Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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__utma, __utmb, __utmc, __utmt, __utmz |
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Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
sarah hill
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Sign Up14:00 PM, 14th May 2015, About 10 years ago
Gary, Jaycee. Good points. I had never thought about why and how landlords fell into the definition, but will look into that.
This morning, a similar letter from Taylors (our local Countrywide, same stable as Abbotts) fell onto my doormat with similar "advice".
No doubt, I should be more aware of Legionella as an issue and will address that. However, tone of letter from agent IMHO definitely scare mongering and I suspect another nice little earner for them (I have other issues with them switching energy suppliers without consent and using incompetent tradesmen too).
From what I can see from RLA and HSE, risk assessment must be by a competent person (and extent of assessment will depend upon nature of the property and risk). For my one and two bed properties with relatively new boilers that I have regularly serviced I don't think this is going to be too onerous (once I've ploughed through the fine print of the guidance). RLA guidance says that if you've a reasonable level of knowledge about practicalities involved, then you should be able to do this yourself.
Where the letter from agents is wrong in my opinion is to suggest that landlords must as a matter of law have an assessment carried out by a third party.
Great information in these posts, confirms what I was suspecting.
Karen Peel
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Sign Up15:43 PM, 14th May 2015, About 10 years ago
This topic was I believe recently covered in either an ARMA or similar conference for managing agents and commercial landlords.
My sceptical view is that it is just another money making ploy.
If you google search Legionella and Water Testing and include your post code you will find a local company who should do this for you for around £20.00.
David Sanderson
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Sign Up18:09 PM, 14th May 2015, About 10 years ago
in reply to Sarah Hill,
a great précis of who is competent. For a low risk system / property a competent person is anyone who can follow the HSE guidance.
in reply to Karen Peel,
indeed testing can be a money making scam. If you pay to test for legionella you will find it. Some of these bacterium are not even harmful to health. The ones that are, are only harmful to those with under lying health problems, elderly or neo-nates - usually these people are in a clinical environment (hospitals, care homes).
Risk Assess - Decide Action - Record
maggie hurst
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Sign Up17:04 PM, 21st May 2015, About 10 years ago
Having brought up this topic in April, and not being in a position to carry out any of the helpful suggestion mentioned in all the correspondence.., we agreed that our agents should call upon the services of ' an expert' to complete the Risk assessment in our very small BTL house in Notts.
Unsurprisingly we qualified as Low Risk. And the only recommendation was " We have asked the tenant to clean the shower head".
We haven't yet received the Invoice.
maggie Hurst
Anna Deee
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Sign Up20:54 PM, 29th October 2015, About 9 years ago
I have also received a letter from our lettings company requesting £120 for this Risk Assessment. They have given us the option of;
"...you of course, are free to appoint any qualified Risk Assessor you choose to undertake the Assessment,..."
As far as I understand someone is 'qualified' for this assessment if they are 'competent' which means it's a bit woolly, however, I have submitted the link below to a risk assessment form that may be of use. Comments are welcome.
http://www.privatehousinginformation.co.uk/site/files/2318-legionnaires-disease-risk-assessment-guidelines.pdf
I hope this may be of help to some of you.
safetylady silver
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Sign Up10:20 AM, 30th October 2015, About 9 years ago
If you are self-employed or running your property business through a company (making you an employer) the legionella rules apply - you are a 'dutyholder'. In fact ALL h&s rules then apply.
If you are neither, (see HMRC NIM238000) then you are likely not in business, as such, and therefore NOT subject to health & safety AT WORK legislation, which is the basis of this 'requirement'.
http://www.hmrc.gov.uk/manuals/nimmanual/nim23800.htm
This is fundamentally at the root of this situation. The HSE guidance does include the terms 'landlord' and 'domestic properties' but this still does not mean ALL landlords, as social landlords (councils, housing associations etc) are domestic property landlords. They are also very definitely employers.
The HSE guidance is disingenuous, some of it is lifted straight from the gas safety pages - but gas safety regulations extend the usual dutyholders to include ANYONE, not just at work.
I have registered a complaint with HSE, and they have now added a chunk of extra text onto the response to an earlier Mythbuster question (Myth case 357), which is wrong anyway, as the answer from the time should stand and a new case dealt with separately.
Anyway, this again adds in the text from gas safety and then throws in an oblique reference to s3 of the HSWA conjoined with the term 'duty of care' (a civil law term). Again - irrelevant if you are not in business (s/e or an employer). This is BS.
It is true that ALL landlords do have legal responsibilities to provide a safe property; but not necessarily under H&S AT WORK legislation. If you are not defined as 'at work' 'in business' etc - HMRC say you are a passive investor - then the legal requirement is ONLY from the Housing law, (and a civil duty of care). This is enforced via local councils, and has different sanctions. It is nothing to do with the HSE.
The HSE have also said in their 'guidance' (which is not law) that there may be no real risk (likely in a standard house) and that they will not be proactively inspecting / checking anyway. Put those two together, that means nothing will happen, unless something happens! And the legionella risk - in a domestic property - is so low as to be less than what HSE usually determine 'a risk'.
This is a right muddle, and I am vexed with the HSE, who are now trying to say that s53 of the HSWA (which is a long and complicated list of definitions) places any and every landlord as if 'in business' ie. self-employed (or should be). This is at odds with the HMRC view.
This needs challenge - even the House of Commons Briefing Paper has related only the flawed 'guidance'. You only have duties under HSW legislation if you are a dutyholder. With the exception of gas safety, all relevant regulations state dutyholders as 'employers, self-employed, or in control of premises used for work activities'.
See page 7 of the L8 ACOP if you want to get technical. Under 'health & safety law'. Then see para 22 of the actual ACOP (still guidance, but scopes the application of L8). Ask your letting agent how this applies to you and your lettings. You need not read any further - if yo are not in the categories of dutyholder, that's it.
BUT yes, Housing legislation DOES apply, and legionella gets a tiny mention there. Worth going to look, there is NO LINK to this from the HSE pages, or, strangely, even from the gov. site 'a guide to renting'.
https://www.gov.uk/private-renting/your-landlords-safety-responsibilities
https://www.gov.uk/government/publications/housing-health-and-safety-rating-system-guidance-for-landlords-and-property-related-professionals Note that HMOs are a slightly higher hazard.
The RLA risk assessment is still too complicated for most, but if it makes you feel better and you are browbeaten, spend no more than a tenner and 10 minutes to get rid of this. You can do it - don't hire someone else. The HSE guide does agree on that. DO NOT spend more, unless you are in a different category and are actually a legal dutyholder under HSWA. Even then £120 is steep.
I am trying to source a lawyer who can review this (for free!!!) but until that happens, I am still waiting for HSE to reply properly to my complaint.
It's all about your employment / business status.
Sorry - bit of a rant and not much time to do a precis which will make sense.
David Garland
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Sign Up18:15 PM, 30th October 2015, About 9 years ago
As a legionella consultant since 1979 I welcomed the House of Commons clarification with regard to legionella prevention in rented properties. A simple risk assessment is required, but the property can be regarded as very low risk if it has a combination boiler, with no hot or cold water storage. If this is the case then an Exclusion Certificate can be produced which will remain valid as long as the water services remain the same. However, any deadlegs in the pipework need to be removed and the tenants need to be made aware that the hot water should be set to be at 60C and any showers need to be descaled regularly. If there is a time lapse between tenants then the water services should be disinfected before the new tenants move in. If there is any hot or cold water storage in the property then a full blown risk assessment is required and these are usually valid for two years. More information can be found on our website http://www.aquaairhygiene.co.uk
Jireh Homes
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Sign Up22:14 PM, 30th October 2015, About 9 years ago
Thanks to SafetyLady Silver for the link to HRRS. Extract from Section 18 below.
18 WATER SUPPLY
This is limited to the supply after delivery to the dwelling and concerned with water for drinking/cooking/washing/cleaning/sanitation.
Health effects
Main problems in the UK result from contamination of water:
• Gastro-intestinal illness associated with drinking water – (campylobacter/cryptosporidium);
• Respiratory infection – typically caused by legionella and commonest result of infection is an acute pneumonia (Legionnaires Disease) with 10 – 15 per cent of cases proving fatal.
Appendix III
43
Preventive measures that can affect likelihood and harm outcomes:
• Water pipework and storage facilities provided and maintained according to requirements of BS 6700;
• Plumbing systems to meet requirements of Water Supply Regulations 1999;
• Stored private drinking water supplies regularly sampled and analysed;
• Tanks covered to prevent ingress of contamination (i.e. birds/insects etc.);
• Appropriate materials used for pipework/storage tanks/fittings; and
• Proper maintenance of water filters and softening systems.
HAZARD ASSESSMENT
• Visual examination of the installations and fittings within the dwelling for supply of water, then checking the water visually and for odours;
• Quality;
• In HMOs checks to be made on temperature of water in pipes/cold water cisterns, hot water vessels/tap discharge; water sampling as appropriate.
*************
Having carried out LRA on domestic rented properties a fair number fail to meet these requirements, but is only by carrying out a risk assessment (and documenting in a report) could others be confirmed Low Risk.
Incidentally there is no basis for having to carry out a risk assessment very 2 years, only that it is reviewed periodically (check list against original assessment). So for many properties this is a one off cost, although prudent to repeat every 5/10 years depending on the system and condition (unless other changes as defined in the L8 ACoP.
safetylady silver
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Sign Up9:35 AM, 31st October 2015, About 9 years ago
Anyone reading the Hazard Rating System will see it is very simple and does not require (or even mention) the landlord having a risk assessment (or exemption certificate - eh???).
If you are NOT 'in business' ie NOT a dutyholder under H&S legislation, L8 (and all that risk assessment stuff) irrelevant, despite what people are saying.
If you ARE a company or self-employed, working in your property business, fair dos - you ARE a dutyholder under H&S law All of them by the way, not just for legionella).
I am not - I spend about 50 hours a year on my property management. It is not a business. I don't have any H&S duties. It's a legal distinction which is being fudged by the HSE.
You do however, have to be able to pass scrutiny under the HSSRS, kindly set out in full by Jireh above.
But that is much simpler. And proportional.
Decide which category you are first.
David Garland
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Sign Up9:47 AM, 31st October 2015, About 9 years ago
Reply to the comment left by "Jireh Homes" at "30/10/2015 - 22:14":
BS6700:2006 was replaced by BS8558:2011. All cold water storage tanks for whatever use must comply with The Water Supply (Water Fittings) Regulations 1999. All cold water storage tanks, however small, need to be inspected every year to comply with the guidance given in HSG274 Part 2, 2014. Also temperatures need to be checked at the tap outlets and the hot water cylinders also need attention. So there is an ongoing requirement for all systems, however small if there are cold water storage tanks or hot water cylinders installed in a rented property.