant with Hemming, a position I think that an LA would be averse to.
From another viewpoint the community does not want licensing to be a burden on the taxpayer.
Victoria Morris
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Sign Up21:09 PM, 28th October 2014, About 10 years ago
Reply to the comment left by "John Daley" at "28/10/2014 - 16:13":
Hallo John, and thanks for the answer.
I remain confused though on my direct question: MUST the ‘local manager’ be also the licensee, or not.
From your earlier replies I understood that this is NOT a mandatory requirement. Based on my understanding of what you said, I proposed to the Council a CLARIFICATION to be include in the final documents.
" The ‘landlord’ for the purpose of licensing may choose if absent for a long period of time to delegate the practical control of the property, collecting rent and arranging repairs etc, to a ‘local manager’. In this case it will be the ‘landlord’ who will be held responsible for the discharge of all the duties that are imposed by licensing and be responsible for any penalties of failure to comply with the terms of the scheme, and not the ‘local manager’. "
Most recently you commented here that my proposed clarification (above) does not exactly reflect your answer to this issue.
I would very much like to ask again, what in my proposed clarification does not reflect what you said here ? If I misunderstood you, what is then your view to the said question ?
many thanks again
John Daley
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Sign Up12:40 PM, 29th October 2014, About 10 years ago
Reply to the comment left by "Victoria Morris" at "28/10/2014 - 21:09":
Hi Victoria,
The licensee should be the person with the most direct control over the property.
It is not for us to direct who should hold the licence. This must be agreed between the parties who control the property. Section 88 & 89 of the HA2005 refer. So we might refer an application where the proposed landlord was not fit and proper or where it became clear that a licensee was not actually in control of the property.
But if the holder of the the licence has little practical control of the management of the property then they are putting themselves at risk if the actual managers operate in way that is not compliant with the licensing conditions.
Does that clarify the question ?
Victoria Morris
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Sign Up21:07 PM, 29th October 2014, About 10 years ago
Reply to the comment left by "John Daley" at "29/10/2014 - 12:40":
Hallo John
According to the extract below from HA2004, Section 88 (3)(b):
......... the proposed manager of the house is either—
(i)the person having control of the house, or
(ii)a person who is an agent or employee of the person having control of the house;
It is clear from the above that the licensee MAY choose to exercise control over the house via an agent (subject to certain conditions of course). This is the point I have suggested to be made clear in the final licensing conditions when adopted.
However, you are saying: "The licensee should be the person with the most direct control over the property."
I suggest your formulation should be supplemented by adding 'control over the property may be exercised via an agent' ?
many thanks
Philipp Brunstrop
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Sign Up23:30 PM, 29th October 2014, About 10 years ago
There is no statistically significant correlation establish in the consultation document between private sector lettings and anti-social behaviour incidence. The only "link" Southwark have data mined is between housing density and ASB incidence I.e. more people (some of whom receive housing benefit) in an area then more ASB incidence.
The idea that this data shows statistical causality between the PRS and ASB incidence is totally bogus. The proposed selective licensing is arbitrary. Your street may get stigmatised. The street next to your might escape.
As for additional licensing has anyone seen the data? Total notices served on the PRS in 2013/14 amount to less than 1% of privately rented homes. Furthermore the data shows that regulatory notices issued on the Borough's PRS and on Southwark's HMOs have been declining steadily over the last 3 years, whilst compliance with these notices has been significantly increasing. So Southwark has overwhelming decent HMOs that are getting better. So why does he entire Borough need additional licensing?
The consultation document blatantly tries to rig this same regulatory activity data by creating statistically meaningless big percentage increases generated by exploiting the affect of an extremely low base year of regulatory activity in 2010/11.
There is simply no valid statistical case in the consultation for selective or additional licensing.
The Scheme is unnecessary, disproportionate and probably illegal. The cost of it (fees and admin burden) will push up rents and reduce housing options for Southwark's poorer residents. Some single people will be pushed into homelessness.
The Council already has tremendous powers to tackle substandard homes and "rogue" landlords. The Housing Act 2004 gives them extra powers to tackle ASB in the PRS (interim management control orders).
The truth is Southwark does not want to focus on using their existing powers effectively and do the real work of identifying and dealing with illegal and dangerous dwelling. Instead they want to collect fat annual fees from lawful landlords and intrude and inspect thousands of decent homes lived in by decent people.
The sickening thing is that they pretend this is being down to help the "vulnerable". The only people this Scheme will help is Council Officers who are secured more jobs, bigger departments, new powers, tighter control, enhanced status. Some Councillors will no doubt be delighted to back a big scheme just so that they can declare that they "done" something about the housing crisis. And with all respect to John, who has been engaging on this forum, clearly he has benefitted from a decent consultancy fee in return for helping to write up this sham of a consultancy.
This Scheme has been cooked up and promoted by those who are invested in the process and who care little about the outcome. None of them will face higher rent, less housing choice and a loss of personal privacy.
A heinous example of bureaucratic, authoritarian overreach.
John Daley
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Sign Up14:38 PM, 30th October 2014, About 10 years ago
Reply to the comment left by "Victoria Morris" at "29/10/2014 - 21:07":
Hi Victoria,
There is no objection at all for the management and duty to license to be delegated to an agent. I will ensure that this is clarified in the final papers.