Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Barnes
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Sign Up23:28 PM, 25th November 2014, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "25/11/2014 - 21:12":
If I already knew the answer, then I would not have asked; life's too short 🙂
I have heard anecdotally that there are problems with S8 mandatory grounds but seen no hard evidence.
I have read the link you kindly provided, but it gives no information on S8 ground 8, so I still have no hard evidence.
Dr Rosalind Beck
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Sign Up9:41 AM, 26th November 2014, About 10 years ago
My MP is clearly a dead loss on this issue and will blindingly go for the PC easy-target of landlords. Some people will swear black is white and while willing to believe there are tons of rogue landlords will deny the existence of tenants from hell. So, does anyone have any ideas regarding others to write to? I'm not talking about persuading these ones with their ears shut off, but which Minister(s) should we write to, to give them the benefit of our ideas - as we clearly know a lot more than any of them about the ramifications and the injustice of the Bill as it stands. If we could send quite a few emails to these pro-business and at least not anti-landlord people, this could help.
Monty Bodkin
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Sign Up11:40 AM, 26th November 2014, About 10 years ago
Reply to the comment left by "Michael Barnes" at "25/11/2014 - 23:28":
See the link below.
Read it in from the perspective of a private landlord, this bill being passed and section 21 being easily defended against for made up disrepairs.
Bear in mind the people being frustrated by section 8 are professionals handling possession cases day in, day out with huge resources. They know more about the process than anyone barring the most specialist of housing lawyers.
If you search and mine deep enough following my earlier link you will get to the statistics showing the failure rate of section 8 applications. It is not fit for purpose.
http://www.property118.com/district-judges-possession-question/32000/comment-page-2/#comments
Does this bill (in its current form) still look reasonable to you?
Sharon Betton
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Sign Up13:17 PM, 26th November 2014, About 10 years ago
Reply to the comment left by "Rosalind " at "25/11/2014 - 08:57":
In answer to Rosalind - my understanding is that there will be no affect where a social tenant makes a complaint - the enforcement services would generally see it as a conflict of interest. However, social landlords are unlikely to be particularly concerned how a family or single tenant lives, provided it causes no nuisance to the neighbours. Where a tenant lives in filth and damages the property, housing officers who may be aware of it will not have their pockets hit when they leave thousands of pounds of damage. The private landlord is the one who pays in the private sector.
Dr Rosalind Beck
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Sign Up14:05 PM, 26th November 2014, About 10 years ago
Yes, quite right Sharon. They get their wage packets at the end of every month however much damage is done. Ditto social workers et al (unless they're so bad they get the push). There are a lot of bleeding hearts out there, who protest to really care about tenants/clients, but who wouldn't get them a cup of tea out of their own pockets! Anyway: still wondering: anyone got any ideas about who else to write to? - as it would be good if we could flood a few inboxes today and tomorrow with our point of view.
Michael Barnes
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Sign Up14:34 PM, 28th November 2014, About 10 years ago
Been watching the 'debate' in the commons.
Never more than 20 MPs present (but they did manage to find 60 MPs for a vote on moving to the vote).
'debate' continues next Friday.
Mark Alexander - Founder of Property118
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Sign Up15:16 PM, 28th November 2014, About 10 years ago
LACK OF SUPPORT HALTS REVENGE EVICTIONS BILL
Commenting on the failure of the Tenancies (Reforms) Bill to progress past second reading in Parliament today, Richard Lambert, Chief Executive Officer at the National Landlords Association (NLA), said:
“The NLA has always been concerned that there is not the weight of evidence to justify the need for additional legislation.
“It seems the majority of MPs share these reservations given that so few were present to vote for it.
“Retaliatory eviction, if and where it does happen, is an unacceptable and completely unprofessional response. Tenants should be able to raise issues with their landlords without the fear of losing their home. However, the Tenancies (Reforms) Bill is a response more to the fear of it happening than widespread experience”.
Michael Barnes
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Sign Up15:37 PM, 28th November 2014, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "26/11/2014 - 11:40":
I have now had a more-critical look at the bill and considered the problems identified from your link.
On that basis you are right that there are many problems with the proposals and their likely impact on individual landlords and the PRS as a whole.
I am still of the opinion that tenants need to be protected from retaliatory evictions when they rightly ask for serious problems with their home to be fixed. I am therefore in favour of the principles of the Bill but would want to see it being fair to LLs as well as tenants.
My approach has been to write to my MP not to ask him to oppose the bill nor to attend second reading debates (it is at the third reading we need opposition if it is still unfair to LLs; the second reading is to vote on whether the principles of the bill should be taken further; see this link for the stages a bill goes through and links to a description of those stages), but to identify problems that I see with the wording of the Bill and to ask him to take appropriate steps to ensure that they are addressed before the Bill leaves the Commons. In particular I have noted that the Bill provides protection to tenants from bad landlords but does not provide protection to landlords from bad tenants.
I would suggest that all landlords do the same. You are then not asking your MP to take a specific action (with which s/he may be uncomfortable), but to use his/her judgement to address unfairness and unexpected consequences.
below is the summary from my letter to my MP; the body of the letter expands upon the points:
SUMMARY
I would like to summarise my observations as follows:
1. The bill addresses the issue of revenge evictions from the tenants position but does not protect landlords from bad tenants and has negative implications for good landlords and for the future of the private Rented Sector (PRS) as a whole.
2. Clause 1(1) gives tenants over 8 month's security of tenure after the serving of a relevant notice. Is that really the intent?
3. Section 4 makes it impossible for the landlord to obtain possession at the end of a 6-month tenancy.
4. Clause 2(8)(a) is unfair to both landlords and tenants (makes remortgaging during a tenancy unlikely to be acceptable to a lender) and will either lead to fewer properties available in the PRS or will lead to S21 notices being issued in order to remortgage.
5. Bill should allow notice from tenant to be sent by email, and should require LA to have an email address to be included so that a single send goes to both LL and LA as corroboration of tenant's claim.
6. LHAs must not be allowed to prevaricate on a complaint in order to prevent tenant becoming homeless
7. There is no requirement to notify LHA BUT if LA not made a decision, then there is a defence. Who has the duty to notify the LHA? 1(3)
8. Courts must not be allowed to put back a S21 hearing because it is challenged; they must be required to hear the landlord's rebuttal at that hearing.
9. need to provide sanctions that will be relevant to a bad tenant if they falsely claim to have made a complaint before the service of a S21. That should include criminal as well as civil sanctions. (Perjury? 2-6 month's rent to LL).
10. The effects of the bill need to be assessed for
a) unwanted benefits to bad tenants, and
b) adverse effects on good landlords and the PRS as a whole.
Finally, I understand that there is an "All Party Parliamentary Group on the Private Rented Sector". I would be grateful if you would also make my comments available to them.
Dr Rosalind Beck
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Sign Up18:35 PM, 28th November 2014, About 10 years ago
Can anyone honestly say they have evicted someone for asking for a repair to be done? I haven't in nearly 20 years of being a landlord. It would be shooting yourself in the foot, as you'd only have to repair it for viewings anyway... and then you lose out with the void. The problem is that the whole premise is wrong and built on sand, but so many people have bought into it. And they've now gone and proposed stupid solutions to something that isn't a problem. It is so annoying to have non-landlords who have no knowledge of our business interfering in this way, as though they are some kind of experts. God I'm annoyed.
Dr Rosalind Beck
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Sign Up19:46 PM, 28th November 2014, About 10 years ago
On a more constructive note, however, should we try and push a clause which reads something like this:
'A Section 21 notice will, however, be able to be served if the tenant is at all in rent arrears both at the time of the complaint or subsequent to it.'
That sentence would make me a lot happier and why should it be objected to?