Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jireh Homes
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Sign Up12:25 PM, 24th April 2015, About 10 years ago
Martin & Co as Letting Agents are correct and at £60 (whether including or excluding VAT) is a very good price. In our area in Scotland, been quoted £160 +VAT.
Acknowledge comment sketch not necessary and could simply refer to closest representation Fig No in HSG 274 Part 2, however my sketch is a fairly basic hand drawn line diagram as adds a "pictorial" representation of the HW & CW system.
Allan
Jaycee
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Sign Up21:32 PM, 3rd May 2015, About 10 years ago
In all the commentary about landlords and Legionella assessments has no-one thought to query just what locus HSE has in the first place as regards the letting of a house or flat?
HSE’s remit is to enforce the Health and Safety at Work Act 1974 but, consider: a self-contained house or flat is not a place of work, neither the act of letting a property nor living in it constitutes a work activity and the relationship between landlord and tenant is not that of an employer and employee. So, just where is the connection?
There are three relevant considerations-
(a) HSE’s Code of Practice L8 'The Control of Legionella Bacteria in Water Systems', as read with the statement in its website FAQ under the section headed 'As A Landlord What Are My Duties', is directed at "Organisations, or self-employed individuals, who provide residential accommodation or who are responsible for the water system(s) in their premises... ";
(b) paragraph 2 of the Code applies it to "employers and those with responsibilities for the control of premises, eg landlords"; and
(c) paragraphs 15 and 28 provide that duties as regards risk of exposure to legionella are in respect of work activities and employers and that control of premises or systems is in connection with work.
Now, whilst all that makes perfect sense in the context of operating a multi-tenanted / multi-user facility such as a hotel, care home, hostel and, arguably, an HMO, it makes no sense whatsoever in the context of letting a self-contained house or flat, where no employment or work activity is taking place.
I took this up with HSE. Its rationale – notwithstanding that most individual landlords own their rental property as an investment and are typically employed in an unrelated day job or are retired – is that the landlord of a self-contained house or flat is self-employed and therefore falls within the scope of the Act.
However, section 53(1) of the Act provides a definition of ‘self-employed’, which is-
“an individual who works for gain or reward otherwise than under a contract of employment, whether or not he employs others”
That still does not describe a property owner letting a self-contained house or flat. When I challenged HSE it stated-
“For the purposes of the Act, landlords including ‘investor landlords’ are considered to be self-employed because they are receiving a rent which is deemed to be working for gain or reward, and therefore have a duty to their tenants under section 3(2)” [ie, the provision of the Act that applies it to the self-employed].
In other words, HSE 'for the purposes of the Act' “considers” landlords to be self-employed and “deems” them to be “working” just because it wants to, not because the Act, Court judgement, other objective legal opinion or HMRC, says they are (HMRC being the actual determinator of whether or not a person is self-employed; as we know, a typical investor landlord does not have to register as a self-employed person or sole trader, is not required to pay NI contributions on rental income and does not have to submit any accounts other than his standard personal tax return. Hence, he is not self-employed.).
So, what we have is HSE intruding into an activity where it has no locus, with the implicit threat of prosecution and the expense of a defence ensuring that individual practitioners will not be able to challenge it.
That is wrong and is what gives HSE a bad name. If HSE considers that the risk of contracting Legionella from within a house or flat is material (doubtful, Google the statistics) then the proper course of action for it is to put a case to Government that legislation is needed to address the situation in the manner of, for example, the gas safety regulations, not to bluff and bully its target audience.
I am not a lawyer so am happy to be corrected by m’ learned friends in the Property118 readership but, on the face of it, HSE is chancing it.
A final thought, why aren’t landlords associations more sceptical about HSE instead of rolling over whenever it says ‘boo’?
Fed Up Landlord
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Sign Up17:38 PM, 4th May 2015, About 10 years ago
Jaycee you make some very good points there. Like you I do feel this is a sledgehammer to crack a walnut. However the HSE regs are there for us to comply with now domestic hot water systems have fell into the legislation with removal of the 300 litre limit. The HSE guidance says you should risk assess as a "competent person". I personally don't think we should all need to go on training courses to work out a risk assessment which in 99% of cases is going to work out as "no forseeable risk" Like you I agree that the cases of legionella in domestic homes is negligible and it would be interesting to work out the risk in percentage terms; number of cases caused by domestic hot water systems divided by number of households. As in all things property there is money to be made by the HS industry. To justify this it is made more "complex"by adding technical blah such as drawing schematics of systems and water testing when L8 does not definitively stipulate it. I am with you that a risk assessment properly done by a landlord identifying the potential risks and then control measures to minimise them should be sufficient. No doubt the legionella expert community will give me a good strafing and shoot me down in flames but I do think this is a bit of a storm in a header tank.
Jireh Homes
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Sign Up9:34 AM, 5th May 2015, About 10 years ago
Herein lies the problem. As the legislation removed the 300 L storage threshold, (originally written in for a very good reason and the requirements thus drafted with non-domestic properties in mind) we are stuck with a sledge hammer to crack a nut. HSE will never offer an exception so the solution is now the development of a Risk Assessment appropriate to the small domestic properties. The reality is this could be a generic document with space to simply type in the property address and tick box for the very few key risks. Cold water supplied from the mains is always at ground temperature thus <20 degC (although no doubt there will be the very odd exception) and hot water from a boiler pretty much above 50 degC (simply run over hand, no need for a thermometer). That with a few visual checks and job done. Confidence in competency may be the challenge for many, in which case either become educated or engage the service.
Fed Up Landlord
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Sign Up7:49 AM, 6th May 2015, About 10 years ago
Read this:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/363380/LD_annual_report__2013_PHE_2014392.pdf
Cases of legionella 4.9 per million population. It does not state what proportion of these are in residential rental property. One third are caught abroad and highest risk profile is over 50 with an underlying health issue such as heart disease.
So how can HSE and letting agents justify a draconian assessment regime with a very low rate if risk and no evidence of contraction in residential rental properties.
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Sign Up21:47 PM, 7th May 2015, About 10 years ago
Reply to the comment left by "Jireh Homes" at "23/04/2015 - 09:36":
HI Alan, any chance you could pop your risk assessment form up?!! thanks 😉
Mark Alexander
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Sign Up8:48 AM, 8th May 2015, About 10 years ago
If Alan would like to email the form to me, I will be happy to load it into our system and create a link to it.
.
Jireh Homes
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Sign Up16:23 PM, 9th May 2015, About 10 years ago
My template form not yet developed to a standard suitable for public sharing. However should others have a more professional looking document please email to Mark.
safetylady silver
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Sign Up18:26 PM, 13th May 2015, About 10 years ago
Reply to the comment left by "Jaycee " at "03/05/2015 - 21:32":
Absolutely Jaycee.
Putting some of the more complex points about legionella and risk assessments to one side, if you are not registered with HMRC as self-employed, you ARE NOT self-employed! It is a proper legal status, and the HSE would have a hard time trying to re-classify someone NOT self-employed (ie. retired, otherwise employed with another job, etc.).
HMRC provide a special form for declaration of rental as a 'side income' for tax purposes, without you being self-employed or assumed that this income is your 'business'. So for smaller landlords, comfortable in their own status, don't worry about this 'requirement'. Which not a regulation as such - L8 is an ACOP backed up by the COSHH regulations.
Not sure if you managed to speak to an actual HSE inspector (rare!) or were given the standard answer by the HSE call centre operatives. The standard answer tends to be 'yes you have to . . . ' as that is the easiest answer for them, not necessarily the most accurate or useful for you.
Summary:
The risk of legionella is very low.
The risk of legionella in a house (domestic) water system is very very low.
The capacity of the HSE to actively enforce in low risk sectors is severely constrained.
The interest in prioritising small landlords (s/e or not) is low.
The application of work legislation to a domestic setting makes for a potential legal battle in any case.
The understanding of either the problem, or the legal situation, is also unfortunately low, meaning that agents will be adamant that 'every landlord has to . . . ' That may be the bigger hurdle - having to 'provide risk assessment evidence' just for the agents to tick a box.
Karen Peel
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Sign Up18:52 PM, 13th May 2015, About 10 years ago
If you own in a block of flats then it is the block management companies responsibility to do regular water checks and this should show in the annual accounts. They should also provide a copy of the certificate if asked.