Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Alison Walker
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Sign Up17:01 PM, 11th August 2016, About 8 years ago
Reply to the comment left by "Mandy Thomson" at "11/08/2016 - 13:29":
I had a similar situation where my agents wanted to collect 6 months rent in advance from one of two sharers as their Guarantor was not likely to return the paperwork before the tenancy commenced. I wanted to clarify whether this would constitute an additional deposit and therefore contacted MyDeposits for their view. I also contacted a company who run training courses for us Landlords and the following is a transcript of the 3 emails that were sent/received (in my case the TA stipulated rent to be paid monthly) :-
A (To MyDeposits) - I recently attended a training course which touched on deposit protection and during the conversations I was advised that rent taken in advance but not mentioned as such in the tenancy agreement should be protected as if it is a deposit. I went on your site to protect this money but am unable to complete the form as the questions do not relate to this scenario. I called your help line and spoke to Joe but I wish to seek further confirmation that this is not viewed as a deposit by MyDeposits and therefore I do not need to protect it.
B (MyDeposits reply) - We would like to advise you that if it has been clarified that monies will be taken in advance towards rental payment - this is not classified as a deposit.
A deposit is taken towards any damages, outstanding rent or dilapidations which can be deducted at the end of the tenancy if the landlord/agent finds that any damage has been caused to the property or if there are any payments outstanding towards rent.
C (Response from Training Co) - I would advise you to be very careful about seeking advice on the meaning of the legislation from the schemes. The emails seeks to define a deposit, when the only definition that matters is the one in the legislation.
You will notice that the issues mentioned are all issues “arising under the contract” and they have no mention of issues “arising in connection with the contract” when the law clearly includes both.
You need do not more than to study the wording of the Johnson v Old judgement to see there is a clear indication that rent collected in advance of the date it is contractually due would be considered a deposit. The full transcript of the judgement can be found here. http://www.bailii.org/ew/cases/EWCA/Civ/2013/415.html
Para 34 of that judgement says: I turn, therefore, to the second ground of appeal: that the judge was wrong to conclude that the payment of six months' rent at the beginning of the tenancy was not a payment of five months' rent as "security". It is, I think, common ground that, if part of the payment made on 29 April 2010 was a payment as security for the future payment of five months' rent not then due, then and to that extent, the payment was a "tenancy deposit" within the meaning of section 212(8) of the Housing Act 2004.
Note how it says that if the money was not then due (this agreement did state all 6 months was due up front) then the payment (of “rent”) would have been a deposit.
Our letting agent paid the 6 months rent to us at the commencement of the TA and to avoid any possible issues in the future we raised an Addendum to correct the rent due clause to reflect that 6 months rent had been paid in advance by one of the tenants.
Mandy Thomson
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Sign Up17:07 PM, 11th August 2016, About 8 years ago
Reply to the comment left by "Alison Walker" at "11/08/2016 - 17:01":
The original judgment in Johnson V Old did find that advance rent is a deposit, however, it went to appeal and that was overturned.
Alison Walker
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Sign Up17:45 PM, 11th August 2016, About 8 years ago
Reply to the comment left by "Mandy Thomson" at "11/08/2016 - 17:07":
It shows you how confusing it all is if the experts can't agree. I was given the above advice after the appeal verdict!
Mandy Thomson
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Sign Up17:59 PM, 11th August 2016, About 8 years ago
Reply to the comment left by "Alison Walker" at "11/08/2016 - 17:45":
I agree, and after being involved in a legal hearing and associating with solicitors and barristers, it seems to me that the matter of agreement is based on how much judges agree or not with landlords or tenants and skew their findings accordingly... (e.g. Superstrike V Rodrigues...)
Kate Mellor
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Sign Up21:39 PM, 11th August 2016, About 8 years ago
Hopefully after an appeal decision we can have some level of clarity on this?
Quoting the summing up of Johnson v Old appeal outcome by TDS 'A deposit is money held as security against a tenant’s obligations in connection with the tenancy and at the appeal the rent paid in advance was viewed as just that – rent. Paying the rent in advance was meeting an obligation of the tenancy in itself, and was not the payment of a security against it. It was clear to both parties from the outset that there was no intention for that money to be returned to the tenant, so it could not be viewed as a refundable deposit.'
Unusually common sense seems to have won out in the end (phew).
Romain Garcin
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Sign Up21:49 PM, 11th August 2016, About 8 years ago
It should be noted that, as pointed out, the ruling in Johnson v. Old relies on the specific wording of the tenancy agreement in the case, which stated when the rent was due.
It does not say that any and all 'rent in advance' is not a deposit.
The H
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Sign Up23:50 PM, 11th August 2016, About 8 years ago
Reply to the comment left by "Raj Kirpalani" at "11/08/2016 - 15:10":
Not in the slightest Raj. My student lets are tenant find and rent collect, but I am local to the properties.
If a letting agent withheld upfront rent from me, I would require them to provide Directors personal guarantees and credit referencing at their cost. They would also be billed my hourly rate for the time taken completing these.
I use a corporate letting agent to find tenants, sort out contracts and collect the rent. They are very good and if rents are paid up upfront, don't charge me for the rent collect, as well as forwarding the whole amount to me.
Have a conversation with them and request written confirmation of their reasons for withholding the advance rent. I will add that I am a mortgage adviser working for a different national estate agent to the letting agent I use, but ultimately,it should make no difference as you are paying the letting agent to work for you.
Simon Lever - Chartered Accountant helping clients get the best returns from their properties
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Sign Up11:02 AM, 4th September 2016, About 8 years ago
There appear to be two issues as to who holds the monies.
The agent is saying they should hold the money in case the landlord has the property reposessed.
The landlord is saying he should hold the money in case the agent goes bust or absconds.
Easy to understand from both points of view.
The solution is, what I as an accountant and all solicitors do, to put the money in a client account which is separate to the main money of the agent. This would ring fence the money and protect both sides as the money is not the agents and the banks confirm that they recognise that it does not belong to the agent.
I have long thought that all agents should recevie monies into such an account and only transfer to their general bank account those deductions from the rent as shown on their statements. The net rents would then be transferred to the landlord from this ring fenced account. This way all rents due to landlords would be protected.
I have always wondered why the landlord professional bodies do not have rules to make their members follow this proceedure. (At least as far as I am aware they don't - I am happy to be put right if I am wrong). It protects landlords from agents who use their rents to pay other expenses and end up unable to send over the full rent due (after deductions) as and when due. It also protects landords from agents who cease to trade and do not have enough money to pay the landlords the rent that is due to them.
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Sign Up2:37 AM, 24th July 2017, About 8 years ago
Reply to the comment left by "Raj Kirpalani" at "11/08/2016 - 11:40":
My concern is what happens if YOU the landlord go bust. Your wondering about the agent, but the agent is also wondering about you. By keeping the funds they are playing a happy medium. Best idea is to check the company accounts of your agency to make sure they are on sound financial standing.
Graham Bowcock
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Sign Up9:04 AM, 24th July 2017, About 8 years ago
If the tenant is paying rent up front other than on the usual monthly basis then surely the tenancy agreement should say so. This avoids any confusion between the parties as what has been paid and what it was for. It seems a bit sloppy for an agent to write a tenancy without setting out this fundamental term correctly.
Secondly, the agent and landlord should, ideally, have agreed beforehand what was to happen to the money. Both parties arguments are valid but I would contend, as an agent, that it is the landlord's money and he should receive it.
The only time we hold funds is when we are preparing for repairs (e.g. new windows, roofs, etc.) where the monthly rent would not cover it.
There has been comment about use of a clients' account for the agent to hold the money. This is essential and I would hope that any landlord would check at the outset of using an agent that their money is held in a protected account.
Graham