Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (âOur Siteâ) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
âAccountâ |
means an account required to access and/or use certain areas and features of Our Site; |
âCookieâ |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
âCookie Lawâ |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
âpersonal dataâ |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 â the General Data Protection Regulation (âGDPRâ); and |
âWe/Us/Ourâ |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten â i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UKâs supervisory authority, the Information Commissionerâs Office.
- For further information about your rights, please contact the Information Commissionerâs Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (âthe EEAâ) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be âstrictly necessaryâ. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browserâs settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up9:11 AM, 28th March 2014, About 10 years ago
Have to say I think Sharon has a point and it's something that strikes me with Tessa's site too - trying to be all things to all people.
The thing that irritates me Mark is the posts leading to Twitter. If you are one of the sane and not obsessed with 140 character messages how are you supposed to know what is being referred to, which presumably is relevant enough for you to post it, unless you can read it.
If that significant can I suggest the twit (tweet?) is posted as opposed to just a link or reference which is useless for those not on Twitter which, despite it and Facebook seemingly about to take over the planet, is the majority of us poor media illiterate souls
Mark Alexander - Founder of Property118
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Sign Up9:28 AM, 28th March 2014, About 10 years ago
Reply to the comment left by "Industry Observer " at "28/03/2014 - 09:11":
Tweets are published in their full interactive glory. If you have a very slow computer or internet connection the code may not render quickly and you may just see links at first. Given time though the Tweets will display in their full glory đ
.
Industry Observer
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Sign Up9:31 AM, 28th March 2014, About 10 years ago
I didn't know that thanks Mark.
I have a very fast computer and connection so will have another go
Industry Observer
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Sign Up9:35 AM, 28th March 2014, About 10 years ago
OK I get it - just thought there'd be more forgot of course tweets are only 140 characters.
No good for me as you well know!!
When Chirrup launches and allows 500 words per chirp I'll be first in line for an account!!!
Mark Alexander - Founder of Property118
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Sign Up10:54 AM, 28th March 2014, About 10 years ago
The Twitter debate continues ......... please give the code a few second to render the Tweets in their full glory and feel free to join in either discussion.
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Sign Up11:10 AM, 28th March 2014, About 10 years ago
Hi Mark, I thought it would be easier to sign up and contribute here. As you said above, it's an interesting discussion and 160 character sound bites donât do it justice!
Your suggestion of educating tenants about Deeds of Assurance is constructive, but I donât think it will apply to the end of the market Shelter concerns itself with. This problem stems from a market failure in terms of supply and therefore choice, meaning landlords have a great deal of power over their tenants. In business if your supplier breaches their contractual or statutory obligations then youâll switch supplier. In the PRS itâs very expensive for tenants to move around, and in any case thereâs seldom anyone better available.
Which brings us to what really makes a âgood landlordâ. Most tenants would be over the moon with a landlord who fulfils their contractual and statutory obligations⌠i.e. keeps their half of the bargain. From a personal perspective my current landlord is exceptional because they tend to stay out of the way, have not (yet) tried to unreasonably take cash from the deposit, rarely let themselves into the flat unannounced and generally fix serious defects within a few months of our raising them. All of my previous landlords, and those of my peers, have breached one or more of those obligations to varying degrees within the last 5 years.
Is that fair? Itâs up to you to decide. Iâm not insinuating that all landlords are bad; the posters on here seem far more reasonable than most. However, the evidence suggests there are many who arenât. 9 million renters in the UK are often subject to astonishing conditions for over half of their salaries, with no realistic way out. Recourse to legal remedies is too expensive, and itâs easy for landlords to get rid of âtroublesomeâ tenants because they know their flat will be immediately snapped up by another desperate renter. Hopefully this helps to clear up some of the thinking behind such campaigns, and the reason for Shelterâs âperspectiveâ on landlords?
Neil Patterson
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Sign Up12:08 PM, 28th March 2014, About 10 years ago
Hello Flat Detective, Welcome to Property118.
I am Mark's business partner, Mark is currently Driving form Norfolk to the Cotswolds. Hence I am continuing the conversation while he is driving.
I am sorry to hear that you have previously had problems with your Landlords, however as a previous member has pointed out the statistics recently published by the RLA show that only a very small percentage of tenants have complained justifiably about retaliatory eviction and or other forms of mistreatment by Landlords.
To be honest, if your current landlord is taking up to 2 months to fix maintenance issues and letting himself in without notice his conduct would not be considered good practice by either a Good Landlord or indeed the Judiciary.
You have mentioned supply problems and I agree with you in that regard. However, without the Private Rented Sector there would be no more houses and flats and probably a lot less on the basis that many developments have been created with landlords the primary target for sales.
With regards to evicting tenants, I can assure you, from a Landlords perspective this is far from easy. A nonpaying tenant who may also be a nuisance to neighbours and causing damage to a landlords property can often remain in the property without paying rent for 6 or more months before the Landlord is able to obtain possession through the correct legal process. Benefits claimants can continue to receive tax payers money in the form of benefits throughout such periods.
Can this be right?
Fed Up Landlord
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Sign Up12:17 PM, 28th March 2014, About 10 years ago
Hi Flat Detective. The problem therefore seems to be that as Shelter seeks to protect the consumers of the lower end of the rental market and that by association can include benefits tenants, it skews the public's perception of landlords. It never puts out a balanced view its always "Landlords are bad: Tenants are Good
( shades of George Orwell and Animal Farm I know) So all good landlords are tarred with the same brush as "bad landlords" for Shelter's own political ends. They want landlord licensing. Why? Does it think the rogue landlords will sign up. No chance. But by propagating that perception it seeks to exert political influence over the property owning classes so we all sell up and dump loads of properties onto the market for the "lower" classes to buy and live in happliy ever after. Not. How would they buy them? Even if property prices halved some of the tenants who rent in the PRS would not be able to afford the deposit.
Sorry to have a rant but Shelter are like a red rag (sorry political comment again) to a bull with most landlords who get sick and tired of hearing the same old same old. Change the record Shelter. We're all tired of the tune.
Industry Observer
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Sign Up12:21 PM, 28th March 2014, About 10 years ago
Hi FD
There are statistics, damned statistics etc - where does 9 million renters come from, or is that 2 M renting households plus all other living creaturs under the same roof (kids, cats, dogs, hamsters etc).
There are I think 24 M households in the UK and 70% of those, roughly, are still owner occupiers.
Neil Patterson
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Sign Up12:28 PM, 28th March 2014, About 10 years ago
ONS stats below:
In 2011 the number of households in England and Wales stood at 23.4 million, an increase of 1.7 million from 2001. Of this number 64% were owner occupied â bought outright or through a mortgage, while the remaining 36% were rented.
Renting from private landlords almost doubles over the decade
Over the decade to 2011, the number of owner occupied households in England and Wales remained more or less unchanged at about 15 million, while the number of households increased. This means that the overall proportion of owner occupier households fell by 5 percentage points to stand at 64%. The number of households who were renting went up 1.6 million to 8.3 million.
Among the 8.3 million renters in 2011, those renting from private landlords or letting agents were up 1.7 million to 3.6 million compared to 2001, while those socially renting decreased by about 100, 000 to 4.1 million. All regions in England and Wales had increases in private renters, of which 343,000 were in London, 233,000 in the South East and 209,000 in the North West. Wales and the North East had the lowest increase with about 75,000 and 73,000 households respectively.
The rapid increase in the number of households privately renting could be linked to the decline in the number of households getting on the housing ladder, usually through a mortgage. This is mainly because of the increasing difficulty for first time buyers to raise deposits for a mortgage. A few possible factors contributing to this include:
The fall in people buying their homes and the subsequent rise in people privately renting has seen schemes such as âBuy-to-Letâ flourish over the decade.
see >> http://www.ons.gov.uk/ons/rel/census/2011-census/detailed-characteristics-on-housing-for-local-authorities-in-england-and-wales/short-story-on-detailed-characteristics.html