Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up8:46 AM, 9th August 2012, About 12 years ago
Hi Chris,
In the old days mortgage companies use to take what they called
a “Notice” over the insurance policy which stated the Insurer could not cancel
or change the Insurance without giving notice to the lender.
This practice does still happen but less frequently and as your
mortgage company has not raised the question it is unlikely that a Notice
exists.
If all the information you have given to your insurance company
is correct and up to date then they are not normally concerned with how you
finance it. However this is a highly regulated area and should not be taken as
advice without asking your insurer, but I think they would have little
interest.
With regards to the residential mortgage technically you are
breaking the contract (called the deed) with your lender. The penalties for
doing that will be different from lender to lender, but I have no actual
evidence of any penalties being given whilst the mortgage payments are being
meet.
The correct formal advice would be to inform your residential
lender and they will then tell you what your options are. They normally range
from giving you permission for 1 year at a time with no change to the terms, to
altering the rate you pay, through to the most extreme asking you to redeem
your mortgage. The latter option is in my experience the least common, but
still a possibility.
I very much hope that helps to explain the situation, but as all
companies have different policies I cannot give definitive advice before you
make contact with them.
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Sign Up8:55 AM, 9th August 2012, About 12 years ago
Whilst you are almost certainly in breach of your mortgage conditions, even guilty of mortgage fraud if it was your intention to let it out when you bought it, that doesn't make the property any riskier from an insurers point of view if you have a landlords insurance policy. The definitive answer is to check your insurance paperwork thoroughly, if it says in there that you must have permission from any mortgagee to let the property then yes, you may struggle in the event of a claim, however I've never seen this myself in landlord insurance policies and it's probably because of what I said earlier, it doesn't affect the risk.
Bottom line; check your insurance policy docs or ask the insurer on a hypothetical basis if you don't want to draw attention to yourself.
Christopher Browne
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Sign Up9:07 AM, 9th August 2012, About 12 years ago
The crux of the issue I see is this. If the property burns down so I want to claim from my landlord insurance, they will turn around and say the claim is invalid as the property has a residental mortgage. Yes I agree how you purchased the property should have no bearing with how you insure the property - however insurance companies are certainly not charities & I'm sure they would look to use anything they can in order to avoid a big payout.
Again, you can't put normal household insurance on a property you are renting out as that certainly goes against the conditions.
I rang the company I got my landlord insurance through, Simply Business, they could not give advice, especially on anything specifically, however they said they provide landlord insurance based on various assumptions which if they were to ask every applicant would take hours and hours so they are left as assumptions - and it appears you never find them out (until a claim goes wrong I suspect!). I'm sure one of their "assumptions" will be that the property has the "correct" mortgage on it.
Therefore I believe if you rent out a property while on a residental mortgage there is no way of gaining insurance that will be valid in case of claim - a very dangerous position - yet I feel a lot of landlord do this.
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Sign Up17:38 PM, 9th August 2012, About 12 years ago
I have had 4 claims on my flat block insurance policy.
At no stage was I asked the occupancy status of the flat and at no time was any contact made with the mortgage provider.
No insurer contacts a lender.
However if you are letting your property then you should have LL insurance.even if it has a residential mortgage on it.
Providing mortgage payments are on time and for enough the lender won't know a thing.
You could end up with a hole in the ground.
Then property is rebuilt on insurance.
You may then have to advise the lender as the property rebuilt might be a better value than that replaced.
This would be good for the lender.
They need to know for mortgage valuation circumstances.
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Sign Up17:48 PM, 9th August 2012, About 12 years ago
I do the same Chris. I have a BTL mortgage on a HMO property. The lender does not know it's a HMO and I don't want to change the mortgage due to the unfavourable terms.
However, I insure the house as a HMO property. Ultimately, I checked the T+Cs of the insurance policy, including their more general terms of business etc to ensure they could not hold this against me in the event of a claim.
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Sign Up18:58 PM, 9th August 2012, About 12 years ago
Just play by the rules and then you wont get bitten in the bottom, it is more risky with tennants they don't always take care and accidents will happen
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Sign Up19:01 PM, 9th August 2012, About 12 years ago
More important than the insurance is the fact the mortgage was obtain on the wrong product. This is mortgage fraud, because you have lied to the lender. You should contact your lender and get permission to rent out the property.
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Sign Up20:17 PM, 9th August 2012, About 12 years ago
I would telephone a different, reputable insurance company, and ask advice that you are thinking of buying a house and if you were to be travelling away for long periods would like to rent the property out to keep it safe and secure. Ask them the questions you need answering. Do the same with a bank explaining the "potential" change of use from residential to commercial from time to time and I'm sure you will have a far clearer idea of where you stand.
And on a personal view, honesty pays 😉
The last thing banks want at the moment are houses on their books, Thats why they are bending over backwards to help people pay their mortgages and keep their home.
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Sign Up23:50 PM, 9th August 2012, About 12 years ago
I do not think that there would be a problem in real life as it is unusual for a landlord insurance company to check on who provides the mortgage and on what terms.
However, one of the questions you should have been asked when you applied for insurance was if any other party had an interest in it. If you have answered that correctly then the insurers DO know that a mortgage is in place.
I would point out, of course, that if you are found out and prosecuted then on EVERY single insurance policy you take out in the future you will have to declare a non-motor conviction - house, car, bike, life etc. You would become a 'poor moral hazard'.
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Sign Up9:54 AM, 10th August 2012, About 12 years ago
Slightly surprised by the guff, members of the armed forces are required to live where the MOD sends them, to buy a future home on a standard mortgage is quite acceptable to most lenders provided they are informed of the need to let the house out due to stationing requirements. The requirement that we have most regularly experienced is for the purchaser to have lived in the property for at least 6 months before the need to move arrives. Our experience over thirty years of dealing with the armed forces is that the mortgage provider rarely loads the rate charged, yes there are one or two who are completely anal but you learn to avoid them.
As to the insurer they are covering the risk to the property not the ability to repay the mortgage, ergo, the risk is specified by the terms in the let policy insurance .