Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dr Rosalind Beck
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Sign Up9:41 AM, 30th November 2017, About 7 years ago
I'm wondering about the client group(s) we should target. Eg there has been one idea about supporting veterans to get housing or those with mental health problems. Another could be the more intractable rough sleepers - the ones which charities now find it so difficult to help as they don't always want to stay in a hostel. Or it could be another group - like women and their children who have been subjected to attack by their partners - I have read that Women's Aid funding is greatly under threat, which will put women (and sometimes men) and children at risk. Any other thoughts, people, on the category of homeless person we might want to prioritise - at least initially - as we have to start somewhere? That would help us to create a vision of what the charity would look like. I agree with Sam above, that at least initially it would be good to support charities already existing, by enabling them to house more people than they otherwise would. It would also be a chance to network with different people and show them the caring side of landlords. Going down the direct service provision route would be a lot more complex and is more for the long-term - and as landlords we are already very busy providing housing services to 5 million UK households...
julie.stace
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Sign Up10:17 AM, 30th November 2017, About 7 years ago
I am a registered social worker and landlord. I have over 25 years experience working within mental health and substance misuse clients many of them find themselves homeless but given the right professional support they can and do turn their lives around. I have been working with other investors and local charities in my area to set up a supporting housing scheme using the rent2rent strategy and not for profit. I would be more than willing to offer my support to a much wider venture.
Robert M
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Sign Up10:29 AM, 30th November 2017, About 7 years ago
Reply to the comment left by Sam Addison at 29/11/2017 - 23:48
Hi Sam
As a very rough guide, and I mean very rough, the support that we provide to our residents costs about £1000 per resident per year, but that is just for the direct support hours (and expenses), so it does not include all the overheads and back office costs. This £1000 per resident per year figure is only possible because we are already set up, the figures for setting up from scratch may be much higher.
You also need to bear in mind the timescales involved, the setting up of the organisation will take several months, the costing of the service will take several months and involve a massive amount of management time, and getting the costings approved by the local authority (i.e. getting them to decide how much they will pay) could take over a year (our last review of costings was provided to the Council in Sept 2016 and it only started being paid 2 weeks ago, so it took them 14 months to make a decision), so you need to have lots of determination, patience, and the funds available to keep you running the organisation while waiting for the Council to make their mind up.
If setting up a new charity from scratch, you also need to realise that it could be quite an expensive process in itself, e.g. in administration and management, training staff etc, so if you are setting up something new, then it will take quite a long time and require a lot of commitment. However, at the end of the process you will have something that is really worthwhile and genuinely helps many people for years to come.
Robert M
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Sign Up10:39 AM, 30th November 2017, About 7 years ago
Reply to the comment left by Steven Tennant at 30/11/2017 - 07:55
Hi Steven
My experience is that this does not work in practice. There are too many confidentiality issues and other matters that mean it is not a good idea to train residents as support workers. In theory it is a good idea to train "promising" residents to do gardening or other basic tasks, but again this does not work in practice as there are complications with their employment status, their welfare benefits (and thus their Housing Benefit), the health and safety risks, etc. By all means you could provide training, or just allow them to do things, but if you start doing this formally or asking them to do it "as a job" (or on your organisation's behalf), then it opens up a massive can of worms and you could end up in a lot of trouble.
Mark Alexander - Founder of Property118
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Sign Up10:53 AM, 30th November 2017, About 7 years ago
Reply to the comment left by Dr Rosalind Beck at 30/11/2017 - 09:41
Hi Ros
One thing I would definitely like to see is a housing charity that actually provides shelter as opposed to propaganda. My preference would be for emergency shelter
As for choosing groups to assist, that's a tough one because everybody has a different outlook. Here's an imaginary example.
It is Xmas Eve and it is snowing. You have one bed left in the hostel and two people are at the front door.
The first is a British born 60 year old man. His story is that he joined the armed forces at the age of 16 and served in the Falklands and both Gulf Wars. He lost a leg whilst serving his country, worked and paid his taxes for his entire life. However, he has just been released from prison, having served his sentence for assaulting a person in a bar fight.
The second is an 18 year Muslim old girl who is 5 months pregnant. Her parents relocated to the UK 8 years ago but have thrown her out of the house for getting pregnant out of wedlock.
Both people have no other family they can turn to.
Who is the most deserving of the room for the night?
Robert M
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Sign Up11:03 AM, 30th November 2017, About 7 years ago
Reply to the comment left by Dr Rosalind Beck at 30/11/2017 - 09:41
Hi Ros
In relation to which homeless people should be targeted for assistance by Property118, I would point out that some of the suggested groups already have statutory protection, i.e. the Councils have a statutory duty to provide them with housing, e.g. women with kids fleeing domestic violence, (so even if refuges were to close, the Councils would still have responsibility to provide accommodation).
There are lots of organisations providing help for ex-forces personnel, and this includes help with housing. (more often it is a case of the person not knowing about the help they could access).
If you are going to set up direct service provision, then I would encourage you to be as accessible as possible to all categories of homeless people. Personally I provide for all single people, male or female, of any age, ethnicity, background, etc, and because of the hostels being small and dispersed around the city, there is usually something that suits everyone. If you start targeting particular categories of homeless people, then that excludes others, and then you are leaving yourself open to accusations of discrimination. That said, one of the categories I have trouble housing is couples, because if I allow a couple to have a room in a hostel, then there would be more residents than I am allowed, I can therefore only house couples separately (and this is silly because it takes up two rooms instead of one, which mean there is one less room which could be providing a home for someone), so this is definitely a need that nobody is catering for at the moment.
If you are going to simply donate the funds to another organisation, rather that set up direct provision, then perhaps you could specify that you want the funds to be used for housing homeless couples (or whichever other category you choose). As for which organisations to fund, a good starting point would be to look at the Homeless Link website as they have a directory of homelessness services (it does not list every organisation, as organisations have to pay to be a member (so my organisation is not a member), but it does list a lot of hostels and other organisations that assist the homeless).
Robert M
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Sign Up11:05 AM, 30th November 2017, About 7 years ago
Reply to the comment left by at 30/11/2017 - 10:17
Hi Julie
If any of my experience could be of assistance to the scheme you are setting up, please feel free to contact me.
Robert M
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Sign Up11:10 AM, 30th November 2017, About 7 years ago
Reply to the comment left by Mark Alexander at 30/11/2017 - 10:53
Hi Mark
Both of these examples would be provided with emergency accommodation by the Council as they would have legal duties towards them under Part VII or the Housing Act 1996 as amended. Thus, ring the Council's out of hours service, get them both accommodated by the Council, and then let the next person at the door have the room (someone whom the Council does not have a legal duty to accommodate).
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Sign Up11:14 AM, 30th November 2017, About 7 years ago
Fantastic thoughts and idea's I've had this on the back of my mind for some time.
Individually independent landlords make finding and renting property work which the government's and councils cannot do, with our collective skills, knowledge and finance we could make this idea work.
I am willing to donate to this if the money is 100% used to help the homeless have a roof over their heads and not to employ activists or big CE0’s.
I think with donations the charity could purchases dilapidated properties anywhere in the UK and there are lots of them then get help from landlord and their builders. To renovate the houses like (extreme Makeover Home Edition) and house homeless people for a period of time for free (maybe up to one year) whilst they get help to find work or claim benefits.
The rent when it starts can be based on their income or if they cannot work, they can get help to claim benefits to pay for the market rent for the house. With the rental income even if it is small 100% of that goes back into the charity to help others in the same way. So, the tenants are also giving back even if it is in a small way.
We could be the last option for people that do not meet the council's criteria like single people with no kids, the young so on but look at each case as an individual case.
But I do not want to be paying to employ anybody like charity CEO’s for a salary and expenses I would like all the work from top to bottom to me free of charge to the charity. (No salary no Expenses for anybody) just kind people that want to help, and the help offered is free of change and have some system in place to give the people free support with paperwork and red tape via other charities.
Lets make it happen and show landlords are not greedy nasty people, as the narrative from the governments and the press seems to be pushing.
Mark Alexander - Founder of Property118
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Sign Up11:19 AM, 30th November 2017, About 7 years ago
Reply to the comment left by Robert Mellors at 30/11/2017 - 11:10
Thank you Robert, that is very interesting and shows me how naive I actually am to this subject. I suspect many others here would not have known that either.
It is for these reasons we cannot rush into anything and begin collecting money this year. First, we need to know who we can help without providing shelter and who actually needs our help and cannot get it elsewhere. This alone is quite a task and means that it is impossible for every penny raised to go into the provision of shelter.
This is an incredibly eye opening thread for me, and I think we ought to make it the lead article in our weekly roundup newsletter this weekend.