Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dave Moore
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Sign Up22:25 PM, 26th June 2013, About 11 years ago
Please see below an extract of an email received from the London Borough of Hillingdon Council relating to my request to let to my daughter - they don't have any objections providing the tenancy is conducted on a commercial basis:-
Dear Mr xxxxx
Thank you for your email received today regarding the matter of renting your property to your daughter.
This arrangement would be acceptable from a housing point of view and we would have no issues with this at all, as long as it is done properly, as if it were a commercial tenancy.
If your daughter is struggling financially and not keeping up to date with the rent, she will at some point become homeless, whether it be for rent arrears or evicted because the Landlord no longer wishes to have her as a tenant. You have a solution which will suit all parties involved which will prevent your daughter and your grandchild from becoming homeless.
I also would not see a problem with this arrangement from a Housing Benefit point of view.
There are a few factors they have to check before awarding Housing Benefit on a property owned by a close relative, but your situation should be fine as long as you adhere to the following:
• You do not live with your daughter while she claims Housing Benefit when
living at your property.
• You do not use this arrangement to take advantage of the benefit system.
• The arrangement must impose the same conditions as a commercial
tenancy i.e. if rent arrears accrue then you would look to evict, as you would
do with any other tenant.
r01
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Sign Up18:02 PM, 2nd July 2013, About 11 years ago
Dave,
A different perspective.
It is admirable that you want to rent to your family member but I would be with the bank on this one and instead of suggesting ways around how you could do it, like the helpful and well meaning people on this forum, I'd suggest you fight the local authority to rehouse instead of doing so yourself or you might live a miserable old age without the cash from your home. If your relative really loves you they would probably not want that for you.
The LA has a duty to house people unless they intentionally make themselves homeless and assuming this is not the case, it is no surprise to me that they are agreeing to pay rent to avoid this responsibility.
Sorry, but I am a complete cynic & would never advise renting to a member of family, let alone one on benefits for a number of reasons:-
1 The benefit rules could change tomorrow. Whilst you have it in writing that the council will pay you directly now, this can easily change in the future, which is why they clearly state:-
"• The arrangement must impose the same conditions as a commercial tenancy i.e. if rent arrears accrue then you would look to evict, as you would do with any other tenant."
Ask yourself why it is necessary to state this if they are committing to a lifetime of paying you direct?? Of course they are not, it is only "at this moment in time".
Changes to the system have never been more likely, with another wave of austerity cuts looming. We have already seen this happen with Council Tax. In our local area the council now only allow one month void (used to be 12, then 6), at nil charge before the landlord has to pay the full council tax - after 18 months that climbs to 150%. What's to stop them holding the property owner liable in the future for their relatives when resident as they are actually part of the same family? It makes sense to me and I urge all local authorities to do so to stop much of the system abuse. The same is true for services such as Water, Gas Electric, etc. There is a lot of talk about making landlords responsible for them if the tenant fails to pay as the services have been supplied to the landlord's property for which the landlord is responsible and isn't that what landlords hold a deposit for?? - It's certainly in my AST's, rightly or wrongly.
2 Tax implications. You are going to be paying tax (which could possibly be at the higher rate when added to your pension - depending of course on your income), on the benefit your family member receives and as it is a family member the authorities will definitely be watching (should the rent be paid directly to your relative in future), to make sure you are not just using the system so when you declare the rental income on your self assessment they will soon see if your family member is in arrears unless you put the balance in yourself, effectively subsidising your family member indefinitely out of your pension (even if your family member only pays you 25%), or you'll have to evict to avoid being accused of using the system, so the whole exercise would have been pointless and very costly.
3 Your family member knows full well you are doing what you are doing to help them rather than for commercial reasons so you are wide open to abuse if and when they receive the rent direct such as "I had to buy some clothes this month so can't afford to give you the full rent" etc. This is particularly the case if they are in the situation they are in through substance abuse or meet a partner who is. I am not suggesting this is the case but am just raising it. This moral guilt trip only works on family members and if your wife is as soppy as mine, you'll never see any rent whatsoever, even if you do get it direct as she would be handing it straight back. Another packet of cigarettes, drug fix or bottle of whisky is always more important than paying their rent which after all they know you don't need because you have plenty of money - you own this house don't you??.
4 I can't think of a better way to fall out with a family member and possibly the rest of the family who think your threat to evict are either unreasonable or hollow until you are forced to do it or lose the benefit altogether. Watch a couple of episodes of Judge Judy to see how often she says "never, ever, ever act as a guarantor". That's effectively what you are doing when you house a family member.
5 Bedroom Tax. Another example where landlords are being hit. Tenants on housing benefit with spare rooms now need to downsize or lose benefit. If your relative doesn't need three bedrooms and you have a three bed house there will be loss of benefit. This will certainly happen as any children reach working age or leave home, meaning you will have to reduce your rent accordingly at a time in life you probably need more yourself.
6 Probably the most important thing is that currently the council have a duty to house your relative and will do so automatically if evicted from the current accommodation. It might be better to get that done now before any changes in the law to remove this requirement so they are in a secure, low rent property. Of course the council are keen for you to house this person as it removes a problem from their books. They will not take the same line with you if problems arise and will actually fight any attempt you make to evict - as they do with all tenants being evicted coming to them for re-housing, but in your case they will fight doubly hard in the knowledge you will probably never really evict due to the family tie and your feeling of responsibility. "Moral blackmail" is the expression.
I am sure most homeless charities would tell your family member to stay put in the current accommodation and refuse to move out without formal eviction at which stage the Council will have the responsibility to re-house. Then, hopefully you will not have the on-going problem during the retirement you probably deserve.
Good luck with whatever you do.
R
Mark Alexander - Founder of Property118
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Sign Up20:04 PM, 2nd July 2013, About 11 years ago
@ro1 - at the beginning of your very long post I wanted to argue with you. However, by the time I got to the end I have to admit to understanding your point of view. Great post, certainly food for thought for many I'm sure, Dave in particular of course.
r01
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Sign Up20:20 PM, 2nd July 2013, About 11 years ago
Thanks Mark, I think it's always worth looking at the other side.
R
Marie Smyth
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Sign Up21:47 PM, 2nd July 2013, About 11 years ago
Hi Dave
Can I wave a big red flag regarding your enquiry.
I purchased a flat to house my son, his wife and my grandson whilst my son was finishing Uni. (I'm a very young grandmother and the decision to become a granny had nothing to do with me hence the purchase of a small convertible soon after!!!) My daughter-in-law wasn't working at that time as my grandson was only a few weeks old; my son wasn't entitled to a student loan because the education authority disallowed an application as he was attending a private Uni not on their list. I prepared an AST tenancy, inventory and we approached the local council for Housing Benefit. Following several meetings it was agreed that some housing benefit would be paid however they were very suspicious given the close relationship. In fact initially they refused the application but it was granted upon appeal. Payment of HB was arranged directly to the couple.
At this point, if you should decide to proceed you should ensure the rent is paid directly to your daughter not into your account. The council operates a claw back system whereby if they decide at a later date that the applicants received excess payment I.e their circumstances changed at some point, the authority can enforce a refund of the over payment from you. I'm not sure how far back they can go suffice to say it's years not months.
Two years later, Uni finished, both youngsters working and paying the mortgage, bills etc, HB a thing of the past when the Council applied for a refund of an overpayment - nearly £3,000 based on their claim that my son was entitled to a student loan, the amount of loan allowable (whether in receipt of it or not) was taken into consideration in identifying the amount of repayment.. Upon investigation I found the education department had made an error, my son could have claimed a loan and would have also received an amount against his private tuition fees (non refundable) had the department been more transparent. The student loan and fee assistance could not be backdated.
Had financial help been available toward the fees and with a student loan then it would not have been necessary to claim HB. My little family insisted that they repay the £3,000 and a repayment plan was arranged to clear the debt.
I personally think, especially now with the economy as it is, that if you proceed that a decision taken now in respect of HB may well change when the situation is reviewed at a later date. You are trying to help your daughter, you want to help her avoid 'being homeless' to ensure housing via the council even though such housing may well be via the private sector for many years but in doing so (aside of perhaps causing you financial stress (tax, pensions etc) you may also find that her claim, if disallowed at a later date, will place her in financial difficulty too?
If you are purchasing a retirement property and you want to secure an income in retirement, with a currently very small mortgage remaining, would it be better to sell your current home and purchase a flat for income and give your daughter a deposit for her own home? Just a thought!
Anyway from experience I would say don't do it.
Marie
r01
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Sign Up23:21 PM, 2nd July 2013, About 11 years ago
Marie,
I'd heard about clawback issues before but completely forgot to mention that.
R
Mick Roberts
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Sign Up7:39 AM, 5th July 2013, About 11 years ago
Just a further point to add regarding renting to family members. U r all correct in your different ways, I've only had a quick scan of your comments, so apologise if anyone has mentioned this:
Yes, they frown very much on family member living in same house, but also:
All different Local HB authorities' interpret it different, this guys already got permission, but for future people, HB don't like it when u rent to family, as in u could have bought a house, let your daughter live in it & u wan't gonna' charge her rent anyway, but because she's on HB, u r now charging-That's how they look at it.
BUT, if u can prove you've rented it out before to someone not related, u can prove u r doing it as commercial business, so the next person, even if being a family member, HB already know u want & need money in to pay mortgage, would charge anyone rent, so now a family member, not that important, because u charge rent for that house to anyone.
So my advice to anyone buying a house to rent to family member, rent it out to Joe Bloggs first either working or HB, get them to pay Council Tax for 1-6 months, then rent it to daughter, u have much stronger case. Unless of course before u buy the house, u get WRITTEN permission like this chap did. All LA's, act different, I know they shouldn't, but they do. I have houses in 5 different LA's, within all within a 10 mile radius, & they all ruddy different, some are easy to get any claim going, some want a battle. The crucial words I use are 'How can we get this claim paid?'/ But they sometimes use 'How can we refuse this claim?'
Mark Alexander - Founder of Property118
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Sign Up7:55 AM, 5th July 2013, About 11 years ago
Much better profile pic Mick, better than the one of you in your Speedo's anyway LOL. Having said that, the lovely bikini clad lady stood next to you in the other picture you were using was rather eye catching 🙂
Mick Roberts
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Sign Up8:18 AM, 5th July 2013, About 11 years ago
Right, it's getting changed back to a speedo's one soon then ha ha. That's the wife, got to keep her on her toes, or I told her I'm trading her in for a Russian model-That town where your wife's friends are from-Keep an eye out for me, got to be blonde though. Anyway, enough of that on this professional forum or you'll get me banned.
Industry Observer
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Sign Up11:39 AM, 5th July 2013, About 11 years ago
I leave others to debate the LHA/bank scenario, though I am impressed you can get LHA at all for a family letting and even more impressed the LHA ofice will pay you direct.
My only comment would be, and a personal one based on 23 years at Nationwide, that as long as the mortgage is paid lenders have plenty of delinquent loans to police and worry about. And yours only has three years to go anyway?
My post is about the actual letting itself. Forget it is your daughter and if it goes ahead treat it as though she is a complete stranger. Make sure all the correct legal paperwork is issued down to the last full stop.
I have seen too many friends and family cases over the years to advise anyone to do anything other than by the book. As and when they do go wrong they can be horrendous, all the usual bad tenant problems plus a family torn apart.