Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Andrew Taylor
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Sign Up23:51 PM, 3rd July 2013, About 12 years ago
I thought direct payment was a standard policy now? But, if you can not prove to the council they are two months behind I can see that being a problem. When I went for direct payment with my LA, they just took a copy of the AST and an up to date rent statement as sufficient evidence.
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Sign Up4:18 AM, 4th July 2013, About 12 years ago
Anon; just to advise you
A LL is NOT liable for any water bill belonging to a tenant providing the LL has advised the Water company ( Remember there may be 2 Water companies for the same address); as in a property I have in Southend.
The LL should advise that at no time should the bill be put in the LL name unless the LL contacts the companies.
The LL should always advise who is the tenant at the property to the utility companies
IF the LL does NOT advise the companies of any forwarding address which he may have then there is a possibility the LL is liable.
LL MUST realise they are NOT liable for tenants' utility bills if the bills are NOT in a LL name at his requirement.
I have tenants who have robbed thousands from utility companies.
I have NEVER paid any of those bills and have NEVER had any requesrt from those utility companies to do so.
Any LL who pays a tenant's bill is an IDIOT!
Just don't do it!!
Kulasmiley
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Sign Up8:00 AM, 4th July 2013, About 12 years ago
URGENT LEGISLATION NEEDED FOR LHA-UNIVERSAL CREDIT!!
With respect what we and the local authorities need is urgent legislation that states that taking rent from local authorities and NOT handing it over to the landlords (private, local housing assoc, etc) should be deemed as deception carrying a criminal offence. WE now all need to work together on this site to loby the appropriate department within the gov't. IF we don't act we will all lose. 100% of our tenants are DHSS, I know this sector very well. We are meeting with council next week on this approach. LETS DO IT NOW!! WHO IS WITH US???!!
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Sign Up8:17 AM, 4th July 2013, About 12 years ago
Anyone involved with HB tenants is really going to suffer when UC is introduced.
LL should consider replacing these tenants with tenants on whom they can source RGI on or similar.
Then it won't matter about rent arrears as the RGI company will boot the tenant out; but the LL will have ALL the rent paid directly to him.
Get yourself full LL contents insurance including malicious damage and theft and then the wrongun HB tenants can do their worst and it will all be covered by insurances.
HB tenants are trouble and will be more so when UC is introduced.
If UC is not paid directly to LL; they will exit the HB market making life very difficult for HB tenants.
What the answer is I just don't know.
I DON'T take on HB tenants because of all these problems.
I think other LL will come to the same decision!
I feel very sorry for those HB LL that try their best and get turned over by their wrongun HB tenants; with NO real form of redress.
Industry Observer
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Sign Up8:25 AM, 4th July 2013, About 12 years ago
@Anon
You need to moderate your language. Best tenant I ever knew was a single mother with one child, left a newly refurbished flat in better condition than when the tenancy started!! Had another child, moved to a 2 bed flat that was in dreadful condition when she took it over, on reduced rent for sorting it out. Ended up looking like something that would win best in show at the Ideal Home Exhibition.
Please quote the "Law" you say was passed several months ago re water bills. This does not exist as there has been no industry comment on it at all. I think I know where your misunderstanding comes from, but those who say you cannot be liable for a utility bill of any description are correct. It is all about contract and who has liability at any point in time.
NOW having said that...............
Whoever said never put bills in LL name is wrong. The liability once the tenancy has LEGALLY ended is the property owner's, and it is an offence not so sign for and pay the standing charge.
As I say please quote exact name of this Statute you say is now on the books and I'll investigate and report back for everyone's better enlightenment.
To all those who seem to take light years to evict tenants - change solicitors, or more likely stop trying to do it yourself. S8 is an easy form to mess up - for example it MUST be completed in black ink!!! With an expert legal firm it should never take 8 months unless there are incredible mitigating circumstances.
Whoever posted about day 31 notices as they are called, immediate action soon as month two is missed, is dead right. And make sure you involve any Guarantor at the earliest possible stage. After all a Guarantor is taken every time on a HB tenant case, isn't it?
Andrew Taylor
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Sign Up8:29 AM, 4th July 2013, About 12 years ago
I've have been in meetings where senior civil servants from DWP have spoken, and they have stated they do not view any landlord as having entitlement to a benefit payment made to a third party. The question of 'theft' of benefit was raised where housing benefits are not spent on housing (it was raised by a local authority representative) but the response was clear - utter contempt on us for even considering that view.
It was again stated that benefit is paid to those who are 'entitled' to it, an important definition as payment comes not from need but simple qualification. It was also stated that once a benefit claimant has received a payment they are entitled to, the state has, and should not have have further influence over what the claimant spends their benefit on.
SO DWP SEE NOTHING WRONG WITH A TENANT NOT PAYING LHA TO A LANDLORD, BE IT PRIVATE OR SOCIAL.
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Sign Up8:36 AM, 4th July 2013, About 12 years ago
Think that was me IO.
I meant don't have bills in a LL name unless you are doing inclusive bills or the tenant vacates and then the LL MUST take over the bills until a new tenant comes along.
There is the option of bills being in the tenant's name ; but the LL pays the bills by DD.
I do this.
It assists tenants with their credit status.
But unless the LL has agreed to pay the bills for a tenant and recive an inclusice rent; bills should normally be in the name of the tenants.
Industry Observer
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Sign Up8:37 AM, 4th July 2013, About 12 years ago
Oh dear Paul back to the same old RGI (rent guarantee/legal expenses) chestnut again!!
As we have debated before you can get RGI on ANY tenancy provided the tenant OR a Guarantor passes referencing, especially credit referencing.
The problem is most quality RGI policies insist on agent involvement to the extent of rent collection if not full management.
Be careful too on consent to let from lenders but especially freeholders and insurers as many will not allow HB tenants, along with students.
On Universal Credit as things stand at the moment the facility to automatically have the rent paid direct to the LL will not exist after October. That is what is in the proposed scheme, the Cambridge (I think) pilot may well be using discretion and not applying that and allowing switching after 8 weeks arrears. But it is highly likely when UC goes national that the facility will remain lost and only if the LA determines the tenant to be vulnerable will the LL be able to get rent paid direct.
Generally speaking landlords would be well advised to brace themselves for all HB tenants being paid their benefit and if they can get any redirected to themselves that's a bonus
Industry Observer
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Sign Up8:39 AM, 4th July 2013, About 12 years ago
Paul
Of course
I'm talking about end of tenancies and during voids etc. When the ex tenant is no longer legally liable date-wise then the LL needs to have the account in their name for the void period.
Someone has to pay the standing charge after all
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Sign Up8:43 AM, 4th July 2013, About 12 years ago
IO that is the real problem; very few HB tenants can source a guarantor who would pass a RGI check.
This is why MOST HB LL come a cropper.
HB tenants who can source a RGI qualifiable guarantor are as rare as hen's teeth!
If I could source HB tenants who could find a guarantor that would qualify for a RGI policy I'd take the tenant on if they could afford my rent; which they can't!
This is why HB cause so many problems as LL have to leave themselves so exposed.
HB know this and and and abuse these poor LL.