Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up7:44 AM, 14th April 2012, About 13 years ago
Oh I just figured it, Letting Agent.
Well yes, I think it is even more unforgiveable for a letting agent to be ignorant of basic law as they advertise themselves as industry professionals and landlords take them on in trust and so they don’t have to bother to learn housing law. Why bother learning about car maintenance if you are paying a mechanic?
I have told this story before somewhere but there is a local independent letting agent in my area who do quite well, have many properties on their books. I got a call from an annoyed (and very annoying) tenant complaining about them so I rang the agent for their version of events and spoke to the manager. He complained that he had made the mistake of giving her his personal phone number and she calls at all hours and weekends with daft problems. It was clear that the 2 weren’t getting on and I asked him if her fixed term had ended. He said it had so I suggested he just serve a section 21 and end the misery for all concerned, including me.
He replied “Yeah I suppose you’re right, no point dragging things out. So what’s this thing you’re talking about? A Section what?”……..un-bloody-believable, and he is taking money for his services.
Whenever I have, as a tenant, been shown around prospective properties I don’t mention what I do for a living and ask the agents pertinent questions and am always amused by the completely clueless answers as they try to look professional and knowledgeable and bluff their way through.
I remember once asking a 12 year old in a suit what he knew about the eviction procedure and he professionally assured me that the landlord would have to go to the county court and get them to serve a notice on me and then later on go to the magistrates court to get a possession order haha
Ben Reeve-Lewis
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Sign Up8:06 AM, 14th April 2012, About 13 years ago
And here I am again. This post has caused me to go into research mode.
I was thinking about landlord’s human rights in proportionality, what do judges have to consider? In the case of Gillow v. UK it was observed that landlords have their own human rights in possession cases. A channel Islands family tried to get their property back from tenants and the judge held that there was a connection to the family home still held by the landlord and his family.
Gillow relied on Article 1 of the ECHR which doesn’t get a mention much. It says “"every natural or legal person is entitled to the peaceful enjoyment of his possessions and no one shall be deprived of his possessions except in the public interest and subject to the conditions provided by the law and by the general principles of international law." Bear in mind that a home is also considered under the definition of “Possessions”.
I take on board the many complaints about landlords being repossessed if the tenants don’t pay the rent and found how Article 1 could possibly help the landlord raise a ECHR defence. I read the following on the website of a specialist law firm “It follows that possession of the family home should only be interrupted if it is in the public interest. It may be argued that leaving a family homeless in order to pay a bankrupt's creditors is not in the public interest and that the public interest does not dictate the paramountcy of creditors' rights to the interests of a family in not being thrust into the street. Certainly the public receives no benefit from increased homelessness and severe interferences with family stability and, conversely, it may argued that the public suffers no real harm in requiring creditors to collect debts through assets other than the family home or by obtaining a charge on the home not to be enforced until, say, the children reach adulthood and sick relatives are no longer a dependency on the family.”
Mary Latham
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Sign Up10:08 AM, 14th April 2012, About 13 years ago
Ben if we evicted every tenant who was unreasonable we would be out of business.The tenants that worry me are the quiet ones, they often let small issues go until they become big problems and cost a lot more than my time. Give me a moaner any day. After hours I let their calls go to voice mail so that I can decide how urgent they are - its not rocket science.
I agree that some Agents are not up to speed on regulation and legislation and that is why Mark Reynolds and I are now providing a free forum for them so that they can share, discuss and ask "behind closed doors" where they are not named and can safely admit to lack of knolwedge and support each other. LAsk was launched on 1st April and we have been overwhlemed by the number Agents who have joined and this is a good sign that they do want to learn -as we all must
Mary Latham
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Sign Up10:16 AM, 14th April 2012, About 13 years ago
Perhaps Im thick but I dont follow how that would help a landlord Ben? "possession" of a property is held by a tenant during a tenancy not the landlord.
I can see the potential for a tenant, who is on long term "sick" benefit, to remain in the property forever if this legal opion were taken to its logical conclusion
Ben Reeve-Lewis
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Sign Up10:59 AM, 14th April 2012, About 13 years ago
Thats a great idea about the agents Mary. If I can be of any assistance let me know.
Article 1 refers to people's possessions which, it was established in Gillow includes a house belonging to a landlord even when tenants are in there. So Article 1 kicks in for judges considering proportionality on the landlord's side, so my reading of it is if a tenant owes rent and the landlord is about to lose their home through mortgage arrears caused by the missing rents and for instance a claim is being made under Ground 8 (which is mandatory and the cause of all this hoo haw) I would suggest that Article 1 may well outbalance a tenant's article 8 defence in a judge's mind.
The other point I made is a suggestion by the law firm that wrote the piece that it could be argued that it is theoretically possible to raise an ECHR defence under Article 1 to mortgage repossesion where there is debt and bankruptcy arguing proportionality on the same point. The piece ends saying:-
"it is fervently hoped that the enactment of the Human Rights Act 1998 will redefine a bankrupt family's rights and that practitioners will use it on every possible occasion where the defence of the family home is at stake".
A clear call to arms for defenders. So you see it isnt always just about tenant's rights. They may have Article 8 but it is counterbalnaced by landlords having Article 1 in their corner
Mark Reynolds
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Sign Up11:37 AM, 14th April 2012, About 13 years ago
I love this! - Two experts in their own right having a conversation and sharing their knowledge! Brilliant for landlords and agents
You may have seen this article already http://www.property118.com/index.php/article-8-evictions-human-rights/27353/ which tries to put to bed any concerns the PRS may have over the stated cases mentions
I do have a question for you Ben. Given the ECHR is not intended to interfere with the law of the land, would a bound tenancy have any bearing on an action brought by a landlord to regain possession his house under article 1?
I would also be interested in your view on the article linked above, over the question of "What if you are a letting agent that is solely or predominately housing tenants on behalf of the local authority? Are you now carrying out a
function of a public nature?"
Mary Latham
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Sign Up13:38 PM, 14th April 2012, About 13 years ago
Chris you make some good points. What do you think might happen if a landlord just wanted the property back (Section 21) The tenant may be paying his rent and keeping the property in good order but the landlord might want to sell or take back possession for a number of other reasons. Do you think that Article 8 might override Article 1 in this case?
Mary Latham
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Sign Up13:42 PM, 14th April 2012, About 13 years ago
Yes Ben I am on the steering group for MLAS and I also deliver seminars to landlords/Agents as part of the scheme. Education is key. Ignorance is too dangerous for us all. Tenants often know more than landlords or Agents and this is a crazy situation for any business.
Mary Latham
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Sign Up13:46 PM, 14th April 2012, About 13 years ago
Paul you are willing to learn because you have spent time on fora like this one and you are very aware of many of your areas of low knowledge. The biggest problem I come accross is the landlords and Agents who don't know what they don't know and they are often not receptvie to being told
Until a person is ready to learn Ben and I and people like us have no chance we are a whisper in the wind.
Mary Latham
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Sign Up13:54 PM, 14th April 2012, About 13 years ago
Thank you Mark but I don't claim to be an "expert" I am just a well informed landlord.
A Letting Agent is only acting on behalf of a landlord/tenant he is not a party to a tenancy agreement and therefore I would not think that Agents are vulnerable in their own right. I stand to be corrected What do you think Ben?
Many landlords are now working with local authorities, as you have suggested Mark (either through Agents or directly) Could the landlord be said to be "carrying out a public function" if they are under contract to that authority?