Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up12:24 PM, 19th December 2022, About 2 years ago
Reply to the comment left by Jennifer Brudenell at 18/12/2022 - 09:12
I would be interested in hearing what "support" you will be providing to the tenants, as there are already very supportive landlords and letting agents, so how will your service differ from these, or in what way will the "support" be delivered which will make it more effective and thus also safeguard the interests of the landlords?
Robert M
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Sign Up12:45 PM, 19th December 2022, About 2 years ago
Reply to the comment left by Martin Thomas at 18/12/2022 - 11:35
I also noticed that the NRLA and Crisis have "teamed up" and are promoting each other.
However, from the article I read, it would appear that what Crisis is doing is simply promoting (putting a spin on) their "Housing First" policy, which is where they offer to nominate entrenched rough sleepers into private rented properties, but with them (or another organisation) providing visiting support to the tenant.
This is basically a way of offloading high risk rough sleepers, (whom the council and other organisations refuse to house), into the private rented sector.
While Crisis (or others) will provide intensive support initially, this is designed to reduce over time, on the basis that 6 - 24 months from start of the tenancy the person will be settled and no longer in need of regular support.
This can work, but it doesn't always work. The tenant's behaviours may not change (or not change enough to enable them to sustain a tenancy).
One of the core principles of Housing First is that the accommodation must be affordable, so this means that usually only the Local Housing Allowance (LHA) rate is paid to the landlord. The tenancy is between the landlord and the tenant (not a lease to Crisis), so if it goes wrong, Crisis don't cover the cost of damage, rent arrears, legal costs, etc, instead the landlord has to pay for all that, and deduct the cost from the deposit, or sue the tenant and try to recover via debt recovery processes.
By all means read the NRLA and Crisis articles with an open mind, but read them carefully and see what they are ACTUALLY promising, rather than simply believing the spin.
Reluctant Landlord
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Sign Up17:00 PM, 19th December 2022, About 2 years ago
Reply to the comment left by Robert M at 19/12/2022 - 12:45
my thoughts exactly.
Unless there is money and proper guaranteed support given to LL's to accommodate for the clear risk of housing people who need specialist support then the whole idea goes straight out of the window as far as I am concerned.
There is little appetite for many to even contemplate taking on UC/HB claimants, let alone ones with added needs especially given the current climate and one where S21 is due to be killed off .
Lack of a realistic deposit, long court delays etc don't help but hinder.
If the government freed up these restrictions then a lot more LL's would stay in the sector and would house benefit tenants and ergo the Councils would only need to look after the most vulnerable - which is their job anyway!
Chris @ Possession Friend
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Sign Up17:56 PM, 19th December 2022, About 2 years ago
Reply to the comment left by DSR at 19/12/2022 - 17:00
I know of a Housing Trust for Homeless near Kings Cross London ( the name escapes me at moment ) that does a similar thing. They have working arrangements with a few Landlords and have mini courses for the Homeless on how to sustain a tenancy and DWP claims etc.
The trust will step in and mediate in any problems Landlord raises, as its in their interest to keep the few participating Landlords ' on-side '
Of course, as landlords, we know that not all properties in all areas are suitable for such tenancies even if a Landlord was minded to consider, and even then, you'd be getting LHA rate, not market rent ! ( which begs questions, apart from altruism, why would you ? )
JeggNegg
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Sign Up23:56 PM, 19th December 2022, About 2 years ago
Reply to the comment left by Sue Bird at 17/12/2022 - 07:59
Re my post of several days ago. I did meet upwith my tenant tonight. He is CEO of a charity who support single parents with children, most of the children have or are suffering, through no fault of their own. Be it physical or mental damage.
He suggested the type of accommodation that would be best suited for his families is a 2 bedroom flat for a parent (usually the mother), and probably a max of 4 flats in a block. This would allow the families to start supporting themselves and encourage a parent to get some form of work.
He did say he is very happy to discuss with us.if this is something that works for you Sue, please let my know.
Sue Bird
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Sign Up15:01 PM, 20th December 2022, About 2 years ago
Robert - please could I have an email address from you so that I can invite you to the meeting I am organising? Thanks, Sue
Robert M
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Sign Up15:49 PM, 20th December 2022, About 2 years ago
Reply to the comment left by Sue Bird at 20/12/2022 - 15:01
I have emailed you now Sue.
Alex Pawlowksi
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Sign Up18:11 PM, 20th December 2022, About 2 years ago
Reply to the comment left by Robert M at 13/12/2022 - 11:27
Hello Robert, well done in setting up your charity, so far my efforts to do the same or work with existing homeless charities have drawn a blank. It seems that the so called 'charities' are actually businesses and not interested in anyone taking a piece of their pie.
I'm an estate agent lettings manager and been involved in property for 30 years, although I am pursuing other avenues to help home the homeless, any pointers would be welcome.
Regards, Alex.
Robert M
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Sign Up18:28 PM, 20th December 2022, About 2 years ago
Reply to the comment left by Alex Pawlowksi at 20/12/2022 - 18:11
I'm not sure what "pointers" you may be looking for Alex, as I don't know your situation or what you are wanting to achieve. However, my website address is on my earlier posts so if you wish to make contact with me for a general chat about possibilities to help the homeless then you can contact me.
Alternatively, Sue Bird has posted her email address on here for anyone that is interested in having a zoom meeting to explore the possibility of landlords setting up a charity.
Tom McGrath
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Sign Up12:32 PM, 22nd December 2022, About 2 years ago
Housing homeless and other vulnerable people is a problem for the whole of society, and should be managed by local councils, properly funded by central government.
Here in Manchester, the city council housing people effectively sponsor tenants by issuing a bond, to cover 4 months rent and any repairs, for tenancies arranged through them. If the tenant falls into arrears, the council will pay off the arrears, rather than lose the tenancy and the landlord's co-operation. if there is damage at the end of a tenancy, landlords can claim for repairs. When a vacancy occurs, the council usually have at least 15 candidates ready, so voids are few.
In my view, everyone should have a right to a home, rented or owned, and there should be a new NHS, the National Housing Service. Too many peoples' lives are distorted and blighted by the difficulty nowadays in finding and maintaining a home.