Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ron H-W
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Sign Up10:59 AM, 16th November 2020, About 4 years ago
S20 is needed for a work or a series of linked works (e.g. exterior decorating £3K plus scaffolding £3K) that is likely to exceed £4k in total, NO MATTER WHO is arranging it, whether a separate freeholder or a lessees' RMC.
The S20 process must give each lessee the opportunity to suggest somebody to put in a quote.
Things like change in percentage OUGHT to be formalised by a well-documented (minuted, AND minutes distributed) general meeting of the lessees, and in my view this then needs to be followed up by an "order for the better management" in the manner that most such leases allow.
(I've been there: The 10 flats in a large converted house were supposed to contribut according to Rateable Value, since 1987. But, from before 2002, it had been a straight 10% each. By 2004, when I bought the smallest flat, the RVs were becoming difficult to ascertain. So I suggested we must either work according to the lease, which means that I'd be contributing 8.5% and the others 10.1% to 10.4%, or formalise the 10%. I said I was willing either way, because of the difficulty of validating the R.V. figures - which in theory might change from time to time. I think you can guess what the others chose!)
"They ... now want the service charge on the original percentages" - Well, that's in accordance with the leases.
But I don't understand the next bit: "and the repair fund to be split equally" - I cannot get my head around this distinction between the (usually monthly) service charges, and the "repair fund", which I presume is the money held as a result of collecting the service charges - and must be held in trust for the lessees. It is very unusual for this to be "split" (i.e. divided up and returned?), especially at a time when there isn't an excessive sutplus!
Also, I wouldn't be happy about the loan and the circumstances.
In another building, we funded major works by requesting those lessees who felt able to, to pay the next 6 months' service charges in advance, to improve the cash flow.
It would seem that the lessee of a small flat can take this matter to the First-Tier Tribunal (formerly Leasehold Valuation Tribunal).
The FTT might also be involved if a lessee is unhappy about the loan (and interest on it!) or other details & terms of the loan, unless the loan were agreed or ratified at a general meeting of the lessees.
My usual disclaimer: "IANAL"
Happy Landlord
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Sign Up11:04 AM, 16th November 2020, About 4 years ago
Hi You have to follow the lease - if anyone wants to alter the lease everyone who is party to the lease has to agree - very unlikely as there are almost always winners and loosers.
Ron H-W
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Sign Up11:22 AM, 16th November 2020, About 4 years ago
On re-reading it: "4 directors from 3 different flats" - I am VERY surprised that one flat should contribute 2 directors. Although probably not actually against the "mem and arts" of the company, it is very unfair that such power be concentrated in one flat!
Harlequin
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Sign Up11:54 AM, 16th November 2020, About 4 years ago
Reply to the comment left by Ron H-W at 16/11/2020 - 10:59
Thanks for this detailed comment, very much appreciated - the comment re 'services charges on original percentages' - because there was an objection by one director who is no longer put on any letters to the other leaseholders, they have conceded for the moment to keep to the percentage regular service charge (for example a larger flat will be £97 a month better off and a small one will pay around £85 more if it was split equally) all directors voting for this (including the two in the one flat) are in larger units. The money collected for repairs is proposed to be split equally between all flats which I can't see as being fair as they vary from a 1 bed to a 3 bed.
Ron H-W
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Sign Up12:20 PM, 16th November 2020, About 4 years ago
OK, I now understand that by "splitting" you don't mean splitting up the kitty as if to distribute (which might anyway be against the M&A of the company!), but splitting the burden of contribution.
But I still can't tune in to the difference between the "service charge" (on the original percentages) and the "repair fund" (with equal contributions) - unless the roof repairs are being met by a sort of "surcharge". Using a different percentage would, though, be on very dangerous ground!
WHY am I not surprised to learn that all 4 directors "are in larger units"?
I think one can expect that somebody will involve the FTT, unless none those in the smaller flats have heard of it!
Harlequin
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Sign Up13:07 PM, 16th November 2020, About 4 years ago
Reply to the comment left by Ron H-W at 16/11/2020 - 12:20
Yes, the roof repairs are being split equally and billed to the leaseholders equally by the directors of the management company - and they intend to carry on with this method for the rest of the updating/major works. There is a threat that they could in time (try to) change the service charge to an equal share (for unequal units).
I have to say that I'm quite amazed that a bunch of self servicing leaseholders can get away with this, surely it is not in the spirit of the right to manage if their aim is to get others to pay part of their share. The percentages are set out in the leases.
Ron H-W
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Sign Up14:05 PM, 16th November 2020, About 4 years ago
If the owners/lessees of the smaller flats do nothing, then the directors WILL get away with it, 'cos there'll be nothing to stop them!
The owners of the smaller flats will have to get up off their @Я$€Ƨ and get organised - which they probably won't do without somebody willing to take the trouble to explain things to them and push them into raising their voices - "Stand up and be counted!"
If it comes to it, the directors could end up being personally liable to repay the additional sums ...
It might be useful if at least one of you is friends with a lawyer who can maybe give a snippet of free advice, or perhaps Citizens' Advice Bureau can help?
Another idea might be for one of you to try to discuss the matter with the dissenting director? (might learn something useful)
Dennis Forrest
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Sign Up14:50 PM, 16th November 2020, About 4 years ago
INHO the fairest way is to apportion service charges is on a square footage basis. This is how it is calculated on one of our flats in a development.
Ron H-W
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Sign Up15:13 PM, 16th November 2020, About 4 years ago
Reply to the comment left by at 16/11/2020 - 14:50
"a square footage basis" - Well it is ONE way, but NONE of these would be strictly in proportion to the area, for varying flats in the same block: property value (sale or purchase price), monthly rent (or valuation thereof), Rateable Value, and Council Tax.
And it gets even more complex, to decide whether gross or net internal or external area.
With the larger flats (in the block under discussion) using "count equally" as their starting point for negotiations, maybe those in the smaller flats should use "per square metre" (let's be up-to-date!) as their starting point?
I can't see them achieving that, but ...
Graham Bowcock
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Sign Up16:48 PM, 16th November 2020, About 4 years ago
Firstly, you must see what the lease says. That is what will guide the parties in the first instance to the correct apportionment of costs.
If the lease is silent, however, then you do need to find a way which is equitable; unfortunately this may prove difficult. No doubt everyone will have a different view on the best way forward. You do say that the directors want to "change" the way the assessment is made, which suggests that there was some method already in place. If there has been custom and practice (which is what most people will have bought into) then a unilateral change could be reasonably resisted. Of course, they may argue on this being an unusual scenario and they need to consider fairness as a one-off - this isn't like paying to have a few lightbulbs changed.
A square footage rate may well turn out to be the most equitable.
Work of this nature should not be undertaken without a proper tender process - yes s20 does apply.
I would be worried about the loan. Does the directors' remit given the authority to borrow in the name of the company? Is it secured? Was this agreed with members/shareholders? There are so many questions. I have never seen a managed block giving such authority.