Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up19:56 PM, 10th November 2013, About 11 years ago
Reply to the comment left by "Tony Church" at "10/11/2013 - 19:46":
Hi Tony
I did see that Redstone had been fined by the FSA for not treating customers fairly but I couldn't find specific details.
I wouldn't necessarily say refusing consent to let or seeking possession for default is unfair, each case will have its own merits. I'm sure there must be more to this than meets the eye for Redstone to have been fined but that doesn't give their borrowers the right to breach their contracts without consequences.
You should have either obtained consent to let or sold the property. If you neither of these were possible due to nagative equity then you should have sought professional advice. It's not too late, please see http://www.property118.com/professional-adviser-introduction-request/
.
Gary Byrne
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Sign Up20:58 PM, 10th November 2013, About 11 years ago
Reply to the comment left by "Tony Church" at "10/11/2013 - 19:46":
they are not narrow minded they can simply sell your property on again and again. You are no longer a person when it comes to banks/ lenders etc you are simply a way of extracting money, when they finish with you they suck the life out of the next helpless soul. When they mess up they get bailed out and guess what? The tax payer gets the bill. There are laws, you have to find them and use them. I don´t know if there are any solicitor firms out there that have the balls to fight these sewer rats, I very much doubt it. Fear of losing their license or they probably earn more money defending the banking cartel. If enough people got together and started reading the small print etc we could change things. I did it with illegal bank charges and got all my money back. Now i am challenging my mortgage. We need to wake up to these monsters. You have rights
Mark Alexander - Founder of Property118
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Sign Up21:19 PM, 10th November 2013, About 11 years ago
Reply to the comment left by "Gary Byrne" at "10/11/2013 - 20:58":
I object to any abuse of the system, whether that's borrowers or lenders. Innocent people like me end up paying for the abusers. We all have rights, we should all play by the rules and those who do not deserve the consequences for not doing so.
.
tony
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Sign Up22:54 PM, 10th November 2013, About 11 years ago
exactly i have rights which they are abusing like they do to other lenders
Gary Byrne
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Sign Up11:43 AM, 11th November 2013, About 11 years ago
Reply to the comment left by "Tony Church" at "10/11/2013 - 22:54":
Tony go onto http://www.getoutofdebtfree.org it is a great forum and along with this one and others. Together we can all find the illigalities in our mortgage 'agreements'. Let me know your thoughts
Charles Orlebar
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Sign Up21:19 PM, 23rd November 2013, About 11 years ago
Going back to the original question on this thread there are two fundamentals that add another level of implication any landlord has to consider and they are:
1 - The lack of a consent to key will provide their lender the opportunity to back charge, repossess etc.
2 - provide the insurer a way out of any payout.
Third and biggest impact the 1 & 2 would put the landlord in breach of the terms of the tenancy nullifying any means to enforcement. Ie arrears would be lost etc.
However for decades we have come across agents and landlords who take these responsibilities lightly creating something of a black market. The problem only coming to light when the tenant has to enforce or the property is repossessed. As tenants would have to fund such enforcement it rarely comes about.
There is now at long last a simple means to stop this practice and that is simply report the issue to your trading standards office. With the sale and letting of property coming under the remit of the consumer protection act the implication of non disclosure of this fact would impose a breach of the act and with that prompt the TSO investigating. If the tenants transactional decision would have been different had they known. - the TSO WILL PROSECUTE. The tenant can then bring a civil case for recovery of damages etc. I suspect at that point the lender would get on the same band wagon and the landlord would regret the day they chose not to get one.
So in summary to let a property to day without a consent to let has a far greater risk of liability than it ever has and it will be the tenant who holds the landlords future in their hands - that doesn't make for a good place to be.
Note - it is not just agents that are liable under the CPR act, landlords are, big or small.
As this fact gets momentum it will not be long before the ambulance chasers (no win no fee legals) find a market here and start promoting the facts. Put simply, if a tenant wants a get out clause and the chance of a windfall, they want to be renting from a landlord who hasn't secured an up to date consent to let .
This is a subject just waiting for to hit national press and educate would be and existing tenants of this dark side of the market. Can't wait, as i look forward to the day when all tenants can be sure of a genuine tenancy. The upside of this coming into the open list that the bad landlord and agent will find it harder to stay in the market.
Kevin Thomson
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Sign Up10:39 AM, 12th April 2014, About 11 years ago
I have found the 'moderated co'. that Matthew keeps mentioning to be absolutely hopeless in Edinburgh. Also a bit annoying to hear him talk about the same thing again and again.
In one case the 'moderated co' came and said my flat could be let for 1100pcm. Not a great price. I let it myself for 1600. If I'd relied on their advice and let them manage it then I'd be about 750 per month worse off (including their management fee).
In another case the 'moderated' co opened an office nearby, which was open for 5 mins then shut down.
Hardly the best business model.
Mark Alexander - Founder of Property118
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Sign Up10:44 AM, 12th April 2014, About 11 years ago
Reply to the comment left by "Kevin Thomson" at "12/04/2014 - 10:39":
Matthew was banned from posting on the basis that his only posts related to glowing testimonials for the company which moderated out. We got fed up of moderating his posts as it was like listening to a record that had got stuck.
If we had not have taken this action his posts would eventually done the company more harm than good.
.
David Lawrenson
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Sign Up11:36 AM, 21st June 2014, About 11 years ago
An excellent piece with all the issues covered about this matter. Well done to Mark and all the commentators who have analysed all angles on this matter.
Only thing we at LettingFocus would add is that we think it interesting that most lenders do not publish online, or indeed anywhere else, what their consent to let polices are, which rather neatly allows them to pick and choose their action dependent on what the current mortgage interest rates the applicant is now on.
If the applicant is on a very cheap historic rate, you can bet your boots that the lender will not say "Just give us £200 for a consent to let fee" and will be far more likely to say "You have to move to a new buy to let mortgage (with the current high rate of interest) and a high application fee."
Only if the borrower is on a high interest rate mortgage already, will they just ask for a small consent to let fee.
To us, this is unfair and a wrong business practice, but fairly typical of lenders policies.
I agree with what some posters have said: Ring the lender anonymously, record the call and then decide what to do.
Sad to say, but as the lenders are not playing fair with borrowers and seem to be picking and choosing on this, the lenders can hardly complain when borrowers try to "game" the lenders and not declare.
David Lawrenson
David Lawrenson
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Sign Up11:38 AM, 21st June 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "12/04/2014 - 10:44":
Quite, think we are all now fully aware of how good that letting agent is now!