Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up11:09 AM, 17th April 2015, About 10 years ago
From the Health and Safety Executive website:
HSE is only able to provide generic information on health and safety issues and cannot give specific advice on individual cases as the circumstances of each individual situation will be different. Ultimately only the courts can give an authoritative interpretation of the law when considering the application of the Health and Safety at Work Regulations (HSWA) and the Management of Health and Safety at Work Regulations (MHSWR).
This contains practical guidance on how to manage and control the risks in your system. Following the guidance is not compulsory and you are free to take other action, but if you do follow the guidance you will normally be doing enough to comply with the law.
Landlords Duties
Organisations, or self-employed individuals, who provide residential accommodation or who are responsible for the water system(s) in their premises, are responsible for ensuring that the risk of exposure to legionella in those premises is properly assessed and controlled. All water systems require an assessment of the risk which they can carry out themselves if they are competent, or employ somebody who is.
In most residential settings, a simple assessment may show that the risks are low and no further action may be necessary. (An example of a typical lower risk situation may be found in a small building (eg housing unit) with small domestic-type water systems, where daily water usage is inevitable and sufficient to turn over the entire system; where cold water is directly from a wholesome mains supply (no stored water tanks); where hot water is fed from instantaneous heaters or low volume water heaters (supplying outlets at 50 °C); and where the only outlets are toilets and wash hand basins). If the assessment shows the risks are low and are being properly managed, no further action is needed but it is important to review the assessment regularly in case anything changes in the system.
Simple control measures can help control the risk of exposure to legionella such as:
flushing out the system prior to letting the property
avoiding debris getting into the system (eg ensure the cold water tanks, where fitted, have a tight fitting lid)
setting control parameters (eg setting the temperature of the calorifier to ensure water is stored at 60°C)
make sure any redundant pipework identified is removed.
Tenants should be advised of any control measures put in place that should be maintained eg not to adjust the temperature setting of the calorifier, to regularly clean showerheads and to inform the landlord if the hot water is not heating properly or there are any other problems with the system so that appropriate action can be taken. If there are difficulties gaining access to occupied housing units, appropriate checks can be made by carrying out inspections of the water system, for example, when undertaking mandatory visits such as gas safety checks or routine maintenance visits.
Where showers are installed, these have the means of creating and dispersing water droplets which may be inhaled causing a foreseeable risk of exposure to legionella. However, if used regularly (as in the majority of most domestic settings) the risks are reduced but in any case, tenants should be advised to regularly clean and disinfect showerheads. Instantaneous electric showers pose less of a risk as they are generally coldwater-fed and heat only small volumes of water during operation.
It is important that water is not allowed to stagnate within the water system and so there should be careful management of dwellings that are vacant for extended periods (eg student accommodation left empty over the summer vacation). As a general principle, outlets on hot and cold water systems should be used at least once a week to maintain a degree of water flow and minimise the chances if stagnation. To manage the risks during non-occupancy, consideration should be given to implementing a suitable flushing regime or other measures such as draining the system if it is to remain vacant for long periods.
Clara Sugs
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Sign Up11:38 AM, 17th April 2015, About 10 years ago
I recieved something similar recently, more advice can be found here > http://www.hse.gov.uk/legionnaires/what-you-must-do.htm
Out of interest which estate agent was it, wonder if it was the same one as me?
David Sanderson
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Sign Up12:33 PM, 17th April 2015, About 10 years ago
Hi,
All very good advice.
The 6 page HSE leaflet is handy.
http://www.hse.gov.uk/pubns/iacl27.pdf
I can advise (as an appointed Responsible Person for Legionnaires' Disease) that a landlord has responsibilty to firstly risk assess the potential, then control it if unacceptable, record their actions and advise tenants.
Most properties / equipment can be simply managed by the landlord, with no need for regular checks or testing - provided you follow the HSE guidance and record your actions.
WHAT? High risk equipment such as shower heads, spray taps, spa pools
WHEN? Property is left vacant especially in the summer months
WHO? Neo-nates, elderly & those with underlying health conditions?
Four simple measures if the risk levels are unacceptable:
1. If possible - introduce chlorine into the hot water tank / system.
2. Keep hot water at point of delivery > 50 deg C
3. Long term vacant - safely purge system e.g. put poly bag over shower head with hole in it to prevent producing a fine spray.
4. Advise tenants and record the fact.
Fed Up Landlord
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Sign Up7:05 AM, 18th April 2015, About 10 years ago
ACOP L8 has been "law"under the Health and Safety at Work Act 1974 since its inception. It does not mean that Landlords should pay agents for carrying out risk assessments and it sounds like an opportunity to make some money.
As Neil and David have posted, a simple checklist drawn from the requirement and titled as a " risk assessment" will be sufficient. And ask your agent that when they do their 3 monthly checks do they:
1. Check Smoke Alarms;
2. Carry out a visual check of sockets and switches for overload and scorching;
3. Ask tenant if any issues with gss appliances;
4. Check hot water temperature in any standing water tank ( turn on tap) if below 60 degrees( run into a glass and stick thermometer in it after running for two mins) advise tenant to heat cylinder to over 60 degrees for at least an hour once per day to kill any legionella organisms. In standing cold water tanks check temperature. If above 20 degrees ensure that system is checked to ensure that hot cylinder is not constantly overflowing and venting into cold tank and raising cold water temperature. A cold water tank temperature can be confirmed by sticking thermometer into centre of cold water tank for two minutes.
Once done record on inspection sheet and get tenant to sign.If they are so concerned about ACOP L8 then they should be doing this routinely.. Keep a copy. It is also good practice to do this prior to a tenancy commencing.
Industry Observer
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Sign Up10:11 AM, 18th April 2015, About 10 years ago
A subject I actually know a lot about having attended a WMS course, been City and Guilds accredited, and written a half day training course on it. And having consulted others within the risk assessment industry.
Take this very seriously - it is another nuisance, doesn't feel anything like gas safety, or fire risk assessment, but is just as important i.e. will cause you just as much grief if the H&SE come into your life.
ALL residential property MUST be risk assessed by a COMPETENT person. The check on a fairly simple system extremely low risk system such as a combi boiler (no cold water tank) should take less than 30 minutes. In other cases and depending on whether you need the agility of a mountain goat to get at the tank it could easily take 45 minutes plus. So it is probably well worthwhile getting an external legionella risk assessor (just Google and with your location) for about £100. After all the Landlord spends £75 or so every year on gas safety.
It is every two years unless something changes on the system itself or its usage pattern.
You can do the assessments yourself, or get an external assessor. Agents need to remember they are the Dutyholder for their own premises, and if the manager is the Responsible Person then he is responsible if he sends staff to an assessment - and they fall through the ceiling.
Google Legionella Risk Assessment in utube there is a good if basic 30 minute video that gives you a good taste.
If you have nothing better to do download the ACoP L8 and HSG 274, print and read this week-end. Then you will see how compulsory this is and that it is not for the faint hearted!!!
But they must be done - so the real question for agents is what if the Landlord refuses to pay for a risk assessment?
Paul Baker
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Sign Up20:21 PM, 21st April 2015, About 10 years ago
Thanks everyone for your comments.
Clara, the Agents are Abbotts Countrywide. They are asking for £120 to carry out the inspection.
Personally, I don't see any need to have this done by a professional but I will keep this under review after taking onboard Industry Observer's comment.
Industry Observer
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Sign Up21:24 PM, 21st April 2015, About 10 years ago
Paul
You can by all means do the risk assessment yourself but it needs to e a "competent" report.
£120 if it includes the VAT is about average of the pricing I am hearing
Jireh Homes
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Sign Up9:36 AM, 23rd April 2015, About 10 years ago
I developed my own Risk Assessment Form and carry out the checks on my few properties. As a Chartered Engineer consider myself competent and have read all the HSE and Industry guides. SAL and RLA have good guidance documents and SAL also has a suggested template Risk Assessment.. Biggest effort was devising a suitable template and then in preparing a sketch as each property has a different water system, but now does not take too long to assess and write up. So if one can justify competence and have a number of properties then go for it. Otherwise engage a "specialist". Allan
maggie hurst
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Sign Up9:31 AM, 24th April 2015, About 10 years ago
Reply to the comment left by "Paul Baker" at "21/04/2015 - 20:21":
Our agent (Martin and co ) have just informed us we need to have an inspection carried out. They have quoted £60. Small house though. Not being in a position to do it ourselves, we shall presumably need to authorize this as it seems it has now become yet another legal requirement. It would never occur to do one in our own home.
maggie hurst
Industry Observer
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Sign Up9:57 AM, 24th April 2015, About 10 years ago
Allan
You don't actually need to do a schematic drawing on very simple, basic assessments because what is required only needs to be "proportionate"
Maggie
£60 is very cheap especially if it includes VAT. Your biggest problem as a manager with control of the property is what happens if the landlord refuses to pay for the assessment to be carried out.