Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mary Latham
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Sign Up10:59 AM, 18th August 2012, About 12 years ago
Ben I usually agree with most of what you say because we share a similar reality of the PRS. To be honest when the HA2004 was being discussed I said that there should be compusory licensing of all landlords with a SMALL national fee like a Driving Licence or Passport. In those days I worked closely with some VERY knowledgable landlords on the Executive of the National Federation of Residential Landlords. They told me that what would happen is that the SMALL fee would rise to become part of the income of Government or local authorities and that it would not make a scrap of difference to standards in the PRS just as the Road Fund Licence is not used to improve our roads. I argued that there are many bad landlords who need to be controlled before they bring down the PRS and make people afraid of renting from a private landlord. Mike Stimpson the Chair, told me "We don't want barriers to people investing in property to rent what we need to do is make it easy for landlords to be identified and that means getting them into landlords association so that good landlords can train them up so that they know what they are doing". Time has proven that Mike was right and I was wrong because I cannot see how Licensing of landlords has made any difference to the bad landlords, what do I see is the good guys paying through the nose so that local authorities have the funds to chase the bad guys. Even with those funds there are, 5 years down the line, thousands of landlords who should be licensed that have not come forward and have not been brought to book. I see relicensing fees that have increased by 200%+ on the original fee being charged to those good landlords who did come forward and are now only applying for a renewal.
Mike Stimpson I bow my head to you sir - you were right.
Mary Latham
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Sign Up11:40 AM, 18th August 2012, About 12 years ago
Oi Don't laugh at me Mr A I am not normally a woman of few words. If landlords remain legally responsible for our rented properties and the behaviour of our tenants while they are in those properties, as we do, the same legal system cannot take away our right to complete control of those reponsiblities. That would be like the law saying that I am responsible if a person driving my car breaks the speed limit but I am not allowed to be the person driving my car. In my humble opinion ONLY that ONE point is relevant.
If IO had said list the important issues that need to be addressed in relation to landlords and tenants that would be a different discussion.
Lisé Willcox
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Sign Up10:47 AM, 18th August 2012, About 12 years ago
Mike has had some bad experiences, I don't use agents as I look after my tenants better than they can, I'm available 24/7/365! that's why I never have voids! Recently we fitted adjustments to a house with 24 hours notice, the tenant had a sudden breast removal, (cancer), and was home same day unable to use left arm for 6 months, the council were going to do some more but it was going to take weeks due to red tape., I wanted the best instantly as I know behaviour breeds behaviour and I also happen to care! So I am on FB with my tenants and occasionally u notice a room or a garden and I'm always impressed, I don't do formal checks i just notice when called in to do spot maintenance , we supply white goods so occaisonally we are called out for that aspect too, and then there's the gas engineer (also on FB) information flows and we are like family. It may go wrong one day but the last 7 years with 8 separate properties soon to increase is working for us all. Two tenants are DSS financed and there is no restriction on pets or artistic licence! I think it helps that we are tenants of my father in laws! So we know how it feels not to own your home.
Mary Latham
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Sign Up12:08 PM, 18th August 2012, About 12 years ago
IO I said that a landlord cannot devolve the "legal" responsiblity. Yes a landlord can appoint an Agent to act on his behalf but that Agent is always "acting on his behalf" and it is the landlord who will carry the can if that Agent gets it wrong.
I agree that there are some awful landlords who should not be allowed to let their own properties but I do not agree that good landlords should be prevented from doing so. There is not an Agent in this country who could manage my tenancies as well as I do because I have the vested interest in the well being of my tenants and in ensuring that I comply with ALL the many pieces of legislation and regulation that all landlord should meet. I want to know my tenants and for them to know me, I want tenants to be able to talk to me about why their rent might be late, why they need to take in a sharer, why they need to leave the property before the end of the fixed term and anything that they need me to do to make their homes more suitable to their needs. Even the best Agents haven't got the same vested interest.
When I hold seminars to accredit landlords about a third of the delegates are also Letting Agents and I have some very interesting discussions about what they believe they are allowed to do on behalf of a landlord. Going to court to regain Possession. Taking prospective tenants to view the property "there is a term in the AST and the tenant has signed..." The tenancy must be renewed every 6 months or the tenants must move out at the end of the fixed term because the contract has come to an end. I could go on but I' sure that you see my point.
If you had said that all landlord must be registered and must prove that they are legally compliant I would agree 100%. If you had said that all Letting Agents must be regulated and must prove that they are legally compliant I would agree 100% but when you say that landlords should have no right to manage their own properties.......................
Ben Reeve-Lewis
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Sign Up12:46 PM, 18th August 2012, About 12 years ago
I think we are arguing over the same bone here. When I talk
about licensing I’m not just talking about HMO licensing which has no impact whatsoever
on my area of work with harassment and illegal eviction.
Although I agree that we don’t want to disincentivise
investment in the PRS I think it’s such a lucrative income stream that
landlords are hardly going to abandon it and invest in something else. Money
and property have gone hand in hand for thousands of years.
Mary I would never have expected revenue made from licensing
to be ring fenced to be spent solely on all matters PRS. You can bet your
licensing fee is being spent on social care or even street lighting, once it
goes into the council pot it could go anywhere. This is happening with
supporting people budgets. Money given to councils by government but it isn’t ring-fenced
so gets hived off to pay for some random element that has nothing to do with
vulnerable people. Landlords aren’t the only people losing out.
Council money is becoming more like Universal Credit, a lump
sum to make do with as best you can across the board coz you aint getting any
more.
My argument is, why bother using licensing money to fund
enforcement action? Why not chuck the Protection from Eviction Act 1977, the
Housing Act 2004 out the window and just make licensing mandatory with simple
loss of the licence the penalty for running dangerous properties or not
following the laws?
You wouldn’t need an army of enforcement officer to police
the PRS, just a small group in each council who pulls the plug on those who don’t
meet nationally set standards?
You can be prosecuted for beating the crap out of your
tenant but after your (paltry) fine you can still operate as a landlord. Where is
the sense in that? A few months back we whacked a landlord over an issue and he
was fined £20,000. The property was run by a limited company owned by his
elderly mum. So we won but all the landlord did was close the company. 10
people, 1 years work and for what? A criminal who knew how to play the system
Being a landlord can be a good earner, wouldn’t it be enough
of an incentive to know that your business would be shut down if you didn’t meet
standards?
Forget prosecutions, they are rubbish and do nothing to
address the problem. We need licensing
Mary Latham
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Sign Up12:57 PM, 18th August 2012, About 12 years ago
Lisa What a great post. I am always so proud to be a landlord when I hear from good landlords like you. I hope that you go from strength to strength
Mary Latham
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Sign Up15:14 PM, 18th August 2012, About 12 years ago
Ben when HMO licensing was being discussed, before the HA2004 became law, we were told by Government spokesmen that the local authority could only charge on the cost of adminstering the licence. LAs were not even meant to include the cost of inspecting that was "part of their normal enforcement activities". I still have the paperwork from the late 90's when all this was said. As you have said all this has gone by the board and landlords are now seen as cash cows for local authorities to top up their tills and replace the money that Government has withdrawn.
If you over milk a cow do you know what happens? Don't stand near its rear end!
You might imagine that landlords are making so much money that we will not leave the business but I can tell you quiet clearly that there are many of us just waiting for the property market to pick up in order to do just that. It is not just the cost of licensing, there is the cost of increasing rent arrears and damages/losses, the cost of meeting the needs of an increasingly demanding customer (not that I have a problem with that), the fear of Squatters, Article 4 Directions, loss of direct payment from vulnerable tenants, reductions in LHA rents, cut backs in supporting people funding, increasing ASB from people who should not be living in the PRS because they need the support that we are neither trained nor skilled to supply.
Many of us are at the stage when we no longer want the workload and worry and we will cash in our investments when the time comes. If interest rates rise, as they surely will at some point, many landlords will struggle to survive. You cannot do much with the £55 (minus Council Tax) a room the LHA landords in Birmingham get to house some of the most difficult tenants, especially when an HMO licence renewal fee is £850 and a new licence £1,150
If local authorities cannot afford the cost of enforcing the law that is no more the responsiblity of good landlords than the cost of covering rent arrears is the responsiblity of good tenants.
If you think that you have homelessness and high rents now wait 5 years and I will say "I told you so"
If you want a good PRS work with the good landlords and incentivise don't penalise
Ben Reeve-Lewis
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Sign Up16:56 PM, 18th August 2012, About 12 years ago
"Behaviour breeds behaviour" Spot on the money for me. One of the reasons why it is difficult for me to take action against bad landlords is that so often the tenants are just as bad. When seeking legal action for a landlord to correct their behaviour it comes under a branch of law known as "Equity" and in that area the saying goes "He who comes for equity must come with clean hands". What do you do when a landlord punches a tenant in the face and they respond by nicking the landlords furniture (caught red handed with hired van - happened to me last month, just when I was ready to serve the summons)
I have this theory that the worst landords and the worst tenants have a way of finding each other.
The PRS needs more like you Lise
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Sign Up20:14 PM, 18th August 2012, About 12 years ago
I believe I am a very good Landlord!
It is my belief that, if you look after the property you are looking after
your investment, and the Tenant benefits. I have all the statutory provisions
in place (gas certificate, electrical certificate, energy assessment, etc.), and I bother them for an inspection once every 6 months. Consequently, all my tenants are long term, i.e. in excess of 4 years! I don't have void periods!
I used to employ Agencies, but I found they were ripping me off - one Agency was cleaning out my gutters every month!
There may be bad Landlords out there, but I am not one of them, and I am sick and tired of all Landlords being tarred with the same brush!
Barry Hayden
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Sign Up22:14 PM, 18th August 2012, About 12 years ago
"You can't do an MOT on your own car". Quite right, but you can't do a gas safety check on your own property either. However, you are allowed to drive your own car - you do not need to appoint someone else as a driver.
I think everyone accepts there are bad landlords out there - and there are and should be safeguards so that tenants meeting their obligations can have "quiet enjoyment" of the property. But there are also bad agents. And even having agents may not stop bad landlords interfering - after all the landlord will still have a key and know various details about the tenants.
Or is Mike suggesting that landlords should have an automatic exclusion order banning them from going near their property or tenants?