Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up9:34 AM, 14th March 2013, About 12 years ago
Isabelle,
I have a property that I lived in that was the opposite to your situation; at the time I was single and was in a 4 bed house!
Dependant on your mortgage company(?) the process will be slightly different but with mine, Nationwide, they have a form you can download from there website and fill in and send back. They granted it for 3 years on the condition the rent was making a profit on the mortgage payments so check this would be the case. It will make your case stronger. On some cases they also add a letting fee of 1.5% after 6months so make sure you can afford the increased payments.
I happen to also know that Santander simply ask for a written letter detailing reasons and a cheque for a set fee of £295. Although I have also heard (not confirmed) that they can ask for a higher fee if they can provide written evidence to support the reasons why.
As Mark pointed out, your best option is to write to them and ask, have a look at there website and search for permission to let conditions. Also have a Google and see if you can find anything for your mortgage company?
@Mark Alexander, I'm not sure your advice is wholey correct; I believe that if you do not have consent even the landlords insurance can be void as when getting my properties insured they did ask this question on the phone and pointed out that this was written into the policy, by signing and agreeing to the terms you are stating you have permissions to let.
I would strongly advise against renting out without consent and would get back in touch with your mortgage provider.
Who is your mortgage with Isabelle?
Paul
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Sign Up18:35 PM, 14th March 2013, About 12 years ago
Hi thanks everyone for your helpful comments!
Paul our mortgage is with NRAM! Is there a difference between getting permission to let your house and switching to a buy to let mortgage. We just rang and said we wanted topotentially let out our house out and they sent details on changing to a buy to let mortgage, a big list of requirements to be accepted (about three of which we don't meet) and some questions to fill in. I just find it silly they have so many requirements at the end of the day as long as the mortgage is being paid should it really matter how!
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Sign Up4:33 AM, 15th March 2013, About 12 years ago
One should NEVER call a mortgage company giving your account details!
Always call making a generic query about a certain mortgage product.
the point is if you need consent to let and you cannot comly with the terms for conversion to let to buy mortgage you are stuffed; the cat is out of the bag.
Yes if you insure a property with LL insurance whilst a resi mortgage is in force there is the possibility that the insurance won't pay out.
No insurer has ever asked about my mortgage and what type it is.
i suppose it is possible if the insurer is trying to wriggle out of a claim.
You are damned if you do and damned if you don't.
You either rent the property out and do not advise the mortgage company you are.
Or you do rent it out and take the risk of insurance not paying out in the event of total loss.
This means that with no consent to let you face having to rent the property out as you need to because of domestic circumstances; but cannot afford to convert to a let to buy mortgage because of the onerous and unachievable terms.
After all the whole reason you need to let is because you cannot rent and afford the mortgage at the same time.
You will therefore HAVE to take a risk and let out with NO consent to let; you have no choice except for staying in the property as residential occupiers.
There are millions of resi owners (Accidental Landlords), letting out in contravention of their mortgage policies as they can't sell as they are in negative equity and they cannot meet a let to buy mortgage condition of additional interest rate and extra capital injection
I know what I would do in such a situation.............................and I would have my fingers crossed most of the time!!!!
Antony Richards
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Sign Up8:41 AM, 15th March 2013, About 12 years ago
Terrible advice.
DO NOT LET YOUR HOUSE WITHOUT MORTGAGE COMPANY'S WRITTEN CONSENT.
Simples.
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Sign Up14:26 PM, 17th March 2013, About 12 years ago
Unfortunately it is not that simple.
Do you suggest the person is stuck in the existing house!?
If they are refused consent to they are definitely stuck.
If they are given consent but cannot meet the usual stupid onerous requirements of higher interest rates; breaking possibly their cheaper long term resi mortgage rates, never to be got back again, and additional capital requirements which they could not afford they are stuck.
Whereas if they choose to let out nobody will be any the wiser providing they stay on the electoral roll; pay the mortgage and hope the house doesn't burn down.
Make sure they have LL insurance etc.
Unfortunately the strictly best way is not a lot of use to this person; as indeed has occurred to hundreds of thousands of 'accidental LL'; who like it or NOT have taken my suggested possible course of action.
It isn't correct; but most mortgage companies know this goes on an providing they aren't told and the mortgage is paid they let sleeping dogs lie!!
It is only the moribund property market; lack of mortgage finance and large deposit requirements which is causing this situation; leaving 'accidental LL little alternative than to play fast and loose with their mortgage conditions.
I very much doubt whether these people can afford to rent and leave their resi property empty and pay the mortgage aswell!
What if they had to move to the other end of the country for work and couldn't sell!!
Do you suggest they move and pay rent and then be bankrupted because they could not afford their mortgage on a house they couldn't sell!
It is all very well quoting what one should do; but when that advice will invarably stop the person moving or working the system so they can move without loss; it really is no help at all!!
Mark Alexander - Founder of Property118
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Sign Up14:40 PM, 17th March 2013, About 12 years ago
@Paul Barrett - your latest comment pre-supposes that mortgage lenders will withhold permission to let. I doubt that will happen, especially under the circumstances of this case and also in the other examples that you have cited. If permission to let is withheld then I suspect the Financial Ombudsman Service would uphold a complaint from the borrower.
However, if a borrower asks a lender a different question, e.g. "can I convert my mortgage into a buy to let", that's a very different scenario altogether.
Matthew Dickinson
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Sign Up14:50 PM, 17th March 2013, About 12 years ago
I have written before about the Newark branch of Martin and Co. but the only connection I have with them is through my property. I have suffered at the hands of other agents in Newark and therefore am keen that other people stuck in my position are not stung by the apparently cheaper agents, who then charge large repair bills, or are just dishonest. Martin and Co. have always been very straightforward, and treat the tenants fantastically.
Matthew
Antony Richards
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Sign Up8:51 AM, 18th March 2013, About 12 years ago
Whilst I have sympathy with all the above, those offering advice show the pitfalls of this forum - lack of detailed knowledge.
DO NOT LET WITHOUT MORTGAGEE's WRITTEN CONSENT
Mark Alexander - Founder of Property118
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Sign Up9:21 AM, 18th March 2013, About 12 years ago
@Anthony Richards - It's not clear who your comments are directed at. Do you disagree with my opinions and if so please explain why?
Antony Richards
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Sign Up9:42 AM, 18th March 2013, About 12 years ago
Mark on the assumption you are referring to Antony Richards, most of your opinions are directed at the attitude of the mortgage company which are basic common sense and are in effect opinions. I did already advise you that your worst case scenario was incorrect.
My stance is coming from the legality of letting a house without mortgagee's consent which is why I have put in bold twice not to do it. By the way, it is do as I say not as I do, but when it comes to offering advice one has to offer the correct advice.