Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up12:37 PM, 10th September 2013, About 11 years ago
At National-Lettings we are delighted this has come about. Our fees to tenants are amongst the lowest in the industry. Finally tenants will be able to make an informed choice based on the total costs of letting a property. How disappointing must tenants get when they find the property of their dreams at a rent they can afford, only to realise they can't afford the extortionate fees being charged by the letting agent? What a waste of time and money this was for tenants.
With our revised business model which affords self managing landlords an opportunity to advertise their property(ies) through us on Rightmove for just a fiver and this news on top we are feeling rather confident and smug right now.
Check out our Free Guide to Finding Perfect Tenants via the link below. In case you haven't already guessed, I am Mark Alexander's brother 🙂
NFOPP Press Office
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Sign Up13:35 PM, 10th September 2013, About 11 years ago
Reacting to the Committee for Advertising Practice (CAP) announcement on the deadline for letting agent fees transparency, Ian Potter, Managing Director, ARLA, said:
“ARLA has, for a long time, said that all letting agents should be clear and upfront about the fees they charge, and the services associated with those fees. We’ve worked closely with CAP and the ASA on the development of these guidelines, so today’s announcement of the deadline and associated requirements will not come as a surprise to our members.
“As the private rental sector continues to grow, transparency around fees is vital to ensuring the letting industry is trusted by landlords and tenants alike. For this reason, transparency is part of our code of conduct and any member that doesn’t adhere faces investigation by either the relevant Ombudsman or face disciplinary action by ARLA.”
Ed Atkinson
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Sign Up17:52 PM, 10th September 2013, About 11 years ago
BRILLIANT NEWS!!
Let's have our properties stand out by showng no extra fees
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Sign Up18:10 PM, 10th September 2013, About 11 years ago
Reply to the comment left by "Ed Atkinson" at "10/09/2013 - 17:52":
Ed, you will be pleased to hear that National-Lettings also have an option for landlords just like you. We charge just £5 for Rightmove Advertising and give you the option to pay the formal referencing costs on behalf of your tenant or a £100 additional fee if you don't want us to do the referencing but only if we source a tenant which you choose to let to.
It will be very interesting for us to see how the dynamics of our business develop post November 1st 2013. Will bad tenants target landlords who don't charge fees on the basis that they are less likely to get caught out by the referencing? Will landlords come to realise this and go for the model whereby they only pay a fiver to us for advertising and the tenants pay for referencing? Or will landlords who previously used agents charging higher fees be more likely to migrate to one of the National-Lettings business models? Either way we are delighted 🙂
Check out our Free guide to finding perfect tenants liked below.
.
DC
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Sign Up19:33 PM, 10th September 2013, About 11 years ago
Reply to the comment left by "Adam Alexander" at "10/09/2013 - 12:37":
Great news and have a pat on the back Adam. I really wish there were far more agents out there taking your lead.
This will certainly sort out those agents that are part of the rip-off Britain culture. They think they are the big boys and girls that can charge what they want but this much awaited ruling should bring them back down to earth.
I am aware locally that some agents have tinkered with their fees in readiness for the implementation of the ruling but from what I have heard it will be woefully too little to satisfy the needs of cost conscious tenants. So they will just have to think again because the hard facts are that tenants will not pay £300 of fees to agent A when they can pay £150 to agent B for the same property. I’m afraid this will prove to be the failing of some of those agents that boast 1000’s of properties on their books that are serviced by ‘fresh out of school staff’ and offer expensive and a well below par service to tenants and landlords in return. (On this point I don’t mean to put down the young employees working within the lettings industry, however the poor standards they are set don’t help them and only serve to cause a continuous turnover of similar staff due to the horrendous situation a lot of them find themselves in.)
My only criticism is that this ruling has only gone part of the way to capping charges by the rogue agents. By not regulating agents charges to the landlords that they serve we are only seeing half of the picture. Agent A, who is milking the tenant, is often also taking his landlord for a ride and because this ruling only requires initial tenant fees to be publicised it may be that the landlord will end up paying more for his share of what are in some cases already extortionate fees.
I hope that those landlords paying unnecessary fees will also stand up to the bullyboy agents and tell them that enough is enough.
Also, why is it that those agents that have a second or third bite of the cherry by charging totally unnecessary fees during tenancies, such as when AST’s roll over in SPT’s and at the end of tenancies too are allowed to get away with this? Why aren’t these fees to be publicised as well?
However, this ruling is a start to sorting the chaff from the wheat, so to all those agents out there that have been riding the gravy train, your time is up and you know who you are!
Industry Observer
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Sign Up8:47 AM, 11th September 2013, About 11 years ago
@DC
What makes you think a Landlord won't be next to complain, a la Foxtons and hidden charges. In reality post Foxtons it should be very hard for agents to rip off Landlords (as opposed to tenants) unless they are publishing and highlighting all fees before the relationship starts and are very transparent on them.
If they are not easy process for the Landlord to seek a refund. Just threaten Foxtons case and above all referral to the OFT. Having been there any agent who fights a battle with the oFT is certifiable - as Foxtons found out to their considerable cost.
Sharon Betton
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Sign Up11:26 AM, 11th September 2013, About 11 years ago
Since reading a newspaper comment some years ago, made by Shelter and supported by CAB, I have been waiting for some changes. I am just glad these seem fairly innocuous, though probably for those agents who seem dependent on extortionate administration fees and renewal fees, innocuous may not be the word they use! My advice when providing training to landlords is - if you charge an administration fee, make sure it is defendable. Be very clear what it covers and how you have reached this figure. Of course, they will now have to advertise with this fee publicised up front, but that should not be an issue for landlords, used to discussing this matter in initial telephone conversations.
Ray Davison
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Sign Up9:15 AM, 16th September 2013, About 11 years ago
Reply to the comment left by "Adam Alexander" at "10/09/2013 - 18:10":
Hi Adam,
My thoughts on your model.
It seems what you are doing (Or offering as an alternative) is passing the costs of referencing (Of a possible rogue or abortive tenant) onto the Landlord. It is not unusual to go through a number of applications prior to finding someone with an acceptable credit history or reference or you may wish to assess a number of applicants to choose the best. This would be very costly to the Landlord using your model. Also your proposition that you should be paid for not doing something (Referencing) I find wholly unsatisfactory. You also need to be transparent and charge what you need to in order to provide the advertising service not hide the costs of this by charging elsewhere.
Just my thoughts - the cost should be apportioned to where it arises.
DC
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Sign Up11:29 AM, 16th September 2013, About 11 years ago
Reply to the comment left by "Ray Davison" at "16/09/2013 - 09:15":
Ray, I read Adam's model and understood it a little differently than you, for instance the point is made:
"Most landlords in England and Wales prefer option 2) i.e. for their tenants to pay for formal referencing. This keeps your costs and risks down to the absolute minimum. However, you are perfectly entitled to pay our formal referencing charges if you prefer to do that."
Isn't this the normal procedure, i.e. the tenant pays a fee that covers referencing?
I think the £5 Rightmove fee and £100 finders fee or £89 referencing fee are reasonable.
Personally, I prefer the way my agent charges no fee to the Landlord and only charges extremely good value and very transparent fees to the tenant.
Either example is fair, but it's the agents that charge ridiculously expensive fees to both tenants and landlords alike that need looking into and hopefully that's what this ruling will address.
Ray Davison
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Sign Up11:47 AM, 16th September 2013, About 11 years ago
Reply to the comment left by "DC " at "16/09/2013 - 11:29":
Hi DC, Adam in his post says "a £100 additional fee if you don’t want us to do the referencing" so I cannot just advertise with him. I need to agree to pay him £100 for the ability to carry out my own referencing or allow him to reference the tenants. The advertising element is therefore a misnomer as I cannot receive prospects details without paying again. Thats why I say Adam should just be upfront and charge what he needs to advertise a property and then pass on the leads.
At the end of the day it is only my opinion and the model may suit a few Landlords but I do not think it gives the transparency that Adam suggests.