Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:56 AM, 12th April 2012, About 13 years ago
Yes Chris, as I have said, Domestic law is the major consideration. The purpose of ECHR is not to interfere with that. All your other points are equally accurate apart from 2
It is legally incorrect to assert that tenants behaviour voids an agreement and is law breaking.
Bad behaviour on the part of a tenant does not void a tenancy agreement, it gives the landlord grounds to evict.
Also such behaviour is not unlawful, simply a breach of tenancy, which is contract law.
I recently had to advise a housing association, housing officer who had served a Notice to Quit on her tenant (should have been a section 8) for breaking his contract by repeatedly mending and selling cars on his front garden. She also held the opinion that tenancy breach invalidated their tenancy agreement. This is simply wrong law.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:51 PM, 12th April 2012, About 13 years ago
Why is this person being evicted for. If its because they wont pay the rent then they are committing a criminal offense of theft. The land lords income may be the rent from this place and any failure to have the agreed sum of money in rent paid at an agreed time, then it is theft, the same as some one refusing to pay an employee their wages.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:45 PM, 12th April 2012, About 13 years ago
Clarke, it feels like theft and I think about a million landlords would vote for a political party who's manifesto was to make none payment of rent a crime but sadly the law says it isn't.
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:01 PM, 12th April 2012, About 13 years ago
Clarke we arent talking about anyone in particular. Just the legal concept of human rights defences in possession proceedings, which in PRS terms is largely an academic argument.
I must say I worry for the future of the PRS when landlords cant understand these legal concepts that govern the business. Its very basic stuff
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up3:37 AM, 13th April 2012, About 13 years ago
I think you are right to be concernde.
I think very few LL understand the legal concepts tthat govern the business.
I include myself in this aswell!!
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:33 AM, 13th April 2012, About 13 years ago
Its genuinely a serious problem. As you know Paul I'm a very tolerant and chilled TRO and I try to help landlords wherever I can rather than prosecute. My views on Shelter's rogue landlord campaign are well known and as I have always said in my crticisms of it, the vast majority of problems that get thrown before people in my line of work are driven by ignorance rather than malice but you have to draw the line somewhere.
I'm not saying its necessary for landlords to know all 6 volumes of the housing law encyclopedia or to understand legal concepts like the difference between Champerty and Maintenance but there are some basic things that are inexcusable for a landlrod not to know. Like the legal difference between theft and rent arrears.
Education, as Mary and I keep banging on about is the key. For tenants too.
At my work I am about to start a club, the "1st Landlrod's Club", for buy to let people new to the industry. They will have a member's only area on the website I am creating and a hotline for support and advice for a fixed period, plus I will run monthly tea and biscuit evenings in the town hall for them where they get to meet me, Environmental Health, HMO licensing etc and we can explain things and answer questions.
On the flip side we are also going to be running 2 hour training sessions for tenant we place with landlords that is compulsory before signing up, where we teach them how housing benefit works and what their obligations are to a landlord and under a tenancy agreement.
I have to do these things in my own time because the prevailing line of thought in councils is that we shouldnt be holding hands just upholding the law and Shelter's campaign along Grant Shapps's assertion that there is enough legislation to prosecute rogue landlords is gathering force believe it or not and pressure is rolling downhill to get more prosecutions done. Its all about statistics in my game.
If this gathers more pace ignorance of the law aint gonna help any of you. So get educated. Join your local Landlords accreditation scheme, they provide free housnig law training that is CPD accredited
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:41 AM, 13th April 2012, About 13 years ago
Ben
I would very much like you to expand on the quote below and to create an article from it please..........
"the prevailing line of thought in councils is that we shouldnt be holding hands just upholding the law and Shelter's campaign along Grant Shapps's assertion that there is enough legislation to prosecute rogue landlords is gathering force believe it or not and pressure is rolling downhill to get more prosecutions done. Its all about statistics in my game. If this gathers more pace ignorance of the law aint gonna help any of you."
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:24 AM, 13th April 2012, About 13 years ago
Sorry mate its a long reply
OK. I often forget that how councils work is an alien unknown land to people outside the town hall. I am in a unique position in being a trainer and having worked as a housing consultant in quite a few councils, both rural and urban. Let me paint a picture and this goes for all councils that I know.
It’s a hierarchy. Politicians in government interface with council leaders and chief execs. I actually have a lot of time for the people at the top in most councils, they are usually quite creative (they have to be to keep things going in the face of cuts) and can get things done quite quickly. Their decisions are coloured by prevailing political thought. They often have one eye fixed on moving into central government politics themselves.
Underneath the leaders are the departmental heads. These people are responsible for passing the broad brush stroke ideas down into an operational level and statistics are all.
Underneath the departmental heads are the team or unit heads, where pressures on performance and statistics weigh even more heavily. This is the most difficult place to be. They have to pass unpopular decisions down the line that they didn’t think up themselves and take the flak flowing back up from the front line by people like me, telling them they are talking rubbish.
And in the bargain basement are the people who work the frontline, the ones who deliver the services day to day. We see the effects of the big policies in action and are the first to see when it is going down the toilet. Unfortunately nobody listens to us, its all about stats. Numbers, tick boxes.
For instance. I defend people’s homes from mortgage repossession, both by carrying out long and protracted negotiations with the thieving banks who have broken all the rules to get someone’s home off of them and by defending the borrower in court. This work also means I do the government’s Mortgage Rescue Scheme.
MRS is a last resort, you have to negotiate first. In the 3 years its been in I have passed only 5 cases up for MRS out of approximately 300. Most councils aren’t anywhere near that low figure. Its because I am bloody good at what I do but all I get asked for every month are the MRS stats to pass up to government because that is all that counts. I have even been criticised for not doing enough MRS.
NHAS recently estimated that it costs around £16,000 to rehouse a homeless family. I did a quick count up with my oppo last week and on that basis we estimate we have saved the council £2.4 million in 3 years, but all they want are the MRS stats which to government makes it look like we aren’t very busy or effective.
Prosecution of landlords will provide statistics, lovely, gorgeous, indisputable, solid statistics that keep politicians in their jobs. Something for them to spout over the ballot box on a Tuesday afternoon.
Shapps pushes hard, and the ball starts rolling, downhill to enforcement officers like me.
Also council officers at many levels hold different thoughts. I know able, good people who also don’t agree we should be working with landlords, holding the view that if we are an enforcement organisation then it must legally be a conflict of interest. I see their point but disagree. I have no problem with holding 2 roles. I’ll work with a landlord as far as I can but if they don’t listen to my advice or take my assistance then I have no problem stepping into my other role at that point.
I happen to think that the more time I spend building relationships with landlords the less time I spend waiting in court for an injunction against them. Also the more time I have to go after the real criminals.
The problem is that although there are many like me in councils we can be over-ruled if political BS runs down hill and blocks it. This is why I have to do things in my own time and work outside the system as much as possible.
Landlords have a poor reputation in many quarters and being brutally honest a lot of the time landlords bring this on themselves. Not by being rogues but by the sheer unprofessionalism that runs throughout so much of the PRS. Lack of education is a big part of that. So landlords become easy targets. If the people high up decide that their reputation can be enhanced by taking pot-shots at easy targets then prosecution stats will the next big thing that filters through to front line delivery and no amount of yelling about common sense from me will stop it.
Landlord Accreditation schemes can really help, in working like a landlord’s union. The educate, inform and provide support. I sit on the steering group of the London Landlords Accreditation scheme. We have loads of London landlords signed up but we need more.
I think Mary sits on the Midlands one.
Sorry for the long reply
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:40 AM, 13th April 2012, About 13 years ago
Ok I will do. My dander is up now!!!!
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:53 AM, 13th April 2012, About 13 years ago
Sorry Ben,
I see the risk of this type of case as being another reason to try to avoid any tenant that may get legal aid. Regardless of the outcome, the landlord gets
the legal costs and no help when the tenant get a law firm being funded by our
taxes trying to make a name for themselves.
Even if the judge is sensible and does not delay the case, the landlord has still had to pay for lots of legal advice and/or spend a lot of time understanding the tenant’s use of the human rights law.
Then when the landlord wins the case, there is very little hope of ever recovering the cost and lost rent from the tenant due to someone trying on a human rights defence.