Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
stef hunt
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Sign Up8:02 AM, 30th March 2014, About 11 years ago
Reply to the comment left by "Flat Detective" at "30/03/2014 - 02:03":
I can feel your pain,Joe ,I couldn't have put it better myself.With 4 eviction over the last 18 months,damage and a 40k bill to foot between solicitors,unpaid rent,repairs,marketing etc,I am not surprised that landlords are beginning to become more vocal.Shelter is a left-wing political platform,that is what a lot of these "charidees" are about,not to mention the wages paid to chief executives and the whole apparatus,it stinks.
Fed Up Landlord
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Sign Up8:14 AM, 30th March 2014, About 11 years ago
Read my original post. You will see indeed that I support what Joe has said. He has used capital letters not to indicate a "level of anger" but to answer your comments and differentiate between his and yours.
And the Sean Lock video is "despicable" in its portrayal of landlords, paid for by donations and other financial support via the taxpayer. I would love to be in a position that my properties are "snapped up" within days. But the level of competition is such that unless they are priced right and maintained well they do not let. Shelter knows exactly what it is doing in its political stance to discredit landlords to force legislative control over them as has happened in Scotland and soon to happen in Wales. And if we get a Labour government run by Red Ed he will cosy up to his Trotskyist mates at Shelter and do the same. The result will be less good landlords who will get out of the game and be replaced by more bad ones who will not give a toss about licensing or Shelter. So carry on with the tirade Shelter. But be careful what you wish for.
Mark Alexander - Founder of Property118
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Sign Up9:46 AM, 30th March 2014, About 11 years ago
Reply to the comment left by "Flat Detective" at "29/03/2014 - 21:05":
London can be a wonderful City, it is one of many of Europe's fine capitals that I can get to in a couple of hours.
The reason I choose not to live there is that I can enjoy a far better lifestyle living elsewhere. London is too expensive for me to justify living there.
I understand that some people have no choice other than to stay but a LOT of people do have the ability to move on and find better lives in other parts of the Country, the BBC have proven that. If Londoners were to do the same then London would be far less crowded and the issues you speak of would reduce significantly to similar levels as experienced in the rest of the UK.
I would also point out that Shelter propaganda isn't just aimed at London, it has far reaching tentacles and landlords on the extremities continue to get stung.
Supply and demand is far better balanced outside London and in some areas tenant demand exceeds the supply of available property. This creates choice, hence far less people have to put up with inferior living conditions.
Landlords do not control demand, with or without landlords the number of properties wouldn't increase. In fact, without landlords there would probably have been less properties built since 1996 and the introduction of BTL mortgages.
Landlords cannot control supply or demand and they have little control over where people choose to live.
Now lets turn to charitable status.
When I wanted to raise money to create the Deed of Assurance I struggled. Very few people wanted to support "The GOOD Landlords Campaign". By your own admission, the Deed of Assurance is good. The reason you hadn't heard of it is lack of funds to promote it as a solution for GOOD Landlords to offer and for good tenants to request.
On the other hand, Shelter raise millions on the back of being a housing charity. However, they don't provide housing. They are totally focussed on highlighting problems are will not listen to or promote practical solutions. They pay no tax and the people and organisations supporting them get tax relief on their donations. How can this be right?
CONCLUSION
I agree with what other landlords have said. This behaviour is despicable. Shelter are political lobbyist at their core and should not be allowed to masquerade as a housing charity.
PS - I will not be able to respond for the rest of the day as I will be driving from my home in Norfolk to pick my Mum up from Heathrow airport and then bring her home for a bit of pampering as it's Mothers Day today so we will have to pick up on this discussion again tomorrow.
.
Joe Bloggs
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Sign Up11:08 AM, 30th March 2014, About 11 years ago
Reply to the comment left by "Flat Detective" at "30/03/2014 - 02:03":
i think you have youre answer.
gary is correct and i thought it was obvious the reason for the caps was to differentiate my text from yours so as to make reading easier. you seem to be misconstruing a fair bit and i wonder whether this is because you are influenced by preconceptions about landlords. i was not at all 'angry' when i wrote any of the posts whether here or on FB. furthermore, my tenants are treated very fairly as evidenced by how long many stay. i have even agreed to rent reductions when long term tenants fell on hard times. several of my properties are under rented to good long term tenants. in fact i have never had to evict a tenant or had rent arrears (although there has been a few close shaves). i do know from the experience of others how fraught this would be. i think you need to read these blogs with more of an open mind. you seem to be deploying similar blinkered tactics to shelter.
Romain Garcin
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Sign Up13:00 PM, 30th March 2014, About 11 years ago
I'm still interested to get a bit more detail (see questions in my previous post) on how Flat Detective could have so many landlords, and so many allegedly bad ones.
There are quite a few cowboy HMO landlords in London but I would say that many of the tenants are also cowboy tenants in that the arrangements they often get into are so obviously so dodgy that they cannot be expected to end well. Sure this is partly due to the scarcity of accommodation, but still...
Paul Shamplina
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Sign Up10:57 AM, 2nd April 2014, About 11 years ago
Very interesting views about Shelter, to be fair to them and they are often on the other side of Landlord Action cases, I invited them to my office a month ago and they came down and I showed them my operations and to look at the landlords perspective on things when there is a bad tenants.
I also let them hear some advice line calls from distressed landlords, so Shelter are engaging.
Have a look below at my blog on Retaliation Eviction on Section 21, my thoughts about the governments ideas on it.
http://www.landlordaction.co.uk/site.php/blog/retaliation_eviction_under_section_21_28_3
Neil Patterson
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Sign Up11:08 AM, 2nd April 2014, About 11 years ago
Reply to the comment left by "Paul Shamplina" at "02/04/2014 - 10:57":
It is Brilliant to see Shelter working with you Paul 🙂
A very positive step IMO.
Mark Alexander - Founder of Property118
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Sign Up11:18 AM, 2nd April 2014, About 11 years ago
Reply to the comment left by "Neil Patterson" at "02/04/2014 - 11:08":
One small step for Shelter, one giant leap forward for the PRS.
Great news Paul, perhaps you can encourage Shelter to read this thread?
.