Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up9:54 AM, 19th August 2012, About 12 years ago
"I am sick and tired of all Landlords being tarred with the same brush!"
This is a common refrain Barry, one usually levelled at my articles because I deal with the criminals but that isnt what is happening here. I'm sure you are a good landlord, so is Lise and Mark and Mary and HMO Landlady etc. It isnt tarring all landlords to discuss a very real problem. I dont feel I am being tarred with same brush as other human beings when murder is being discussed in the papers.
Mary asked earlier why more isnt being done to take the bad ones off the board. I mentioned staff cuts and resources etc but the other reason is there are simply so many of them. I know this isnt what you want to hear but its the truth.
The vast majority of landlords are decent caring people and there are also thousands who arent. Thugs, bullies and chancers with little regard for their tenant's lives.
My views have chanaged in the past few months. I appreciate that the decent landlords want the criminals out of the way because it makes it bad for all on many levels, not least of which is a liberal bit of brush tarring but despite sympathies I dont see much going on within the landlord community to address the problem so I think licensing should be imposed. And I wholly disagree with the idea that it will drive landlords away from the lettings industry. Its too lucrative an endeavour and people are drawn to landlording because they like it. Some may get out but more will come in and licensing gives enforcement officers the real tools they need to police the sector.
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Sign Up11:26 AM, 19th August 2012, About 12 years ago
I took the decision long ago to put my money into property, rather than have a pension - there were too many fingers in the pension pie!
But how lucrative is property over a pension? You pay tax on both, but you get tax relief against your contributions to a pension. When your pension matures you just sit back and reap the benefits -with property there are always the questions of management and maintenance. You hope your property will increase in value, but there are very few areas where that is currently happening. Some would say "You can always increase the rent!", but how much can you increase the rent in any one year without driving the Tenant out? Lucrative? I don't think so - with mortgages, management and maintenance I'll be lucky to get 4-5% return on my original investment at current rates (although I agree a "bad Landlord" could probably get that up to 9-10% - that's lucrative!), and that is without consideration for the time I put into the business!
I have a property standing next to a property that belongs to a well-known "exempt charity" Housing Association. The Housing Association property is delapidated, has rotting soffits and eaves, they do not bother their Tenant with inspections - in fact, they give their Tenant a free hand to do as they please! I thought the Tenant owned the property - it was only when there was dispute about the state of the property that I researched and found the involvement of the Housing Association! Apparently, even respectable "exempt charity" Housing Associations can be bad Landlords!
So why do I do it? I don't know, but it gives me something to do in retirement! I'll leave that question to my daughters when they inherit the business!
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Sign Up12:17 PM, 19th August 2012, About 12 years ago
I believe there should be a nationally recognised Code of Practice against which ALL Landlords should operate - not just the private Landlords, but also the large so-called "charity" Landlords.
I have seen attempts at preparing a CoP, but they have usually been prepared by Landlords' Associations - who are usually no better than Agencies with the advice they provide! I was recently presented with a Deed of Guarantor form from a National Landlords' Association, that I was told was the "cat's whiskers". However, it started off with the clause "In consideration of payment of one penny ...... " - was it a Contract or a Deed? It had a "cover-all" clause, but did not mention the changes necessary when there was a change in the Letting Agreement. There was the usual "gobble-de-gook" that should have been written in plain English, and finally there was an "exclusion clause", denying any liability to all who use the Form. That is not the sort of advice I want from a Landlords' Association!
A nationally recognised Code of Practice will provide a standard against which all will stand up and be counted, and to which all "good" Landlords will subcribe.
The problem is - who do we trust to prepare it?
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Sign Up12:36 PM, 19th August 2012, About 12 years ago
We all know there are bad Landlords out there - big and indifferent, and small and calculating!
How would a Code of Practice work?
Eventually it would provide the basis for the registration of all Landlords - comply or be struck off! Only registered members would be allowed to call themselves "Landlord", all others would be delegated to the title "Property Owner". Perhaps, eventually, the name "Landlord" could have the same protection as Architects, Surveyors, and Engineers!
Only the Government could provide such authority, but the Government are notoriously slow at getting anything done! However, they could initiate a body to act on their behalf, representing Landlords and Tenants. Perhaps the resulting body called be called a "Landlords AND Tenants Association".
Membership of the Association would confer certain legal responsibilities on the Landlord, but conversely there would be some legal protection from prosecution.
The Association would prepare legal documentation, for which it would responsible - no more exclusion clauses!
Similar registration and documentation could be prepared for Tenants, providing a database of Tenants.
Perhaps this could be a beginning to satisfy Mr "Industry Observer"!
Any takers?
Ben Reeve-Lewis
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Sign Up13:38 PM, 19th August 2012, About 12 years ago
I'm with you there Barry, who do we trust indeed?
And I also agree that social landlords dont always run a tight ship either. Many fall short of the decent homes standards they should be complying with, but I suspect that has much to do with cuts too.
I dont know if you know this but some social landlords have gone down this government suggested line of paying tenants to do their own repairs, on the basis that it is cheaper than sustaining maintenace contracts. Again this isnt a council inspired idea but a goverrnment one. Arguments have been raised about safety and quality of work but all government are interested in is cuts.
To get a good solid system in place would require the concerned parries to sit around a table. Landlord accreditation bodies all have their own sub-agenda's, vying to be the accreditation body of choice, councils cant see past their own noses because they are trapped in a 1950s 'Yes Minister' mindset that they cant seem to shake off and tenants groups have no organised voice so I am not hopeful.
This is in part why I support licensing. Criminal landlrods are a massive problem but current legislation doesnt help enforcement officer like me to get them out of the way. Give us licensing and we will be able to clear them out and leave the good guys in operation
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Sign Up15:25 PM, 19th August 2012, About 12 years ago
Perhaps "The National Landlords and Tenants Registration Council" or "The National Register of Landlords and Tenants" would be a good starting place!
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Sign Up17:06 PM, 19th August 2012, About 12 years ago
Hi Ben - we seem to be singing from the same song-sheet, but for different reasons!
Where are you based? Forums are okay, but they can only be used to discuss matters of principle - perhaps we can get together for a meeting to discuss points of common interest.
Jonathan Clarke
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Sign Up17:52 PM, 19th August 2012, About 12 years ago
Ive come late to this and confess
have not read all the posts word for word. My view......
I am a self managing landlord. I also view myself as
an agent in all but name . I am my own agent. We are one and the same really.
I could set myself up as a company and give myself a neat cool name and manage
my properties under that name. But its just a name. Whats behind the name is
more important
My day to day managing skills would not change with a
brand name. My qualifications would not change. My enthusiasm, my integrity ,
my experience, my knowledge base and my ability to do a good job ( or bad)
would remain the same. I`m not the best landlord or agent in the world and I
know for sure I am not the worse. Its a bit of an arbitrary test. Some skills
come easy to me and I`m the bees knees at. If I compared certain
skills I have against some agents even the good agents
I would still beat them hands down i reckon. If I went for a job in an agency I
believe i would get that job. I have far better interpersonal skills than many
of the agents I interviewed for the job of managing my properties. It was
embarrassing on occasions to see how so many fell short in that area. And
renting properties is a peoples business. Its all about human interaction.
I interviewed about 8 before i hit gold. Certain
skills I`m rubbish at though and an agent may beat me hands down. My technical
skills for example. I kinda know what needs to be done but I push it to the
back of my mind and take for ever to do it. Not the legal stuff so much ( but
having said that I bet no one would get 100% in the exam whether they are self
managing or a bespoke agency). Its more the technical day to day stuff. The
spreadsheets the computations the rent collection the programme of works. I can
do it but its hassle and many could do it better I`m sure. Of course i know the
gas certificate is important and legal and that gets done but its more to do
with the organising of it. Some agents are very good at
systems
So whats the answer. Regulation , Training, Education
,Raising Awareness, Ombudsman ,Carrot and Stick Approach, Fines, Spot Checks,
Reward System, Face to Face Interviews, Name and Shame, Written Tests, Yearly
MOT , Trust , Complaint System. I dont know to be
honest.
I`m open to suggestions. I`m would be happy from time
to time of having access to some guidance and support and encouragement from the
authorities. Some balances and checks. Ive built up a sizeable business
from scratch. Someone should poke their nose in and check all is ok I guess.
A man in a grey suit to come out with me and shadow me for a day would
hold no fears. I would maybe get 10 out of 10 for some bits and 4 out of 10 for
other bits. If there was 10 questions covering a range of expectations and i
scored 85 out of a 100 i could work on the 15 points where i came
up short. If the results were published and i saw 8 out of 10 recognised
branded agents in town got only 50 out of 100 I could puff my
chest out in pride and say i told you so I knew I was good If they
all scored 95% + then i would go very quiet and eat humble pie and go back to
the drawing board.
A supportive approach to bring standards up
i am all for as opposed to a controlling
oppressive regulatory approach with a - do this or we will shut you down type
attitude.
A branded agent with letters after their name and
pretty pot plants in high street premises is only as good as the
people who work within. All that glitters is not gold
Some Agents will be great but some will be a
superficial glossy book cover with no worthwhile content within
Some Landlords will be great but some will be a
superficial glossy book cover with no worthwhile
content within.
As a self managing landlord with 12 years hands on
experience I hope my book has worthwhile content
within. I like to think I`m a good read. Others including my tenants will judge though.
Ben Reeve-Lewis
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Sign Up18:31 PM, 19th August 2012, About 12 years ago
“Any takers?” Yeah me Barry haha
What I want is minimal property standards in terms of safety
and decency ( I see some dreadful places)
I want landlords trained to a minimum standard, not lawyer
stuff just enough for them to understand the do’s and donts.
I want tenants trained to understand their obligations.
I want standard enforcement legislation lifted and replaced
with licensing on a 3 strikes and out rule like Mark suggests.
I want councils to change their role and be mediators and
supporters of landlords
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Sign Up9:49 AM, 20th August 2012, About 12 years ago
Another interesting article, some valid points from both sides