Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Chris Amis
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Sign Up12:26 PM, 9th February 2015, About 10 years ago
Just subscribing the thread really, I have a flat in a similar position.
I googled up a couple of the many companies on the web who deal with lease extensions and just asked them if the FH wanted to torture me, how much could it cost in various solicitors, surveyors and hearings.
It was way more than the 'cost' of the extension in the various calculators, perhaps you could try the same the results you get.
(I am not putting the figure here, I would not want to give the £$%"%^ ideas) 🙂
Welcome to wonderland...
r01
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Sign Up12:47 PM, 9th February 2015, About 10 years ago
If you can really get a lease extension for £5k which I find unbelievably cheap, clearly it would be best if you extend the lease.
The problem with converted rather than purpose built flats is that they are often not adequately sound proofed and even closing doors gently causes noise which is bound to affect the other flat. My son once lived in a maisonette but worked nights and had a problem with an elderly couple living below who were really quiet but forgot he was always sleeping in the day. In the spring, summer & autumn they would leave an outside door or window open and that would cause inner doors to slam.
You have to appoint a solicitor for the sale anyway, so if you don't want to speak with them, get your solicitor to write to the freeholder on your behalf and request an extension of the lease.
You might be surprised as the freeholder has two positives from this:-
1 Income from the extension of the lease.
2 The opportunity to get rid of a rental situation - he/she may be just as fed up with a winging tenant as the tenant is with a noisy freeholder.
No-one wins in a war so it is always better to swallow your pride and negotiate an uneasy peace. Even though it it might stick in your throat, an apology to the freeholder for the tenants "sensitivity" to noise might smooth the way and get you a better price and quicker sale. What have you to lose by trying?
R
Chris Amis
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Sign Up13:50 PM, 9th February 2015, About 10 years ago
Or 3, if for some reason you need to sell at some point and have to go to auction, they have a chance to pick it up in an auction for a song.
And what do you have to loose by asking? Well just be careful to not accidentally trigger one of those processes where you are forced to pay the FH costs and give them 10% deposit (in a trust account hopefully).
Of course not all freeholders are like that, only you know how bad yours is, or if they are that clued up.
And yes, if the FH said 5K in writing, rip their arm off... And then sell it.
Mike W
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Sign Up15:37 PM, 9th February 2015, About 10 years ago
Try the lease advisory service. Free advice and government run. You have rights which you should learn about. Plenty to read on the website.
Tony Lilleystone
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Sign Up15:47 PM, 9th February 2015, About 10 years ago
Your query highlights some of the problems that property owners face with our ridiculous system of leasehold ownership for flats, and the way that freeholders can hold leaseholders to ransom.
But as the law stands at present then if you really don't want to pay the freeholder anything you will just have to try and find a buyer who is prepared to take the existing lease.
A lease with 77 years unexpired should be mortgageable but as many mainstream mortgage lemders now require a minimum of 70 years buyers will be advised to factor in the potential cost of getting a lease extension when making an offer.
Buyers will also be advised that once the lease term falls below 80 years something known as 'marriage value' has to be included in a valuation of the premium payable for a lease extension.
So faced with a choice between similar properties buyers will generally opt for the one with a lease with at least 80 years to run, and preferably one that has already been properly extended.
So if you're not prepared to get a lease extension yourself you will have to be prepared to accept less for the flat than you might have hoped for.
If you are currently eligible to apply for a lease extension under the Leasehold Reform Housing and Urban Development Act 1993 (your solicitor should be able to advise you on this if you don't a;ready know) then you could try to negotiate a deal by agreeing to serve a statutory notice and then assigning this to the buyers at completion. However buyers are still going to want a discount to take into account the premium they are likely to have to pay, as well as all the costs etc.
It might be worth your while to get a professional valuation of the property with and without a lease extension so that you can get a better idea of the difference. An expert valuer who deals with lease extension valuations in your area will also be able to give you a much better idea of how much you might have to pay for an extension.
I have to add that in my view it is a false economy to try and get a lease extension without going through the statutory procedures under the 1993 Act. True this will involve costs as well as the premium but freeholders will often ask for all sorts of changes to the lease (e.g. an escalator clause for the ground rent) as well as offering far less than the 90 year extension available under the Act. (I will be happy to expand on this if you like.)
The Leasehold Advisory Service website has more detailed information on statutory lease extensions. http://www.lease-advice.org/publications/documents/document.asp?item=8#competent
Freda Blogs
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Sign Up18:33 PM, 9th February 2015, About 10 years ago
Tony is right, although there are occasions where getting a lease extension on a non statutory basis could be beneficial, but this doesn't sound like one of them.
I think you would be best to get the valuation as suggested and as appropriate share it with prospective purchasers. If they don't ask, don't offer it as some will buy without requiring a lease extension. Once you have a purchaser lined up, you will most likely be asked if you will serve a S42 Notice, which is the notice that initiates the lease extension process. You should agree to do this and the purchaser can then use it without having to wait for the two year ownership requirement. Maybe do this after exchange of contracts prior to completion to minimise any time for friction with the freeholder.
Good luck.
Ps if the valuer says it's more than £5k and your freeholder is still offering it to you at that figure, you may want to reconsider your approach, but only do that if there is a big differential, ie to make it worth your while, because the freeholder could prejudice your sale if he isn't cooperative...
Shakeel Ahmad
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Sign Up21:34 PM, 9th February 2015, About 10 years ago
There is a website that calculates the cost of extension of lease. The price will depend on the post code, unexpired period etc.
The Freeholder in most cases will not agree to a price. He will want a valuation done so a surveyor will be involved & yes you pay for it & in addition you will have to pay your & the Freeholders legal fee.
The extension should be for a further period of 90 years with peppercorn ground rent. Most Freeholders will try & continue/insist that ground rent is payable and increase by RPI etc after say 10 years. Thus making your flat less attractive to future buyer.
Our current system is under pinning a feudal system and guess who is the biggest landlord in this country ? Would you like her, her family and other relatives to give up there wonderful portfolio's in Central London & the Country estate ?,
Freda Blogs
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Sign Up21:58 PM, 9th February 2015, About 10 years ago
I am a valuer and have a lot of experience in these matters. The websites you mention are good for a quick idea of premium but cannot cater for a number of cases, especially where the leases are more complex.. If you are serving s S42 notice, I strongly recommend you get a proper valuation as you/ your purchaser may need to justify the valuation in negotiation with the freeholder. Getting one from a website is a false economy.
If you serve a s42 the freeholder is obligated to give you the 90 year extension at nil ground rent as required by the legislation. Only if you go the informal route without S42 can the freeholder seek to vary the terms as Shakeel suggests, and in these circumstances neither party has to agree if they don't like the terms on offer.
I hope this clarifies things.
Shirley Harvey
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Sign Up22:28 PM, 10th February 2015, About 10 years ago
Thank you all for taking the time to provide your advice. I will look into all the options advised and see what works best for me.
Jay James
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Sign Up17:17 PM, 23rd November 2017, About 7 years ago
Reply to the comment left by Shirley Harvey at 10/02/2015 - 22:28
Hi Shirley
How did this situation work out?