Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
GlanACC
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Sign Up10:12 AM, 4th March 2024, About 9 months ago
Luckily the Lib Dems and Greens are a spent force, they only have any influence (and not much then) if siding with Labour
Shining Wit
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Sign Up10:50 AM, 4th March 2024, About 9 months ago
I've often wondered if the way to help to reduce the homelessness crisis would be to speed up the court process. That way, properties currently 'blocked' in the legal system would be 'freed-up' to be let out to prospective renters currently trapped in 'temporary accommodation'.
Lordship
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Sign Up11:40 AM, 4th March 2024, About 9 months ago
Any increase in S21's being issued is a result of them being scrapped soon!
I know a number of landlords who are getting out of the PRS or getting rid of poor quality tenants now while they still can!
Martin Roberts
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Sign Up12:01 PM, 4th March 2024, About 9 months ago
Reply to the comment left by Shining Wit at 04/03/2024 - 10:50
Spot on.
We had a tenant stop paying, then moved out, and the flat was empty for months until we got the Court Order.
Reluctant Landlord
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Sign Up13:37 PM, 4th March 2024, About 9 months ago
read an article this weekend. Interestingly the Landlord CHOSE to give a reason for the S21's issued....
----------------
They've lived in their homes for years but now have 53 days to leave
Four families from the same road in Liverpool are facing eviction.
A nan faces being evicted from the home she raised her grandchild in after her daughter died of cancer.
In just one street in Seaforth, four families and four separate households face eviction after receiving an eviction notice from the same landlord, private housing firm Jonorra.
The Liverpool ECHO spoke to three of the families set to be evicted from their homes. They were all tearful, scared, angry and fearful of what the future holds for them with just 53 days to move out.
Bill Mitchell, 65, received his eviction notice last week having lived in the same house for the last 25 years with his wife Pamela, 63 and their son.
Through the back window, you can see a garden which he tends to every day and for hours on end. The rest of his time is spent caring for his wife and his son - both of whom have severe mental health issues and physical disabilities.
He said: "My wife is in a right state. I've broken down in tears a couple of times. I was speaking to my sister about it and I just had a panic attack
"We don't know what we're gonna do."
Mr Mitchell called his landlord immediately after receiving the eviction notice, but was told nothing more than what was on the letter. He said: "They didn't even have the decency to knock on the door and tell me. They know what each of us are going through, but they simply don't care."
Another resident, Pat, has lived on the road for a number of years and enjoys the tight-knit community and how people look out for each other. She only moved onto the road to help care for her daughter, who tragically lost a battle with cancer.
Pat now looks after her grandchild and is raising them in her daughter's old house. She said: "The landlord knows my daughter passed away, they know I'm looking after my grandchild.
"I told them the house holds a lot of memories. It's where I have all my visions of the last days of my daughter.
"It's cruel what they're doing. They have no compassion."
She broke down in tears crying when recalling trying to explain to her grandchild what is happening, adding: "I couldn't say where we would go. I don't want to raise a child in a hotel."
Section 21 evictions - otherwise known as 'no-fault' evictions allow landlords to evict a tenant with two months’ notice, without having to give a reason.
Under reforms to the private rental sector currently going through Parliament, landlords will still be able to evict their tenants if they can prove they wish to sell their property.
The issue for many families is the lack of available and affordable housing to move to.
Just last month, Michael Gove, Secretary of State for Levelling Up, Housing and Communities, promised to ban 'no-fault' eviction before the end of this year. The ban was also a pledge in the Conservatives’ 2019 manifesto. To date, nothing is confirmed so uncertainty continues.
Down the road, Barry lives with his partner Michelle and their two children. They both suffer from anxiety, but are happy where they live and say their kids love it.
They both describe numerous little things which make the community what it is and spoke fondly of how the man in the corner shop lets their 4-year-old-daughter behind the counter to serve them and lets her think she works there. Barry said: "It really is lovely to live around here.
"We felt safe and secure in the house, the kids feel safe and secure, but that's all been thrown out the window.
Michelle believes the stress is too much to bear. She said: "I feel like this situation is going to kill one of us.
"I'm getting palpitations and I'm having panic attacks. I thought I was going to die last night."
She said her daughter just kept saying 'don't cry mummy, don't cry mummy' when the eviction notice came through.
Barry added how he'd seen reports last year around housing reform and new legislation around energy ratings. He raised this with the landlord because they were nervous at how exposed they could be to eviction.
Landlords Jonnora said they were unwilling to add anything further to what is written in the eviction notice to the four families. Setting out their position in writing to residents, the firm said: "We realise this will come as a shock to you and we wished to explain why it is occurring.
"We had hoped that the new legislation which is being proposed would give us the flexibility to be able to sell the property if the need arose, it appears that the proposed legislation will not provide this security for us.
"We envisage that other parts of the new proposed legislation will be very hard to comply with. The minimum energy performance of a property for rent is due to be at grade C, having attempted to comply to this with a couple of properties, we realise this would almost be impossible for us to achieve and for it to be viable financially for us to continue to let property legally."
Under the new legislation, properties that have an EPC rating of less than a ‘C’ from 2025 will no longer be lettable to new tenants. As it stands the minimum threshold is an ‘E’ rating.
A landlord may legally continue to rent a property until 2028, providing it's to an existing tenant - even if the property falls below the new EPC ‘C’ minimum threshold in 2025.
In terms of ratings for Bill's house, he said the current rating is E.
The letter added: "If you would like to consider buying your home from us, we would be open to a discussion about this."
Bill sums up the response of everyone present: "We don't even have the money for a rent deposit. How can I buy a house?
"I'm 65, who is going to give me a mortgage?
"They don't understand our life. They talk to us like pieces of s**. We're just a means for them to make money.
"We are all scared stiff. We are petrified. We just don't know what the future holds for us."
"A few months ago, they put our rent up by £200 a month. It's been the toughest winter of our entire lives.
"We are just pensioners and then to take that £200 off us, on top of the rise in energy bills, was just ridiculous, but we did it.
"We were nearly through and then this happens."
Cllr Trish Hardy, Sefton Council cabinet member for communities and housing, said: "It’s really sad that the government has failed to end Section 21 evictions and people are finding themself served notice to leave through no fault of their own.
"I recommend that anyone in this situation to contact the council's housing options service to get early advice and support."
GlanACC
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Sign Up16:25 PM, 4th March 2024, About 9 months ago
Through no fault of their own .. The reason was it was uneconomic to upgrade the property from E to a C .. having said that, this law isn't in yet (and might not be). AND if the tenants sign a waiver saying they don't want the works doing the landlord should be able to register an exemption (as will the tenants of 2 of my properties). So maybee, just maybee the S21 is unfair
Monty Bodkin
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Sign Up20:52 PM, 4th March 2024, About 9 months ago
Reply to the comment left by GlanACC at 04/03/2024 - 16:25
Sounds more like they have no confidence in the Renters Reform Bill so are using section 21 while they still can;
"We had hoped that the new legislation which is being proposed would give us the flexibility to be able to sell the property if the need arose"
Monty Bodkin
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Sign Up21:27 PM, 4th March 2024, About 9 months ago
Reply to the comment left by GlanACC at 04/03/2024 - 16:25
"upgrade the property from E to a C .. having said that, this law isn't in yet"
The proposed law was scrapped in September 2023.
As this landlord seems a decent one, abreast of the situation, it seems quite likely they gave at least 6 months notice of their intentions to sell and have only just now given the 2 month section 21 legal notice.
GlanACC
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Sign Up7:23 AM, 5th March 2024, About 9 months ago
Reply to the comment left by Monty Bodkin at 04/03/2024 - 21:27
Yup, thats likely .. however WHEN (not IF) Labour get in we are all buggered, Section 21 will be back on the cards immediately (with no improvements in the courts) and EPC C will reappear.
Reluctant Landlord
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Sign Up10:54 AM, 5th March 2024, About 9 months ago
Reply to the comment left by Monty Bodkin at 04/03/2024 - 21:27
but we all know its coming...the issue is the UNCERTAINTY over when. I see the LL taking a responsible business decision in light of this. Who can blame them?
Once the GE is over, Labour will be pushing hard for the RRB asap - I think more LL's will go down this route before S21 is scrapped....it is not important if the possession is carried out or not. Its about getting it issued to retain the right to be used if needed and the picture ahead does not improve....