Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
chris wright
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:03 AM, 16th October 2014, About 10 years ago
Reply to the comment left by "Robert Mellors" at "16/10/2014 - 10:49":
the 25% - as in the RSL leased situation you said they pay less than the market rate - i assume that they pay at least the LHA rates when you lease it out to them so took that to mean you we're renting property above LHA....the uplift .....but it seems you saying they (RSL lease) pay less than LHA because they rent it out for less than LHA or is the same but knock off @25% for sourcing tenants, managing,repairing, covering voids etc?
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:08 PM, 20th October 2014, About 10 years ago
Reply to the comment left by "chris wright" at "16/10/2014 - 11:03":
Hi Chris
I'm struggling to follow your line of thinking so forgive me if I am interpreting your question incorrectly, but I will try to respond:
A council or RSL leasing scheme usually pays about 20 - 30% below the market rent for that property.
The market rent is not necessarily the LHA rate for that size property, as the LHA rate is set at the 30th centile of the average market rent. (NOTE, average market rent, not the market rent for that particular property).
The LHA rate makes little or no difference to a Council/RSL leasing scheme as they use the properties to provide emergency/temporary accommodation to households that they have a statutory duty to house under the homelessness legislation, and in such circumstances the rent they can charge is not limited by the LHA rate.
Thus, if the market rent is £400 pcm, then the council/RSL may pay the landlord £300 pcm, but they may well be able to let the property as emergency homelessness accommodation for £1000 pcm, even if the LHA rate for that area is £400 pcm (as the LHA rules do not apply to their lettings in such circumstances).
In relation to how my company leases properties, if the market rent for that property is £400, it may be that the LHA rate is £475, and I may let it to my tenants at £500 pcm, i.e. just over the LHA rate. As a private landlord, even a "not for profit" one, my general lettings on ASTs are subject to the LHA restrictions. Therefore, this leasing of properties only works for a limited range of properties, but it does give the landlord a much better rental income than the Council/RSL schemes. The landlord does have the option of letting the property at the same rent as I would, and to the same type of tenants, but they then have all the risks associated with such a letting (voids, non-paying tenants, tenant damage, Housing Benefit problems, eviction costs, etc). The other option would be for me to rent out individual rooms in the property, which involves much more tenancy management but may give a better profit margin/surplus. Either way, the property owner still gets a higher rental income than if they leased to an RSL/Council.
chris wright
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:11 AM, 21st October 2014, About 10 years ago
if i read it right what you're saying is if you leased the properties off to the council they would only pass you the owner @ 75% of the LHA no matter what?
Re renting to HB tenants that means the tenant gets LHA as a max rent but i'm wondering if you know they are on benefit level income how could they afford £x pw more without running a risk of getting into debt?
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:34 AM, 21st October 2014, About 10 years ago
Reply to the comment left by "chris wright" at "21/10/2014 - 08:11":
NO. The LHA is nothing to do with you if you have leased the house, you get paid the amount agreed in your lease agreement, it is no longer anything to do with LHA (as far as the owner is concerned). The owner simply leases the property at whatever rent is agreed with the organisation they are leasing it to. The organisation that leases the property from the owner is then able to fill the house in whatever way they see fit, and it is that organisation that is the landlord to the actual occupants.
The 75% figure is simply an illustration of the approximate figure that is likely to be agreed, AND it is 75% of the "market rent for that particular property" NOT 75% of the LHA rate (which is based on the 30th centile of the average rent for that size property across a wide geographical area).
chris wright
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:56 AM, 21st October 2014, About 10 years ago
so you could get an "equal to" the max LHA rate if you leased it out to the council?
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:19 AM, 21st October 2014, About 10 years ago
You can get whatever rent you manage to negotiate with them. In theory, this could be the LHA rate or even more, but in practice it is quite unlikely that they would lease a property at that rate.
Of course, I am speaking from my own experiences and knowledge, which includes having researched such schemes when I was working in Council housing departments, my sister's experience of actually leasing to a Council/RSL, my personal experience of renting such a property from an RSL in the 1990's, and my experience of setting up and running an independent housing association. Things may be different now and may be different in the South East, particularly in London, so if this is what you want to do then make some enquiries with your local authority and see what schemes they have to offer, and what rents they would pay you.
Just a thought, but this has drifted somewhat off the topic of the original posting, and it may be better to have a separate "Leasing to Councils/RSLs" discussion set up, so that other landlords with experience of doing this can add their own experiences.
chris wright
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:43 AM, 21st October 2014, About 10 years ago
indeed it has drifited a little, back on topic - when renting to HB tenants that means the tenant gets LHA as a max rent but i’m wondering if you as an LL know they are on a benefit level income how could they afford £x pw more without running a risk of getting into debt? What reasons are there for an LL knowingly to rent at a higher rate than LHA to the HB group - surely the risk of arrears and having to finance debt collection because of stretching the tenants finances is akin to chucking rocks in your own path?
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:57 AM, 21st October 2014, About 10 years ago
Reply to the comment left by "chris wright" at "21/10/2014 - 09:43":
If a market rent is £550 pcm (e.g. to professional tenants), but the LHA rate is £475 pcm, then charging £500 pcm to a DSS tenant is in my opinion more than reasonable. The tenant can decide for themselves whether the extra £7 pw is affordable to them. Also, I do not request a deposit, rent in advance, or admin fees just for applying, (as letting agents would do), so I am saving the tenant lots of money right from day 1 of the letting.
Ray Davison
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:03 AM, 21st October 2014, About 10 years ago
Reply to the comment left by "chris wright" at "21/10/2014 - 09:43":
Chris,
A quick one from me on that is that many benefit tenants have significant other benefit income apart from the LHA they receive. This can come in many forms from various departments and funds. I have known many occasions where one of my tenants has more disposable income (After rent payments) than I have as their landlord (After Rent or Mortgage). Possibly I am doing something wrong and should be on the other side of the fence but I have always believed in looking after myself?
chris wright
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:01 AM, 21st October 2014, About 10 years ago
good points gents - i'm a specialist debt adviser so have extensive experience of rent arrears, debt and eviction. Most BLI families have precarious knife-edge incomes (lose overtime for 1 week and it's a crisis) and they have no savings or credit to fall back on (they're winging it day to day), any slight shift in the family finances being off work sick, having child care issues and they reach for credit - if thats all gone it'll be rent and or utilities as the lender of choice. Leaving slack in the budget is key to stopping debt. If as you say a large number are simply unwilling to live within their means then it needs to be factored in the business plan as a forseeable loss or hit to your cashflow - large estates can see a natural t/o of @10% of tenancies a mixture of death, delinquency & moving on. All of these events hit cashflow so a fund needs to be sufficient to cover it, it needs the support of a firm policy to go soft (write offs) or hard (court action) on arrears for previous tenants and adjust the fund for those extra costs too.