Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Monty Bodkin
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Sign Up21:02 PM, 28th November 2014, About 10 years ago
Rosalind,
It wasn't supported, it isn't happening.
Mark Alexander - Founder of Property118
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Sign Up9:43 AM, 29th November 2014, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "28/11/2014 - 21:02":
That's my understanding too. 100 votes were needed to continue the discussion but only 60 votes were cast.
Please correct me if I'm wrong.
.
Michael Barnes
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Sign Up11:28 AM, 29th November 2014, About 10 years ago
Reply to the comment left by "Mark Alexander" at "29/11/2014 - 09:43":
You are wrong.
The vote that was taken was to put the Bill to a vote (i.e. to end the debate).
That vote was 60 in favour 0 against.
However, there needed to be at least 100 MPs voting for the result to be valid.
As the vote failed, the debate continued and ran out of time.
It was then scheduled to continue next Friday.
It aint over yet.
Michael Barnes
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Sign Up11:16 AM, 30th November 2014, About 10 years ago
Reply to the comment left by "Rosalind " at "28/11/2014 - 18:35":
I was in the middle of replying with a hypothetical scenario yesterday (of a criminal thug investing in poor quality housing and getting in tenants who need somewhere, anywhere, to live and his tenants being intimidated by his reputation, and such a person having little incentive to improve his property, and coming from an environment where revenge is second nature in order to maintain reputation) when my wife said 'have a look at this'.
'This' was a Facebook post by one of her friends, who has 6-month old twins.
The initial post (late Thursday evening 27th) said "Would anyone else be worried if they had this in the room where their babies slept? I'm not sure if I'm over reacting but rang the agent only to be told if I don't like it I should move out. Not quite sure what to do????", followed by three pictures of mould on walls and ceilings.
This was followed by various supportive posts from friends and then (late Friday evening 28th) a post saying "Hand delivered today" and a photo of a letter accompanying a S21 notice for posession after 31 January saying
"Please find enclosed a section 21(b) Notice requiring the termination of the tenancy at the end of the fixed/initial period. We are carrying out the landlord's instructions in this respect. We have been managing this property for several years and there have been no previous incidence of mould. Mould is cause by the warm air settling onto a cooler surface and is nearly always as a result of poor ventilation. this is nearly always the case with bathrooms in modern homes. The solution is so simple it almost beggars belief. Open the windows to allow the warm air to escape, how else does one think the warm air is going to exit the room?
We would appreciate it if you would remove your ill informed Facebook comment. I wonder how our tenants would react if we posted incorrect, ill informed and embarrassing comments about them everytime they wanted a light bulb changed were late with their rent, broke something, failed to open a window and then were surprised they were suffering from condensation?
I don't want this thread to be diverted into a discussion of this particular case (agent should at least have said 'let's have a look to see what is causing the problem'; tenant has already contacted Environmental Health based on initial response; I am supporting her with my knowledge gleaned from Property118; I have advised her to talk to Citizens Advice and Shelter), but wish to make the points
Retaliatory evictions do occur
The letter from the agent shows that this is a revenge eviction (the fixed term actually ends 31 December)
I have never made a retaliatory eviction (because I am not stupid)
This is the first case of retaliatory eviction of which I have direct knowledge
Maybe a significant part of the problem is poor agents who see an opportunity to make more money from 'generating' a new tenancy
We as decent landlords find it hard to see things from the view point of bad landlords and from the view point of tenants who are forced into the clutches of bad landlords (or who stumble there accidentally)
We need to fight for retaliatory eviction laws that are fair to decent landlords (because laws will come: all major parties support the principle, as do I)
We need to fight for retaliatory eviction laws that are fair to decent landlords (because laws will come: all major parties support the principle, as do I)
Dr Rosalind Beck
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Sign Up13:26 PM, 30th November 2014, About 10 years ago
This is one case. As you say, you have never come across it before and neither have I, either regarding myself or any other landlords I know or have heard about. It is a red herring. I certainly won't be fighting against something I consider to be a very rare occurrence, possibly happening somewhere or other; and, in so doing, punishing good landlords by forcing them to provide rent-free accommodation across the board to all sorts, but most likely to tenants from hell who will know how to use the law to their advantage (aided by organisations such as Shelter).
I also think the agent and landlord in the above scenario have a strong argument. Both in terms of the possibility/probability that the tenant caused the problem and in terms of their publicising it on social media. If I was the tenant, moreover, I wouldn't have moved into a house where I could see such mould during my viewing. And if it wasn't there then, when and how did the mould form? Also, I would vote with my feet and move out if I weren't happy with my accommodation. I wonder if the tenant will now use this as an excuse not to pay the rent, and if so, I wonder if they will publicise that fact too...
Finally, if such a law is deemed to be inevitable - which I also dispute, as I don't believe in such fatalism - then I would be aiming to get a clause in regarding rent arrears, so that people cannot live rent-free just because they've made a spurious complaint.
Monty Bodkin
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Sign Up15:58 PM, 1st December 2014, About 10 years ago
Reply to the comment left by "Michael Barnes" at "29/11/2014 - 11:28":
It is over in the sense that this bill is not going to happen.
It is 'scheduled' to continue on Friday but see where it is listed;
http://services.parliament.uk/calendar/#!/calendar/Commons/MainChamber/2014/12/5/events.html
Michael Barnes
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Sign Up11:04 AM, 2nd December 2014, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "01/12/2014 - 15:58":
You're right, of course. It is extremely unlikely, but not impossible.
I look at things with the view of 'what could go wrong', so until it is certain that it is dead we should still worry (give it til the end of january).
However, It will be back. The major parties support the aims and will be likely to do something after the next election.
We can rest, but not stop the fight.
Michael Barnes
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Sign Up11:35 AM, 2nd December 2014, About 10 years ago
Reply to the comment left by "Rosalind " at "30/11/2014 - 13:26":
I find it sad that without knowing anything about someone other than (in summary) she notified the agent of an issue (which her agreement required her to do) expecting to get help and guidance, and when that help was not forthcoming she sought help from her friends, YOU jump to the conclusion that she is probably a scumbag tenant.
I spoke to the agent that I use (tenant find only), and they said that their first action would be to explain about causes of mould and then go to look to see if it is a tenant or landlord problem, and then work with the tenant to find a resolution. That is what I would expect from an agent and is what I do
In my experience most tenants are decent but many still fear revenge evictions so don't mention problems. I had a tenant tell me at check out (her decision to leave) after 3 years in a flat "it is a bit cold in the bathroom in the winter"; I hadn't notice that there was no heating in there when I bought the place, and I put in heating before the next let.
Dr Rosalind Beck
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Sign Up15:42 PM, 2nd December 2014, About 10 years ago
And I find it sad that the newspapers only ever report on 'rogue landlords' and 'poor tenants/victims of awful landlords.' I also am not willing to simply believe a tenant's account of events without checking the other side of the argument. I can cite hundreds of stories from dozens of dreadful tenants from hell - indeed, I have written several books on the theme, but no journalist has ever asked me to tell them about my experiences for a newspaper report. For every 'rogue landlord' I honestly believe there are dozens if not hundreds of tenants from hell, and yet the tenants' point of view always seems to take precedence. Also, as this is a site intended for landlords I don't want to be put in the position of having to 'defend' landlords continually to someone who wants to put the tenants' point of view constantly. We get enough of that point of view from all directions.
Monty Bodkin
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Sign Up17:19 PM, 4th December 2014, About 10 years ago
The Tenancies (Reform) Bill isn't happening but the contents of it may be. They have been cut and pasted today and tabled for amendment into the Deregulation Bill;
http://www.publications.parliament.uk/pa/bills/lbill/2014-2015/0058/amend/am058-b.htm
A couple of minor tweaks to it but it still has the same obvious flaw;
Rogue tenants will use it to delay eviction indefinitely.
Don't know if it will succeed but you've got to admire their cunning.