Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Laura Delow
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Sign Up12:36 PM, 30th September 2015, About 9 years ago
As previously posted on the Property118 website, there are misunderstandings of what the law requires of landlords.
The Health and Safety Executive have issued a statement regarding misunderstandings and misrepresentation of the law surrounding legionnaires disease in rented properties.
Consultants and letting agents are i) using the revised L8 ACOP to infer there is new legislation regarding landlords responsibilities and ii) misrepresenting what the law requires of landlords of domestic rented properties in relation to assessing and controlling the risks of exposure to Legionella bacteria of their tenants, for financial gain.
Health and Safety law does not require landlords to produce a ‘Legionnaires testing certificate'. Legionella testing is required only in exceptional circumstances and generally not in domestic hot and cold water systems. Such letting agents and consultants are scaremongering landlords, for financial gain, by misinterpreting and exaggerating the legal requirements to manage and control legionella in domestic premises.
Assessing the risk - Practical Tips
Although the high throughput and relatively low volume of water held in smaller domestic systems reduces the likelihood of the bacteria reaching dangerous concentrations, you should still take a look at your entire system to identify potential sources of contamination or exposure.
In most residential properties where smaller domestic water systems are installed and there is regular water usage, a simple assessment should be carried out and where this shows the risks are low no further action is required The risk is even lower where combi-boilers are installed and hot water is instantaneous as there is no water storage but simple control measures will ensure the risks remain low.
If you identify any risks, you must take action to prevent or control them. This however may be as simple as routine planned maintenance.
It should be possible for you to assess the risk yourself, but you can obtain help and advice from a consultant, or other competent person if you consider it necessary. Your plumbing engineer should be competent if they are suitably familiar with the HSE guidance.
When you do the risk assessment, consider the following:
• Could cold water in tanks or pipework be at above 20°C ?
Ensure cold water is stored at a temperature as low as possible, at least below 20°C. Insulating pipework may help.
• Could hot water be stored below 45°C ?
To prevent Legionella growth, hot water needs to be maintained above 55°C. To achieve this, hot water tanks should be set to store the water at above 60°C. Insulating pipework may also help keep water hot until it is used. (beware the risk of scalding however, possibly by placing mixer valves at taps)
• Are there areas where stagnant water occurs (deadlegs), eg pipes to a washing machine that is no longer used?
Ensure water cannot stagnate anywhere in the system, remove redundant pipework or applicances.
• Are there infrequently used outlets, eg showers, taps?
If so, have a system for periodically running the taps/showers in these units.
• Have any rooms or properties been vacant for some time as the water will have been stagnant in the pipes.
Again, have a system for periodically running the taps / showers in unoccupied rooms.
• Is there debris in the system, such as rust, sludge or scale (often a problem in old metal cisterns), that could provide food for growing legionella?
Check periodically and clean out when necessary. Consider modernising old tanks and cisterns etc
• Are any tanks covered to prevent access to mice, birds, insects and general dirt and debris.
All water cisterns should be covered, insulated, clean and free of debris. Covering will go a long way to ensure this.
• Is backflow possible from fittings or appliances into pipework connected to mains or other fittings or appliances?
Particularly consider hoses attached to external taps. Being outside, they are more likely to suffer contamination, which could then be drawn into the property. Ask tenants not to leave hoses attached when not in use.
• Is there a cross-connection between pipes conveying water supplied for tenants direct use with pipes conveying water from some other source?
Follow pipes to track the flow of water, particularly that people will have direct contact with.
• Are any of your employees, tenants, visitors etc vulnerable to infection, eg older people, those already ill?
You should advise tenants about the risks, the control measures you are taking and the precautions they can take, such as flushing through showers following a period of non-use.
• Are you about to carry out maintenance to or renovation of old systems or units that have been vacant for sometime?
You should advise maintenance staff working on the system about the risks and how to minimise them.
In summary - a visual inspection of the installations and fittings should be carried out, bearing the above information in mind. As many of the practical tips as possible should be put in place. It may be appropriate to check the temperature of the water in pipes, cold water cisterns, hot water storage vessels and the discharge from taps. Water sampling and analysis may be considered necessary if risks are identified. Lastly, your assessment should be reviewed periodically, particularly if any factors change.
Arthur Twosheds
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Sign Up13:27 PM, 30th September 2015, About 9 years ago
Thank you Laura for posting this concise and well informed article. I appreciate your time in contributing this explanation.
Allan Mazey
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Sign Up13:27 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "Laura Delow" at "30/09/2015 - 12:36":
Great analysis and comment Laura,
Its not easy to understand the requirements, but you described them very well, however Landlords should be aware that they have to demonstrate ''competency'' to risk assess and if they are unsure then professional advice should be sought.
My company bsfmltd are Legionella specialist and I am more than happy to provide free advice which will help you all risk assess correctly.
safetylady silver
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Sign Up14:25 PM, 30th September 2015, About 9 years ago
Firstly, this is not a 'new regulation'. There has been a redraft of an Approved Code of Practice (L8) under the Control of Substances Hazardous to Health Regulations - both of which have existed for some years.
More importantly: This legislation is under the Health & Safety at Work Act. That is - AT WORK. (In business in other words).
If you are 'just' a landlord, not self-employed (paying NI etc) as a landlord, nor running your properties via a company, this does not apply to you. You are not 'in business' - you are an investor, according to the government and the HMRC.
Agents are in business, and H&S law applies to them, but they cannot impose this 'duty' on you. If they are fully managing all aspects of the property, they may feel they are obliged to carry out some action to protect from legionella, that is up to them but adding a charge of £150 for this is ridiculous, and should be rejected by non-business landlords.
Although it is not that clear in (almost any) H&S guidance, it does only apply to 'employers, self-employed in their undertaking' ie business. It has been hard for me to unpick it, and I am a professional (CMIOSH) safety adviser.
To recap: If you are 'in business' as a property landlord, paying NI, tax etc as this is your undertaking, the above thread content applies.
If you are NOT self-employed for your landlord role (many, many of us), or run under a company, you are not AT WORK and so all the above thread content does NOT apply to you.
The legislation which DOES apply to any and all types of landlord is Gas Safety, and anything under Housing law, which now includes changes to smoke / CO alarms etc. and covers general safety and health standards. (See the gov site for landlord legal duties).
The correspondence cited at the start of this thread is truly shocking in it's alarmist and pseudo-authoritative tone, especially in view of the actual risk being discussed, which is very, very low.
'Duty of care' is also mentioned out of context: this is a civil law concept; cautions and concerned landlords may wish to go the extra mile and provide some basic information as below to your tenant, as part of a 'duty of care' approach. Not statute.
EXAMPLE INFORMATION: "Reducing the risk of Legionella:
The risk of Legionella causing illness in small domestic properties is exceedingly low. Possibly the biggest risk is when you have been away from the property for more than a week or so, e.g. on holiday, or there are additional taps/showers/toilets that are not used daily. Good practice in this situation is simply:
• Run the hot water taps (a very unlikely source anyway) for a minimum of 60 seconds
• Flush shower heads for a minimum of 60 seconds (to do this, remove from holder before turning on the shower, then hold
down over plug hole to lessen risk of inhaling sprayed droplets)
• Shower heads should be dismantled and cleaned of scale and debris every 3 - 6 months
• Keep the hot water on your boiler system at a temperature of minimum 50°C - 60°C. BE AWARE OF SCALDING!"
If you do decide to incorporate your property business for tax reasons, be aware that all this H&S 'stuff' will then become an obligation.
Eileen Grace
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Sign Up15:07 PM, 30th September 2015, About 9 years ago
I have found it expedient to keep spare shower heads, ideally eco ones ;
and replace existing shower heads if they look as if limescale is gathering or at the beginning of a new tenancy.
Laura Delow
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Sign Up18:28 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "safetylady silver" at "30/09/2015 - 14:25":
Very helpful Safety Lady Silver. Thank you & thank you for your tip too Eileen. Kindest Regards Laura
Antony Antoniou
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Sign Up18:30 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "safetylady silver" at "30/09/2015 - 14:25":
Thank you Safetylady Silver and Laura plus everybody for taking the time to explain so fully, Please correct me if I am wrong, On older Victorian / Georgian properties it would be advisable and prudent to call in expert help, but for newer "Box Apartment" the risk is so low that with common sense the risk can be reduced to practically 0%
The safety of my tenants will always be the number 1 factor, and staying on the correct side of regulations.
It is extremely difficult trying to make a small honest profit, without paying for unnecessary tests that serve no real benefit to anyone except those being paid to do the unnecessary test.
It also appears that my letting agency would like me exempt them from this duty that I am already paying for on a Fully Managed Contract
Once again thank you all for your input
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Sign Up23:30 PM, 30th September 2015, About 9 years ago
Reply to the comment left by "Antony Antoniou" at "30/09/2015 - 18:30":
The latest 2013 Guidance ( 4th edition ) differed from the previous 3 issues, in a very important aspect, in that the 2013 Edition received Approved Code of practice status from the Secretary of state.
The effect of this, is that a landlord (or other Responsible person ) does not have to abide by the guidnace, HOWEVER, if a case of Legionella is found, there will obviously be short-comings in whatever steps the responsible person did, or did Not carry out.
At this point, the ACOP state that the court will find that person at fault and criminally liable.
In simple domestic properties ( you need to know which ones are simple ) a Risk Assessment can be carried out by a landlord PROVIDING they are Competent to do so ( Competence is defined by the H&S at Work Act. A half-day course costing half what a commercial risk assessment costs will give Landlords then ability to know when they can carry out their own risk assessments, and the ocassional time when they may need extra support.
See course info @ http://www.landlordsmasterclass.com ,
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Sign Up23:40 PM, 30th September 2015, About 9 years ago
Just to clarify one point of whether a risk assessment is required, and if so if it should be written.
If a Residential property contains a SHOWER ( do you know of many that don't ?? ) a Schematic Diagram, AND a Written Scheme of Control are required -
Guess what the Written Scheme of Control must include - a Risk Assessment !
Full reference documented and case workbook supplied -
LandlordsMasterclass.com
Ralph Butters
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Sign Up9:26 AM, 1st October 2015, About 9 years ago
nlic.uk is full of incorrect information about HSE, they have been reported by a number of people to HSE.
They state on their website : HSE is not there to help you carry out those measures. In the likely hood of an issue being raised you may well find yourself being fined by HSE. HSE exist off fines, think of a parking ticket being issued by a council and but you need to ensure you don’t do it again. However, HSE also have the power to litigate and prosecute you which is a double whammy for you.
This is totally incorrect HSE do not exist of fines! it is a govenment department. This can be seen here together with the use of the HSE logo. http://www.nlic.uk/landlords/
There is much more false information on this site, see this linked-in article https://www.linkedin.com/grp/post/2325771-6053958632108810243#commentID_6055255828590587904
Whoever this agent is who is using these people needs to be informed of this and be careful.