Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up11:27 AM, 13th April 2012, About 13 years ago
Oh I agree Ian. That was Mary's concern with her question but the thing is, these are the risks of landlording, they go with the territory.
There isnt a field of human endeavour that doesnt bring with it risks and annoyances.
I can totally understand peple getting fed up and jaded when they are on the end of those risks and annoyances but I always say to my landlords, if it gets to you that much, do something else.
But try and find something that doesnt have risks and annoyances, you wont find one.
I've just spent an hour with a landlord who works closely with us, we have all 6 of his properties. Most of his tenants seem to be either on remand, in jail or being watched by Police for dealing. I just said to him "What is it with your tenants?" and he replied "I get them all from you" and we both laughed. He has tenants with a high level of problems, he gets ripped off occasionally, he loses money and he makes money but he smiles and shrugs his shoulders, accepting its all part of the game. Personally I would give him a medal
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Sign Up14:21 PM, 13th April 2012, About 13 years ago
Ben,
The sad thing is that the legal aid system and human right laws that are meant to help people at the bottom of society contributes towards the unwillingness of most landlords to house these people …
It the same issue with employment, every time you give workers more “rights”, less companies are willing to take the risk of employing someone that may turn out to be a problem.
Mary Latham
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Sign Up15:05 PM, 13th April 2012, About 13 years ago
Spot on Ian and this is my BIG conern. Many landlords tell me that they are sick and tired of having to comply with legislation when our tenants are enouraged not to. I often here that CAB or a local authority has given a tenant advice on how to stay in a property when the landlord has served notice to quit. I realise that it is not the function of these people to help landlords to run our business and that if we get it wrong they have the right to protect tenants. BUT why do they protect bad tenants? I never try to defend bad landlords. Where will we be if tenants are advised to use Article 8 to delay their eviction?
Everyone knows that the PRS must thrive in order to ensure that there are enough homes for everyone in this country and it is time that EVERYONE worked to ensure that landlords continue to invest in rented property. I respect the law and I do not like it when I see people showing contempt for the law.
Ben Reeve-Lewis
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Sign Up18:25 PM, 13th April 2012, About 13 years ago
Mary I dont think it is our (enforcement officers) duty or right to determine between bad tenants and good ones, just whetehr or not the law is being breached.
Lawyers will often defend godawful people. the law is what is being upheld.
Do you remember a few weeks back, that muslim extremist whose testimony had been tortured out of him? There was uproar in the press about using public money to defend a guy who obviously hated the UK and incited violent protest aginst us? The legal issue wasnt whether or not he was a contemptable person, I am sure the lawyers defending him didnt like the guy but what was at stake was the legal principle and this is a very important differentiation.
I have to defend tenants rights when I actually sympathise with the landlord. To be honest I always say if someone owed me 5 grand I'd chuck them out as well haha. But I dont mean it in reality.
Law is important. its unfortunate when it defends awful people against decent people but we cant pick and choose who it applies to. To do so is to completely unravel the whole concept of blind justice.
If I had a pound for every groundless allegation made by a tenant against a landlord I would be so rich I could lend Mark money, but similalry if I had the same pound for every claim made by a landlord against a tenant, I could retire.
The law is seperate from the vested interests of landlords and tenants. I long ago realised that I cant get caught up in who said what to who. I couldnt fucntion. I can only look at the evidence before me and see where it fits into the legal picture. This is why I have no moral problem with taking on board a tenants allegation whilst at the same time advising a landlord how to evict the tenant. I just focus on the legal situation.
For what its worth I think we are blessed to live in a country where the legal system is based on blind justice. It obviously has its problems but that is part of life. I spend many hours a week standing in front of judges. Sometimes they shout at me, sometimes they shout at the lawyer for the other side, sometimes they laugh but I have massive respect for them because they are really trying to do the right thing without taking sides.
If people in my position start deciding who is worthy of being defended we might as well give up
Ben Reeve-Lewis
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Sign Up18:54 PM, 13th April 2012, About 13 years ago
Oh and a concrete example. I am currently dealijng with a tenant whose landlord was harassing her out of the tenancy becuase he claimed she owed him £1,100 pounds. I backed him off and told him how to follow the legal evcition procedure, whihc he is now following.
Question:If a tenant owes a landlord £1,100 isnt that cause to eveict? Isnt it theft as Clark states?
I sat down with her and went meticulously through her housing benefit file and her bank statements and it revealed she has actually over paid him by £2,400.
A tenant doenst become a bad tenant just because the landlords claims they are one.
Similarly a landlord doesnt become a rogue because of a complaint. the law cuts in
Mary Latham
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Sign Up19:40 PM, 13th April 2012, About 13 years ago
Ben I hear you. You are quite right I would not want to live in a country where a person was judged by other than a court of law. I consider my hand smacked.
I accept that most of the time local authorities etc give tenants advice on their legal rights - no problem - but I do know of cases where tenants have been given "suggestions" on how to delay their move out date by "working the system". This is not illegal but it shows no respect for the law from people who are being paid by my tax pounds.
I just hope the the Human Rights issue does not become part of the box of tricks
Ben Reeve-Lewis
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Sign Up20:44 PM, 13th April 2012, About 13 years ago
100% Mary. It does happen. I personally think, as a trainer of these peple, that the new, immature advisers do put a delayed evcition over common sense.
But conversely I can tell you an even more common tale. yesterday we got a call in from a landlord asking our advice. Her tenant told her she was leaving on a specific date. On that date she turned up with a new tenant only to find the other tenant still there.
She didnt kick off, she took it on the chin and phoned us the next day to ask what was the coup. We were able to tel her that the tenant had notified housing benefit that her new tenancy was to start on the approriate day. So we said we would help her sort it out and offered to visit the tenant to aks her why she hadnt left and to call the new ladlord to ask when she thought the tenancy began.
we advised the landlord of the legal position, namely that, as annoying as it was, if the tenant didnt leave on the stated date the law requried that she would still have to get a possession order and claim back the exenpenses.
We felt that the landlord had been duped but could only advise of the legal position. the result was that the lanldord became abusive, called my colleague a bitch and said she had never met such unhelpful people in her life. we were bending over backwards to help her out.
The tenant was certainly working the system and we knew it. But we could only advise on the law. We arent responsible if people dont like what we tell them even though they then put in complaints that we arent doing our jobs
Mary Latham
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Sign Up21:28 PM, 13th April 2012, About 13 years ago
I know Ben you are almost as unloveable as landlords!
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Sign Up3:59 AM, 14th April 2012, About 13 years ago
Reading your post I can definitely identify knowledge shortcomings in myself.
Now I try to learn
What about all the others and I include LAin this that can't be bothered or haven't bothered.
You can almost see that with LA being pilloried for no qualifications, the same clarion call could soon be made about any LL/
To the point that befroe you can be a LA or L
Ben Reeve-Lewis
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Sign Up7:01 AM, 14th April 2012, About 13 years ago
Sorry Paul, whats an LA?