Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up10:39 AM, 12th February 2014, About 11 years ago
NO - it is the deposit collected that matters.
What happens for example if you start at £2000 but then agree to reduce it to £1600 - you never did reach the £2000 intended original figure.
Read the Statute - what has been collectd as a deposit (and thereby hangs another debate!!) has to be dealt with in accordance with Statute and TDP requirements.
Not what you think you may collect or hope to - but what you hold in your hand
Sharon Betton
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Sign Up12:07 PM, 12th February 2014, About 11 years ago
Reply to the comment left by "Renovate To let" at "11/02/2014 - 09:14":
A difficult situation, not made any easier when the tenant does not give the full deposit, as my understanding is that the protection scheme would want the full sum protected, not 3/4 this week, the other 1/4 some time down the line. I have advised landlords - 1) never give the keys without the full deposit.
2) If you have said you will accept the deposit in dribs and drabs, notify the protection scheme of why you are unable to protect the full sum.
I hope the tenant does not seek recompense, but bear in mind for the future - there may be some tenants who would do this quite deliberately so they can make a claim.
Industry Observer
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Sign Up12:18 PM, 12th February 2014, About 11 years ago
Sharon
As I constantly keep advising never, ever rely on what a Scheme says what matters here is what the LAW requires.
You must protect a deposit within 30 days of receiving it. I appreciate the issues and Schemes always work in their own best interests and usually against their members (especially The Dispute Service) and always have done, but if you collect £600 out of £800 on March 1st and on March 30th still only have £600 I know what I'd do no matter what any of the schemes say.
I would especially send the money to DPS and then see what the system wants - that can always be fiddled with.
I know someone high up in DPS I will ask them for you. As I only believe in DPS and all my clients use them and also as the other two never needed to and only came into existence because of CLG inability to resist self interested lobbying I won't bother asking the other two if you don't mind!!
Robert M
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Sign Up12:33 PM, 12th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "12/02/2014 - 10:39":
I have not read the statute recently. When I last did I formed the opinion that it was not fit for purpose as it only deals with Utopia, where an agreement is finalised within 30 days of start date and deposit paid in full on time.
However, I remember when I did read it there was a reference to a deposit paid (in the singular) for a tenancy. Therefore, if your agreement specifies a deposit of £2,000 but only £1,600 has been paid (without agreement to amend to the lower figure) it could be argued that the deposit has not been paid, but only part of it on account.
I do not wear a wig to work and I hasten to add that I might not advance this argument very strongly, but I bet that a QC would run it and it would take up a few paragraphs in any case report. Which way a judge would rule is open to debate, but not blindingly obvious.
Industry Observer
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Sign Up12:39 PM, 12th February 2014, About 11 years ago
Hi Robert M
Yes good idea put that wig away that is wishful thinking on deposit definition - it is all about the money held at any point in time.
With respect the wishful thinking and not fit for purpose comments are of course those from persons who'd rather not have to do it - like LL or agents. I'm just a humble consultant giving advice designed to keep either species out of jail in criminal situations (lack of gas safety, strangling the tenant etc) or not out of pocket in civil such as TDP.
Robert M
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Sign Up14:01 PM, 12th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "12/02/2014 - 12:39":
With all due respect the suggestion that anyone who criticises the relevant legislation is against deposit protection is back to your usual "mine is the only opinion that matters, as I am always right" approach.
Are you saying that the legislation is fit for purpose and you would not seek any changes?
I think we all know what the legislation intends - I just cannot see how it copes with reality, simply because it does not.
Industry Observer
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Sign Up14:50 PM, 12th February 2014, About 11 years ago
Robert mine is far from the only opinion that matters and I am not always correct, and I certainly didn't mean to give the impression that you have taken.
I think the legislation is fit for purpose the problem is too many people either do not understand it or else expend incredible amounts of energy trying to find ways round it (and other legislated and regulated activities too).
We may think it is daft, we may think we could do better and should be in CLG instead of the numpties that are, for certain tere are too many TDP providers running too many schemes, but we are where we are and have to operate within the requirements placed upon us whether we like them or not.
My apologies if I have offended in any way - "with respect" and "with all due respect" are always invitations to disaster
Romain Garcin
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Sign Up18:12 PM, 12th February 2014, About 11 years ago
Definition of 'tenancy deposit' in statute is 'money held as security...'. So you may have an agreement to receive of £2000 deposit, but as soon as you get even a single pound of that amount you have received a deposit for the purpose of deposit protection regulation.
It's not too difficult to predict what a court would rule....
Mary Latham
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Sign Up18:23 PM, 12th February 2014, About 11 years ago
IO let's please remember that the DPS cost taxpayers £12.7M in 2011 since this is supposed to be a free service run from the interest gained in the monies deposited I would say it is far from free. I am happy to pay the transparent fee of my chosen scheme but I am not happy to see my tax pounds used to subsidies "a free service".
None of the schemes got it right pre Superstrike and all of them have been working with DCLG to find resolutions going forward
In answer to the OP there are many no win no fee companies that have been set up purely to go after landlords who have not met the regulations on deposit protection. They like the PPI companies base their fees on the penalties levied against landords and if there was not money it in they would not be offering no win no fee because most of them don't take a cut of the returned deposit only the penalties
Robert M
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Sign Up11:47 AM, 13th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "12/02/2014 - 14:50":
IO no real offence taken but please concede that there is no real answer to at least two points.
1) If you renew an agreement three months before the end of the fixed term with the deposit to be carried over, there is no clear indication of when you "receive" the deposit for the renewal. You might argue that you cannot possibly have received it until the end of tenancy one. That might fit with the Superstrike case, but in that case the new tenancy only came into place by operation of law at the end of the fixed period. In my example, you sign a new agreement three months earlier.
2) This is s bit theoretical but if you are on a statutory periodic tenancy, I seem to recall being told years ago that, strictly speaking, you cannot end a statutory periodic tenancy and that in fact you give notice not to renew at the end of a period. The argument (which I have never checked because it seemed an largely irrelevant esoteric point) was that each period is a separate mini tenancy. If so, under Superstrike you need to protect the deposit every month.
In an ideal world all tenancies are granted to a married couple with secure jobs, 1.8 children, who read a quality daily paper and have three credit cards. The real world is somewhat different.
I am not interested in finding a way round the deposit legislation. All I want is clear legislation and a set of scheme rules that takes into account the commercial realities. The fact that a case such as Superstrike goes as far as the Court of Appeal on a relatively routine point most thought did not apply is, in my view, a clear indication the legislation is poorly drafted, which is nothing new. However, the fact we are still left in limbo so long after the decision is nothing short of a disgrace.
Due to the fact there is a doubt about the timing of receipt, in my example above I have decided (whether right or wrong) to protect my early renewal deposits within 30 days of the new agreement being signed. This means for two months or so I have protection for twice the amount I hold. I see nothing in the legislation that suggests you cannot protect a full deposit before it is all received and I make it quite clear in the second certificate I provide that the paperwork should not be taken as a receipt for amounts which may not at the time have been paid.