Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up7:18 AM, 18th November 2016, About 8 years ago
Hi Paul,
This is not actually something I remember us running across before, but please don't do anything rash straight away before you get any advice.
I would speak to the professionals in tenant eviction to make sure you have your ducks in a row. Please see >> https://www.property118.com/tenant-eviction-2/
Robert M
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Sign Up8:39 AM, 18th November 2016, About 8 years ago
Hi Paul
The residents cannot be on "lodger agreements" as there is no resident landlord, so they are probably on assured shorthold tenancies (in rare and specific circumstances it could be licence agreements, but this is not likely in the scenario you have described). As the occupants are assured shorthold tenants, in the event of the leasing company going bankrupt etc (no longer trading) then those tenants presumably become YOUR tenants, but you will need to check the specific provisions within your lease agreement with the company. IF, the occupants become your tenants (by default), then you will need to pursue the normal procedures for re-gaining possession, i.e. serving valid notices, taking court proceedings, etc. This will be difficult if you don't have copies of their individual tenancy agreements, or proof that all pre-conditions have been met, e.g. EPC, gas cert, deposit prescribed information, etc.
In view of the complexity of the situation, you may need a solicitor to determine what your true legal position is, whether you can end the lease with the "letting agent", and what status that leaves you and your property occupiers. This will be incredibly expensive.
Alternatively, if you can establish that the letting agent no longer has a lease with you (perhaps they will surrender it voluntarily?), then you could perhaps offer your occupants a sum of money to surrender their occupancies and move out voluntarily (do this through a formal Deed of Surrender). Even if you offered them a significant sum, it would probably still be a lot lot cheaper than going down the route of involving solicitors and serving notices and taking court proceedings etc. As much as it hurts, pay them to leave.
Then sue the letting agent for all your losses. They should have been insured for such situations, and may also be covered under one of the trade bodies regulators schemes, e.g. ARLA.
Paul McCarthy
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Sign Up9:02 AM, 18th November 2016, About 8 years ago
Reply to the comment left by "Robert Mellors" at "18/11/2016 - 08:39":
Thanks for the reply Robert
Some points.
The letting agent is the one who dissolved their company. My lease agreement was with this now dissolved company. So I cannot sue or take action against a now defunct/closed company...they are gone!
I don't have to get rid of the tenants, I'm happy to keep them...however, their deposits were with the dissolved company, sadly.
I could this weekend get access with keys, change locks, speak to tenants, offer them AST and see where that gets me. I mean, the old Ltd company can't take action, they're no longer, no? And what can existing tenants do if I am not evicting them? I could offer them a new contract £50 less per month on new terms... I'm sure the tenants would jump at the opportunity. I mean, they have NO contract now with anyone!!
What do you think of this route?
Fed Up Landlord
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Sign Up9:06 AM, 18th November 2016, About 8 years ago
This sounds similar to a recent thread on a rent to rent scheme where the tenants and the landlord were left with each other as a result of a less than ethical third party letting agent.
If the limited company has been dissolved it does not exist in law and it is difficult to see how you could still have a contract with them.
If the tenants have an AST, or are otherwise in occupation as residential occupiers, even if it was with the dissolved company then they are more than likely protected by the Protection From Eviction Act 1977. And as Robert says above, need to be evicted through the proper processes, if indeed eviction is what you want.
The previous thread advised getting good legal advice and sitting down with the tenants -and negotiating a settlement. Either new tenancies or a "sweetheart deal" to go elsewhere.
Paul McCarthy
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Sign Up9:10 AM, 18th November 2016, About 8 years ago
Reply to the comment left by "Gary Nock" at "18/11/2016 - 09:06":
Perfect, that's what I thought. I think I will simply sit down with them and chat and offer new AST to all. Appreciated Gary!
Robert M
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Sign Up9:19 AM, 18th November 2016, About 8 years ago
Reply to the comment left by "Paul McCarthy" at "18/11/2016 - 09:02":
Hi Paul
A company can still exist but be declared as "dormant", this is not the same as dissolving a company and having a "strike off" (I think that is the term when it actually stops existing, as opposed to just being dormant). If the actions of the company were unlawful or a breach of contract, then although you may not be able to sue them directly, it may be possible to sue the Directors or their insurance company (that covered them while they were trading). The exact status of the company needs to be established, as does the possible recourse to their insurer.
However, if you are happy for the occupants to stay, then as you suggest, instead of paying them to leave, just offer them a new AST at favourable terms. That way you can put it all on a correct legal footing.
In terms of the deposits, these should have been lodged with an approved deposit protection scheme, so you need to check that this was done, and if so, the tenants should be able to get their deposits back. Again, this (whether their deposits were correctly protected) is something that you will need to establish.
Simon Topple
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Sign Up22:31 PM, 18th November 2016, About 8 years ago
These tenants could be on lodgers agreements. They could also be on licenses or standard ASTs. Most likely is licenses or ASTs. Lodgers agreement isn't likely but you can't rule it out - R2R is the last bastion of the dodgy and ill prepared.
We have encountered similar and had to void a contract with a bad R2R er. The advice we were given was as soon as the contract was voided, the contract between the owner and the R2R er fell away leaving the tenancy existing between the owner and the tenants. Effectively crossing off the R2R was name and inserting the landlords name.
If you do attempt to regularise it, be aware you will now be open to being sued over the deposit. As much as it pains, take steps to sort this. Either allow the tenants to earn it out with a rent reduction for a set period (eg for a £500 deposit given them a £100 discount per month for five months) or just gift them the money (into the DPS or equivalent). This will be cheaper and go some way to building trust with the tenants and get them on board.
Also - be aware of the regulations as you now have a HMO. Ensure:
A) your lender and insurer allow it
B) the property isn't in an A4 area so will not get permission.
C) any HMO license is applied for if it falls into mandatory licensing
And most importantly
D) it meets the standard for multiple occupation, fire alarms, fire doors where stipulated by the local authority, etc.
Also be aware that if they are on single tenancies the detail of the Regulatory Reform Fire Safety Order comes into play so you will need fire risk assessment carried out etc.
H B
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Sign Up7:54 AM, 19th November 2016, About 8 years ago
I presume the tenants are unaware of this and are still paying their rent to a company account - let them know ASAP.
Nigel Roberts
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Sign Up8:51 AM, 19th November 2016, About 8 years ago
The commenters who have said you need legal advice are right on target.
***********************************
From your description it seems that the facts are not entirely clear here - there is a contradiction - a company that has been dissolved cannot be dormant ("sleeping") - it has ceased to exist.
So your first step is to determine whether the company still exists in law or not.
Companies House in the UK are trialling a service where you can look at every single filing, ever, free of charge.
https://beta.companieshouse.gov.uk/
If the company has not been dissolved, your contract with them still obtains although suing for any losses may be pointless (they may be a man of straw).
If the company HAS been dissolved, all contracts it had are probably automatically void from the date of strike-offf. Note that there is a difference in law between 'void', and 'voidable'.
So, you would appear to have occupants of your house without a written agreement. The law on this is complex, so get advice from a specialist housing rights solicitor (who will know all the rights the former tenants have).
So let's underline this:
See a solicitor.
-------------------
Now.
And don't try and do anything yourself before getting that advice since you may do something that later you are advised would not have been the best course of action for your interests.
And please update us.
Paul McCarthy
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Sign Up14:03 PM, 19th November 2016, About 8 years ago
Reply to the comment left by "Nigel Roberts" at "19/11/2016 - 08:51":
Thanks for your reply Nigel
UPDATE
The Ltd company was dissolved Dec 2015.
I entered the property today with my keys. Spoke to all tenants and explained the situation. They all understood and said they would like to stay and will start paying rent to me direct from next month. However, their contract in not with the Ltd dissolved company, it's with another of her companies!! And so deposit situation is up in the air.
The locks were replaced today, all tenants have a new set and are happy, however, they will need to get their deposits back from her
Today I found out quite a lot about her. she basically registers new Ltd companies under FALSE names and bogus id's. Signs rental agreements as a couple and then HMO's them, she has about 50 properties of which 20 are HMO's. The majority of her landlords have no idea
I also came across a Facebook complaints page about her. Interesting reading.
https://www.facebook.com/exposingAndrewHunt/
Also, found some bills in the house. She registered the council tax under MY name. And water as a single occupancy, same goes for council tax.
AND lastly. She invoiced me on 5 other properties she managed for me, and charge us VAT. Today I discovered she is not registered for VAT. Fraud? Interested to get opinions..
Had to take action. I'm not going to be ripped off
Paul