Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up11:05 AM, 21st October 2014, About 10 years ago
Reply to the comment left by "Ray Davison" at "21/10/2014 - 10:03":
I agree with you Ray, I have some residents that get various pensions and disability benefits that they have about £300 pw disposable income (i.e. after all bills paid), and Housing Benefit pay their full rent because the army pensions and disability benefits are not taken into account when determining their HB entitlement.
Robert M
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Sign Up11:14 AM, 21st October 2014, About 10 years ago
Reply to the comment left by "chris wright" at "21/10/2014 - 11:01":
Hi Chris, I've also been a specialist debt and benefits caseworker, and I am still licensed to provide free debt counselling in my own right (not just via an advice organisation). For my residents in HMOs I also provide a regular weekly tenancy support service (in each HMO property), and will also offer general advice and signposting to my AST tenants (in self-contained properties). I have successfully assisted many tenants/residents with ESA and DLA(PIP) claims, as wells as appeals against HB overpayments, ESA refusals, DLA refusals, even to the point of attending tribunal hearings with them.
The Man From Nowhere
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Sign Up20:18 PM, 21st October 2014, About 10 years ago
Hi Robert,
Just read your comment about providing residents if rooms in HMO's with a licence agreement rather than a tenancy agreement due to the problems with HMO residents trashing rooms and not leaving due to the AST they possess. I have had major problems with a number of such tenants who have trashed rooms in my HMO's and not left until I have had them evicted through the courts. I would be grateful if you could provide me with a copy of the licence agreement that you use so that I can use it as well to prevent this kind of thing happening or at least be able take immediate action to evict them without waiting for the AST to expire and having to serve s.21 notices.
I can provide you with my email address if you are able to email it to me.
Robert M
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Sign Up21:14 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "The Man From Nowhere" at "21/10/2014 - 20:18":
Hi Man from Nowhere
There is much more to having a licence agreement than simply having an occupancy agreement that claims to be a licence agreement. (Actions have to accompany the words). There is another discussion on here from a few months ago where I gave loads of information on exactly this subject, so as a starting point I would suggest reading that, and replying via that discussion thread perhaps?
Even with a valid licence agreement, you still have to abide by the Protection from Eviction Act, but you do not have to wait 6 months before applying to the court like you do with an AST. I also take the precaution of serving notices immediately after sign up (as part of the sign up process, but after they have signed the licence agreement), so that if they turn out to be "tenants (licensees) from hell", then the process towards a prompt eviction has already started.
Romain Garcin
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Sign Up21:42 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "Robert Mellors" at "21/10/2014 - 21:14":
Hi Robert,
"I also take the precaution of serving notices immediately after sign up (as part of the sign up process, but after they have signed the licence agreement), so that if they turn out to be “tenants (licensees) from hell”, then the process towards a prompt eviction has already started."
What notice would that be if the occupants are licensees?
Robert M
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Sign Up22:22 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "Romain " at "21/10/2014 - 21:42":
My licence agreements have never been challenged in court, so I have no definitive court ruling on their status. However, having studied the relevant caselaw around tenancies v licences, I believe they are valid licence agreements, and this view has been reinforced by views expressed by both the local council private rented housing team, and by Shelter (via a CAB). However, without a definitive court ruling, I take a "belt and braces" approach and serve both a "Notice to Quit" and a s21 Notice (and a s8 Notice if/when resident starts building up arrears). In the court claim, I state that I am relying on the Notice to Quit, and in the alternative the s21 Notice, and in the alternative the s8 Notice. This has the effect of giving three possible valid notices that the judge can consider as grounds for granting the eviction. This has proved to be an effective strategy so far.
Usually the judge will choose the most simple and straightforward ground for eviction providing the case meets the criteria, and this means that they do not have to consider the licence v tenancy question, and so long as it results in the eviction being granted then I do not raise the point. However, if for some reason the s21 or s8 grounds are dismissed, then I would come back to the Notice to Quit and make the legal argument as to the occupancy being on a licence agreement and thus the Notice to Quit being valid.
Romain Garcin
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Sign Up22:34 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "Robert Mellors" at "21/10/2014 - 22:22":
I see, thanks for the details.
IMHO that mostly relies on your tenants/licensees not knowing the legal aspects but hey, if it works.
Robert M
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Sign Up22:58 PM, 21st October 2014, About 10 years ago
Reply to the comment left by "Romain " at "21/10/2014 - 22:34":
Hi Romain,
Your comment appears to be implying that the occupancy agreements are really tenancies and I am just relying on the ignorance of the residents. If so,then this opinion ignores that fact that my occupancy agreements have been looked at by both the council and Shelter, and it also ignores the research that I have done into this area myself.
I fully understand why you may dismiss these opinions, but you do not know my level of expertise or background, nor do you know the expertise of the individuals at the council or at Shelter. Also, as far as I know, you have not seen my licence agreements, or have knowledge of the services provided to my residents. All of these are relevant factors.
Unless you have seen all the evidence, then your opinion cannot be fully informed in this particular instance. I do not know your expertise in licence agreements, so for all I know you may be expert in this area in general terms, i.e. have a good knowledge of the law, but you do not have the specific insight into my particular licence agreements and accommodation services provided.
Romain Garcin
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Sign Up8:28 AM, 22nd October 2014, About 10 years ago
Reply to the comment left by "Robert Mellors" at "21/10/2014 - 22:58":
Hi Robert,
I was not dismissing opinions, or your level of expertise or background. I apologise if my comment seemed to suggest otherwise (I wrote it quickly and I realise now that it does appear dismissive...)
One of the issues with you serving a notice to quit immediately after the license started, and assuming that the notice is valid (ie. license is periodic, expiry date is correct, etc.): Upon the expiry date the license will end, which means that if you continue to accept rent and are happy for the licensee to stay you will create a new license (or a tenancy).
You cannot effectively use notices to quit as precautionary notices in the way you can do with a s.21 notice in an AST.
On the other hand, especially if you take deposit, serving s.21 or s.8 notices (which have no value in a license) might leave you exposed to a come back re. the license actually being ASTs, along the consequences
This is why I think that if a licensee/tenant is clued up then the eviction process might go less smoothly.
chris wright
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Sign Up12:35 PM, 22nd October 2014, About 10 years ago
Reply to the comment left by "Robert Mellors" at "21/10/2014 - 11:14":
fair point Robert you sound to me like a very efficient operator with good services - i would be adverse to getting BLI HB tenants to pay over LHA rates even by a few quid a week, most have less than £50 fall-back if a crisis occurs and when it does they reach for rent arrears to prop them up i can see you hedge that by helping them with benefit claims which is good but your time has a cost i take it? There are a load of unrecoverable costs in this area (chasing debt) more so once they've left and i would consider less is more when dealing with knife-edge family finances. Regards.