Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Bond
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Sign Up17:19 PM, 27th July 2021, About 3 years ago
EPCs are a farce and will remain so until they overhaul the system. Are they supposed to measure eco-efficiency as defined in emissions of CO2 etc... or whether they provide a warm comfortable home for a tenant... or whether they keep tenants' fuel bills low .. or meet the whims and prejudices of the inspector you meet on the day?? Until these things are sorted out and we can get a sensible guide as to what they really want, there seems no point in wasting money trying to meet the requirements.
Pete England - PaTMa Property Management
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Sign Up18:51 PM, 28th July 2021, About 3 years ago
I've never had a tennant ask about the EPC. Is the scheme fit for purpose? Would we not be better licensing all landlords so we can register the benefits of the property ?
JB
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Sign Up10:04 AM, 29th July 2021, About 3 years ago
Reply to the comment left by Pete England - PaTMa Property Management at 28/07/2021 - 18:51
In my experience tenants are not remotly interested in EPC's. At the moment they are just SO SO happy to even be able to find ANYWHERE to rent.
When my 'tenant find' agent puts a property up for rent she is inundated with applicants. After 24 hrs she doesn't accept any more, arranges a string of viewings in one go and rents it out to ideal tenants. No one else gets a look in.
POOR TENANTS. If you're not employed, don't have a squeekly clean record or you have a pet you've no chance.
The Government and Shelter should be ashamed of themselves as this is of their making.
Beaver
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Sign Up10:08 AM, 29th July 2021, About 3 years ago
Reply to the comment left by Pete England - PaTMa Property Management at 28/07/2021 - 18:51
I think the scheme needs sorting out.
I don't have cavity wall insulation but I actually had my home scanned with a thermal camera in the evening and mostly the walls were not losing any heat. There was the odd hot spot around the edges of windows. Having a blanket ban on accessing any grants because you don't have CW insulation is nuts. There needs to be a way forward for every property and you ought to be able to present the evidence of where you are losing heat. There also needs to be recognition in whatever scheme we have of properties that are able to generate their own power.
What do you mean by licensing all landlords so that we can register the benefits of the property?
JB
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Sign Up11:15 AM, 29th July 2021, About 3 years ago
Reply to the comment left by Beaver at 29/07/2021 - 10:08
The other thing that's nuts is if you have an EPC of D or more you can't get a grant (at least that was the case last time I looked). So anyone who's already spent out money pays again and those that haven't don't pay at all.
Last time I enquired the system was so complicated I gave up as I was told it was about to change again. In my area it seems only one quote for work (eg loft insulation) was required as other companies refused to participate, so they could charge the government whatever they fancied. Crazy
Pete England - PaTMa Property Management
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Sign Up21:06 PM, 29th July 2021, About 3 years ago
Reply to the comment left by Beaver at 29/07/2021 - 10:08
We all know there are good landlords who look after their properties and give value for money to their tenants. There are also poor landlords that break the rules and are labelled greedy. If landlords were licensed then it should be down to the council or licensing authority whether the property was fit for purpose and was energy efficient as possible. As example, my boiler in one property has been fitted with ECO controls and a solar diverted into hot water which means it's the same class as as A+ boiler, and the tenants get free hot water in the summer months, however it's not Reconised in the EPC so I only score C rating , but it should be a B.
Reluctant Landlord
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Sign Up9:56 AM, 30th July 2021, About 3 years ago
Reply to the comment left by Pete England - PaTMa Property Management at 29/07/2021 - 21:06In THEORY a great idea if the LL is able to show for each property how he has assessed the emissions/eco status and can show how this is reflected in benefit to the tenant. Each property based on its own merits to the best standard it can be for both the planet and tenant's and LL's pocket. Perfect scenario.
REALITY any 'licencing' of your property with the LA for this basis will be pointless. They will have no idea what to do with the paperwork, be unable to assess anything or take a blinding bit of notice of how you conclude your findings. Its just too much effort and common sense required. LA's just want a tick list and if the LL doesn't tick all the boxes its short shrift to a fine. The LL didn't get to this 'standard' - LL at fault. Whack out a fine, end of.
No time lost in worrying about digesting any info sent by the LL (as we don't actually care about tenants really we just need them off our lists), so an easy 'cash in' exercise. I'd love to see how any LA's or UC would say to a tenant 'I am sorry but we wont pay the rent on the property, (even if the LL is willing to take you on a a highly risky tenant), as it has has been shown it is not a C rating. Instead we will keep housing you at emergency rates which is five times more than the private rent until such time as we find accommodation that could save you £50 a year in heating bills'.
Maybe I am becoming anti establishment in my old age, but the idea that the LA are out to help and assist these days is a crock of the proverbial. Its a total 'fine, nail and reap' culture now and in this instance the cash cow is the private LL.
As good as a LL as I am doing my best for every tenant and the longevity of my properties - I shall not be willingly sticking my head above the parapet to be shot at!
Maybe the way forward is to have in the contract a VERY clear disclaimer that says the tenant is completely willing to take on X property on the basis that the LL has shown a complete and full open assessment of the balance between the law, the eco standard possible for the rental property in question at the time of rental, and the annual costs to the tenant. All has been explained to the tenant and the tenant has decided via PERSONAL choice to rent this property as a result.
I'd love to see how a court case against a LL for failing to comply would stack up especially if it meant the tenant may face eviction from a 'illegal let'. The property owner AND the tenant on the same side? LOL!
Beaver
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Sign Up11:38 AM, 30th July 2021, About 3 years ago
Reply to the comment left by Pete England - PaTMa Property Management at 29/07/2021 - 21:06
I think if your property's use of a solar installation is not recognised that's just crazy and that's really the point I was trying to make.
Previously we've been unable to qualify for grants if we didn't have cavity wall insulation, already had double glazing etc. But cavity wall insulation might be wrong for the property. It might be the property would benefit from a porch, replacing the windows with triple rather than double glazed, PV tiles, solar water heating, ground source heat pump, air source heat pump, biomass boiler or any number of measures that move you away from non-renewable hydrocarbon-based fuels. If someone goes "no you can't access/benefit because you've got to tick the put-in-cavity-wall-insulation-and-make-your joists rot" box then nothing is going to make any difference.
I do struggle to see this working within a licensing scheme though. It seems to me they should think through what does and does not work with the EPC system, formulate a policy that encourages a way forward for every property, even if it has solid walls, sort out the criteria by which landlords may benefit, and make sure that it is also applied to the social housing sector. If the social housing sector screams about it then it's probably an unreasonable policy, one that can't be implemented, one that will produce no benefit, or even one that will do damage.
Making all properties band C or above without first reforming the scheme will do damage.
Reluctant Landlord
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Sign Up14:33 PM, 30th July 2021, About 3 years ago
carrying on with the thread...just been reading up what tod with the EPC on a tall Victorian semi. Although not listed the outside character is part of the appeal so I'm not going to external insulate (plus well known issues of endemic issues with this practice).
Internal insulation is a nightmare, disruptive to tenant in situ (BTW is a LL supposed to rehouse a tenant as a result of this disruption when legislation takes hold??) .
I've read up about the latest 3mm thick thermal lining papers. These are incredibly effective especially when then painted using insulating paint additives which give a combined 40% reduction in heat loss and stop condensation damp as well. Is this another insulation option instead?
Mick Roberts
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Sign Up9:03 AM, 3rd September 2021, About 3 years ago
Apologies for posting on 4 EPC 118 links at same time, but din't want to miss that one very important person who may end up getting the Govt & Councils to see sense.
This could be a tester to see how many Landlords start packing up & how many houses they lose for tenants cause of the EPC changes.
https://propertyinvestorpost.com/landlords-could-be-fined-if-they-fail-to-improve-epc-ratings/
Darlington Council is considering fining landlords up to £5,000 if they fail to improve the Energy Performance Certificate rating of their properties.
They will improve, but will the tenants rents improve accordingly to pay for New Build standards......
Over 250 landlords in Darlington who own properties with an EPC rating of F and G could be fined unless they improve the green standards of their homes.
As reported by Darlington Live, Jonathan Dulston, Darlington’s deputy council leader and cabinet member for stronger communities, said: “We know that the vast majority of private landlords stick to the rules and provide good accommodation, but we are determined to crack down on rogue landlords who do not care about their tenants or the standard of their properties.
“These new powers will improve the energy efficiency standards of private rented homes which will in turn improve residents’ health, ensuring people do not live in homes that are cold and damp. It will also help reduce fuel bills and alleviate fuel poverty and will contribute to the council’s housing and climate change strategies.
“The message is clear – private landlords need to do the right thing and make sure their properties meet the minimum standards at the very least.”
If the new powers are put into use the landlords in question will be notified that they are committing an offence.
They will be advised on energy efficiency grants and given 14 days to put plans in place to improve their properties.
However landlords that previous flaunted housing regulations could face a fine of up to £5,000 without warning.