Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Romain Garcin
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Sign Up19:02 PM, 13th February 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "13/02/2014 - 18:54":
Whether deposit was protected or not in relation to tenancy A is not relevant to the question of when the deposit is received in relation to tenancy B.
If deposit was indeed protected in relation to tenancy A, whether or not re-protection is needed in relation to tenancy B is up to the scheme.
Industry Observer
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Sign Up19:03 PM, 13th February 2014, About 11 years ago
Oh Mark
Mr Prisk was generally thought a complete chump - his statement you quote above is about the only one he ever made that was well received.
I agree with Romain's analysis above.
And I could change lots of Statutes for you by inserting "and" or "if" and above all, "or" at the right point.
Industry Observer
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Sign Up19:08 PM, 13th February 2014, About 11 years ago
Romain is again correct.
But I'd express it a bit differently. The deposits need protecting at all times. what you need to do to achieve that in terms of re-protection is up to the Schemes to set up and implement.
Another reason DPS is best - you don't have to do anything.
But PI is a totally different matter and the last people I'd listen to in terms of that are Schemes - it is the Statute that matters there.
Not sure if it was in this thread years ago where the question of incremental deposit payments was raised. Basically as I thought and said what is received must be protected within 30 days.
Then receive more and either re-protect the whole lot within 30 days of receiving the second lot, or protect the second lot separately.
Don't forget the PI though!
Romain Garcin
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Sign Up19:18 PM, 13th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "13/02/2014 - 19:08":
Agreed.
The statute has a specific paragraph on PI, which must be adhered to whatever the scheme's requirements re. protection might be!
Anon 44
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Sign Up8:05 AM, 14th February 2014, About 11 years ago
Reply to the comment left by "Romain " at "13/02/2014 - 18:09":
Many thanks Romain
Industry Observer
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Sign Up9:15 AM, 14th February 2014, About 11 years ago
Apols again re DPS 13.2.14 at 1908
By re-protect the whole lot I didn't mean start again.
I mean add it to the original deposit. As with so much to do with DPS and their superior more user friendly systems I don't think you need to do anything for them apart from perhaps confirm the increased amount under the relevant codes/PINS etc or via the Online Form?
Mark Alexander - Founder of Property118
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Sign Up9:21 AM, 14th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "14/02/2014 - 09:15":
Am I beginning to sense that you have a slight bias towards DPS? LOL
As a matter of interest, you wouldn't happen to know what the market share is for the three deposit protection companies is England and wales would you? Better still if you have these statistics broken down between lettings agents and landlords using these schemes.
My gut feeling is that my|deposits will be a clear cut favourite for landlords. I'm not so sure about agents though.
.
Hazel de Kloe
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Sign Up22:46 PM, 18th February 2014, About 11 years ago
Hi Eric
I, too, have experienced the same sort of situation in the past with a tenant not having paid the full amount at the time of signing in. I did however register the 3/4 amount that I did receive, but only due to the fact that I already had experience in these matters. With hindsight, I would now refuse to let the tenant move in until all monies were received, although this is easier said than done when you have a candidate 'on your doorstep' and an empty property sitting there!
Chances are that nothing will come of it, however, it is a good lesson learned and something you'll be aware of in future.
Best,
Hazel
Industry Observer
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Sign Up10:03 AM, 19th February 2014, About 11 years ago
@Mark
No idea but the figures are easily extrapolated from the deposits they hold divided by the average deposit probably now £1000 for easy sums.
TDS (the real TDS!!) originally had most agents as they were agent only, Mydeposits second on agents as they were really designed for Landlords, and DPS was mainly originally Landlords. Following the debacle of the TDS fee structure a few years ago lots of agents left them and went to Mydeposits and DPS.
I have always been biased in favour of DPS because it was the only scheme ever needed provided it was efficient, paid out deposits quickly etc. In terms of losses that Mary Latham mentioned of course if DPS held the lot that would rapidly change.
If you want to protect a tenant's deposit I still fail to see how allowing an agent or Landlord to hold it achieves that objective. I quite understand why agents and Landlords want to hold the money, not that it does them the slightest bit of good if they hold it correctly, I just don't understand why they are allowed to.
Scotland has made lobby pressure mistakes as well, but at least they held out and all schemes there are custodial.
Be back on the summary position I promised end of week
laura barter
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Sign Up22:15 PM, 7th October 2015, About 9 years ago
Hi there, really hope you can help us.
My husband and I have a converted garage annexe flat on side of our property and we rented it out in November 2014, we advertised over gumtree and a couple offered us £850 rent and they gave us £850 deposit. We held it in a separate account which was only used for the deposit and rent. I had rented a flat many years ago and I just did the same this time. We just didn't know anything about the DPS.. we were just were not clued up enough. This was a side income that helped pay the bills while I was off work with our baby. The couple were lovely, shared our garden and everyone was happy.
The 6months tenancy finished in May 15 and the couple really wanted a new year long contract. We agreed and did another tenancy agreement with them. Once this was signed everything changed, he began operating a builders business from this small annexe flat, they dumped building rubbish and things in and around the property, mixers, concrete, rubble. They became noisy, dirty and wanted to build outside. We sent them an email asking them to abide by the tenancy agreement and if they could not, we were happy for them to give us notice. In August they gave us 1 months notice which we accepted. We found another tenant to move in earlier which worked for everyone. There were a few things that needed doing, carpets cleaning, plastering bits, repainting because of the mess they made. They said they would do it but in the end they didn't. So we got the work done, agreed everything with them, agreed any costs before taking from their deposit. We then provided all receipts and We paid them back £450 of their £850. We did the check out inventories, gave them receipts for everything , doing check out correctly.
Our new tenant asked if his deposit would be held in an escrow account which started me looking online and we realised then that we should have done this before and that we needed to use a DPS scheme now which we promptly did for the new tenant.
We didn't think much more about it..... But Today, we received a letter from a solicitor (i think its a no win no fee company). The first tenants are taking us to court for not holding the deposit in a DPS. They solicitors are demanding £5,100. They say the tenants are owed 3 x £850 for the first tenancy (6 months) and a further 3 x £850 for the year long tenancy agreement. Although we did not take any additional deposit.
Now having read and read forum articles and information we know that they can take us to court and the court can slap a penalty of between 1x - 3x the £850 deposit. But would they do that on the rolled over second tenancy agreement ? I don't think the tenants even have any of the tenancy agreements as they dumped them in the bin when they left, does that help our case? Should we see a solicitor asap?
Can you help us at all? We know ignorance isn't a factor that the law takes into account!! but what can we do now to hope for minimal damage to us?
We are in a bit of a state, this is so much money for us
They have phoned us early hours of the morning, laughing and jeering and sent us texts and come back in their van and dumped building rubbish outside our house.
Thanks in advance