Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Antony Richards
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Sign Up17:42 PM, 20th August 2012, About 12 years ago
Given the amount of poor agents around, individuals must be allowed to rent and manage their own properties. I'm a bad agent. It must be true because our MP said so in Parliament.
My daughter is in Cardiff where we are having ridiculous problems trying to get her deposit back. We went to dispute 12 months ago and won. It looks like the same is about to happen again plus I shall be suing the landlord for not protecting the deposit and not providing the right prescribed information. The agencies I have dealt with in Cardiff are quite simply fly by nights who see an opportunity to make a quick buck.
There is a problem where corporate agencies put poorly trained staff in front of house, their lack of knowledge is astounding. It is actually quite fun following them into a house just to hear how little they know but the firms have membership of ARLA etc, not the individuals.
Much as I would love to see all landlords being forced to use agents it is just not practical.
Its also fun dealing with soliciors acting for tenants who, being jacks of all trades, do not know landlord and tenancy law particularly well. I am not saying I know everything or do everything properly, but there is a great deal of mis-information out there.
Mary Latham
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Sign Up18:46 PM, 20th August 2012, About 12 years ago
Ben the accreditation schemes that are based on the LAS modle passport landlords from one scheme to another free of charge - they are not "vying to be the body of choice" and we don't expect landlords to pay twice or the same thing we just want all landlords who become accredited to be recognised whereever they let. MLAS is mdlands based, NLA is a ntional scheme but neither want to be "the scheme" just part of a national model delivered locally by landlords who know the patch.
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Sign Up20:32 PM, 20th August 2012, About 12 years ago
Quite a few of my tenants have said that they much prefer to rent privately, ie NOT through an agent.
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Sign Up0:37 AM, 21st August 2012, About 12 years ago
JUST STOP RIGHT THERE !!!
this Mike chap is taking you for a fool. creating an argument where none existed before.
do not even read this Mike's opinions.
the reasons I say this are obvious !!!!
WHO DRIVES YOUR CAR ? YOU DO
WHO LIVES WITH YOUR FAMILY ? YOU DO ( or at lease it should be )
WHO LIVES YOUR LIFE ? YOU DO !!
NOBODY NEEDS SOME ARGUMENTATIVE IDIOT TO TELL YOU HOW TO RUN YOUR LIFE.
HOW TO RUN YOUR BUSINESS NOR HOW TO BREATH.
I would not take such abuse from my wife....let alone from some stranger.
you do your best. that's all. and if it's not good enough for the Mikes of this world....then you cannot help him.
politely tell him to p*** off.
this Mike does not have to buy from your shop. he can go elsewhere.
there are bad landlords just as there is bad tenants, bad doctors, bad politicians, bad policemen, bad builders, bad mechanics, the list is as long as the ' good ' one.
you don't send your car to an agency mechanic just in case you get a bad mechanic.
afterall, the agency mechanic could end up as the bad one ! then what !!
the very same argument could be used for every walk of life, creating multiple levels of indifference.
delete his opinions from your mind. he is not worthy of comment.
David Main
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Sign Up4:52 AM, 21st August 2012, About 12 years ago
Mike - you are behind the curve so far as Scotland is concerned. As a landlord in Scotland I must periodically register myself and my properties with each local authority in which I let and undergo a crimal records check to prove that I am a fit and proper person to let property. Should I engage in the type of activity Mark Alexander quotes you as saying I can be be barred from letting property, on pain of criminal conviction if I do. For failings short of the criminal behaviour you describe, such as letting a sub-standard property or failing to discharge my other responsibilities as landlord, the tenant can be ordered not to pay rent until my failings have been rectified. Again, persistent failure will see me disqualified from letting property.
Satisfied???
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Sign Up9:42 AM, 21st August 2012, About 12 years ago
It would seem that the Scottish way of doing thing over the English way has many things to commend itself.
Perhaps a review of the way Scotland does things as it maybe a useful blueprint guide as to what England may do.
I can't see as there is much difference between an English LL and a Scottish LL!?
However it is a general truism that good LL will register for schemes etc and bad ones won't.
Govt does not have the time or money to find all the iunregistered LL and all their properties.
It would take about 35 years!
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Sign Up13:51 PM, 21st August 2012, About 12 years ago
That we even assume (as so many have here) that we can put the letting of our OWN house (that is to say as a landlord we kindly LET someone occupy our own territory in return for some money naturally) in the same bracket as the internal workings of the human body, high speed transport and stocks&shares/annuities management under FSA control, in the first place, shows what a good job the powers 'that be' have done in clouding people's minds by the acceptance of initiation rules. Hmm. Let's see now, shall we now make things easier for say social services (after all that is the modern authoratative objective to make things easier to suit themselves) and declare that we all have to have a parenting license to own/keep our children to cover themselves and save them having to do 'post' checks, be allowed out at night in areas where there are no CCTV cameras only if we are on the higher rate of the new daily government payments scheme and marked as a good citizens and if so, be able to collect points which on totalling 14 we will be able to have our passports for 2 weeks and be allowed to spend our money actually outside our own country. Or shall we 'get real' accept life is life, remove big brother's testicles (his power source) with an unqualified surgeon naturally and let me have continue to have access to the wallets of all lessers citizens than myself without any boring control freaks or freakees (the ones who actually feel better sub-conciously when they are being controlled) swimming in my free space. Imagine there's no countries (Mr JL)
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Sign Up18:30 PM, 21st August 2012, About 12 years ago
I completely agree that most agents in the UK are not that professional - I experienced it both as tenant some years ago now and now as landlord. To be honest, as landlord I would prefer to hand the responsibility to a decent, professional and knowledgeable agent. BUT, reality is that most collect rent only without much customer service. The UK market is ripe for professional residential letting agents.
As I work extensively in the commercial property market I know the difference and for that reason my wife and I decided to manage our properties ourselves. It does take some commitment to ensure it is done correctly but tenant feedback has been really positive. I think I speak for the majority of landlords by saying that we are not out to scam tenants out of money - we expect to receive rent for the properties we let out. It is a business activity and the rental income reflects the risk we take (putting cash into your bank account may be less risky, hence the return is lower etc). There will always be 'rogue' landlords and they are the ones unlikely to register.
If additional regulations are introduced then this will ultimately increase costs - these costs will be passed on to tenants one way or another so just make it more expensive to rent. In the current economic environment we need stimuli not additional red tape to encourage entrepreneurship and growth.
Elaine Hassall
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Sign Up23:54 PM, 25th August 2012, About 12 years ago
Hi, I'm new to the site but feel I can comment on this, I manage all three of my flats, I advertise on Gumtree, show people round the flats, explain what I do as a landlady ie any problem with the flat sorted within 24 hours, a well looked after flat, rent paid late because of personal problems. I then explain what I expect from a tenant ie rent paid on time, property looked after, no upsetting the neighbours (who have my phone number to ring if there is a problem) and that I have a cousin who is built like a brick ****house and if there are any problems they are out, no section 21, no courts, I all so explain I will not pay any fines and that I'm so busy I would welcome six months doing nothing in prison, also that I would contact every newspaper, name and shame them so no-one would ever rent to them again. So far a young tenant has done a runner owing a months rent and having let his two dogs use the flat as a toilet and I've had to explain to a noisy young neighbour of one of my tenants that it wasn't a good idea to keep having parties and disturbing my tenant! I used to be really nice and quiet until I got into BTL but there again you shouldn't mess with a woman in her late 40s - it's the hormones you see! Having said all this I've had tenants ring me to see if I've any more properties to let as their friends are interested and other tenants that have been with me for years.
Matt Wardman
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Sign Up18:53 PM, 26th August 2012, About 12 years ago
The Scottish way succceeded in adding something like £15m of license fees to the costs of tenants in the first few years in return for the benefit of a single digit no of landlords who lost their licenses.
Having said that, Sir Robin Wails' fees in Newham will be about 10 times higher for no discernable benefit whatsoever.