Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
chris wright
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Sign Up16:18 PM, 1st October 2014, About 10 years ago
John, thanks for the links, one curious bit of data to see included (to my mind at least) was begging - surely that goes on outside of the home and is a feature of those with no home, be that private or council - it's a bit of a stretch to associate that to PRS - lets face it loads of begging goes in in Mayfair & South Brompton are we to take these beggers hang out there because they rent flats behind Harrods & the Grovesenor Hotel?
The student cases are interesting (smoking / parties / chatting outside and leaving stuff by the bins at the end of term) - how does Southwark proceed when the property is leased to a university - as you know they dont need a license so that being the case it's fair to say you have no powers in the same situations?
It seems to me the flytipping is covered by existing laws as are unkempt gardens etc. The fire example was a poor one - as we know Southwark Council have a dreadful record in this area as the enquiry found a botched refurb at Lakanal House killed 6 people.
Jim Parsler
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Sign Up13:27 PM, 2nd October 2014, About 10 years ago
Many councils have looked to licensing and seem to think that it is a panacea for all ills in their area. What seems to be overlooked is the often unforeseen impact that licensing has had in other areas. The implmentation of a licensing scheme sends a message to the world in genreal that the area has material problems that cannot been dealt with by existing legislative tools that the council has available. When this status becomes known to the varous banks and insurers the area gets flagged as higher risk, as a consequence insurance premiums go up for everyone not just the landlords, also mortgage lending tends to be restricted and so also goes up in price, as the area becomes "redlined".
Our initial foray into investment property was when we bought my mother in laws flat that she inherited when her mum died. This was in Cliftonville in Thanet and whilst a generic 2 bed it was close to a nice beach and the shops and therefore had fairly good rental propspects. The area was also undergoing some uplift as investors were buying properties there and there was also development funding going into nearby Margate. However Cliftonville fell into the selective licensing area and since then the only tenants we have been able to get are unemployed rather than working, the value of the property has dropped about 20%, and the area has started to stagnate. So the impact of the licensing is almost the exact opposite of what it was hoping to achieve rather than uplift the area it has had a rather negative impact.
What is needed in most cases is the correct enforcement of existing powers by councils rather than licensing, the funds from which cannot be used to fund additional enforcement officers as many councils mistakenly believe. You should also engage with the landlords in the area to get them on side, as mostly you will find tha tthey also want to let to well mannered and respectful tenants.
John Daley
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Sign Up13:41 PM, 2nd October 2014, About 10 years ago
Hi Chris,
Begging is one of the categories of ASB mentioned in the Act. I agree that it is not as strongly linked to the PRS as other types of ASB such as rowdy neghbours or noise complaints. Most begging in Southwark is in the Cathedrals area and we have not proposed to selectively licence that area.
The case studies are all PRS related. It would not make a lot of sense to include examples that are not related to licenseable property.
I think the reference to Lakanal House is disgraceful. How can anyone make a cheap point about the PRS in relation to a fatal fire in a council block. If this is the the way of it you have lost my respect and I won't go on with this.
chris wright
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Sign Up13:49 PM, 2nd October 2014, About 10 years ago
Reply to the comment left by "John Daley" at "02/10/2014 - 13:41":
When it comes to fire risk Lakanal is a recent example of housing management gone wrong - you raised the fire risk in your examples i found an example of poor management and fire in Southwark - this building was under the full control of Southwark council, did anyone face court for this disgraceful state of affairs?
Victoria Morris
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Sign Up19:58 PM, 2nd October 2014, About 10 years ago
Hallo John.
Among the licensing conditions mentioned in your consultation documents there is a requirement for the fire doors to open outwards into the escape routes, and for the fire doors to kitchen areas to have fire-resistant observation glass panes. I had my property fire-risk assessed by an accredited firm, and I had discussions with the London fire brigade and they have confirmed that both these conditions are not applicable for HMOs.
To my mind, in the event of a fire in a residential property which normally has a staircase of no more than 1m wide, outward opening doors would actually impede evacuation of the upper floors.
Can you please clarify on which piece of legislation is your requirement/proposal based on ?
thank you
chris wright
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Sign Up9:05 AM, 3rd October 2014, About 10 years ago
Victoria - as you've pointed out on a matter of huge importance (fire risk) the current proposals Southwark have drafted point to HMO owners having to spend money to modify their properties to exceed the existing HMO fire safety requirements. I will watch with interest to see what justification or evidence the council has to support its proposals to enforce such conditions - issues like this scotch any notion its going to be low cost to decent landlords so just get behind it and sign up etc.
John Daley
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Sign Up15:45 PM, 3rd October 2014, About 10 years ago
Hi Victoria,
The requirement for doors to open in the direction of escape is in the RRO 2005 Sec 14 Para 2 d. This is applicable to all domestic accomodation. Its also mentioned in the Government Guidance for Sleeping accomodation, which specifically applies to HMO's.
I am a bit surprised the LFB and an accredited assessor have offered advice contrary to the RRO and the govt guidance.
With regard to the glazing question I have referred that to a colleague to give me an answer.
The draft standards ask for items that are at a cost however the most costly items, for example fire detection systems arise directly from guidance in the documents mentioned.
The HMO generates more income than a single family dwelling in Southwark but presents additional management challenges, which is one of the reasons why we we have a duty under the HA 2005 to set standards for HMO's
Should we avoid reference to fire safety because it has a cost to implement ? Surely we have a duty as a regulator to set guidance on what we think is good practice and act accordingly.
chris wright
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Sign Up16:10 PM, 3rd October 2014, About 10 years ago
Reply to the comment left by "John Daley" at "03/10/2014 - 15:45":
Was the unified code for fire safety not good enough for Southwark here? - My contact in the LFB said there is no requirement for glass in kitchen doors except in commercial situations, Southwark introduce proposals to make them conditional on HMO's, if this proceeds LL's will face criminal prosecution for failing to exceed the unified code - unless Southwark can show they've had this approved by LFB and a new code is being introduced i think they're overstepping their remit and LFB will be having their say on the subject.
John Daley
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Sign Up16:20 PM, 3rd October 2014, About 10 years ago
Please can you post a link to the 'unified code for fire safety' I googled it and nothing relevant came up.
LFB have been consulted on our proposals and I am sure they will respond if they think our standards are unreasonable.
chris wright
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Sign Up16:26 PM, 3rd October 2014, About 10 years ago
Lets not forget the purpose behind selective/additional licensing schemes is either to tackle ASB or deal with low demand, now we see one council using it to change fire safety standards. By all means provide evidence and propose changes to lax fire standards when you find them but do it in the normal way not tacked onto the back of an ASB project.