Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up12:33 PM, 24th April 2012, About 13 years ago
No that is very wide of the mark Gareth. Tempting to think so though 🙂
Since government started cutting benefits councils have been using DHP to meet the short fall to prevent a rash of homelessness applications. This is the nonsense of trumpeted cuts, they arent cuts at all because the true cost is being picked up elsewhere in the system. Govt cuts HB naitonally, the DHP budget goes up on a local level and when councils cant cope anymore the government accuses them of mismanagement. It would be laughable if it wasnt so depressing.
High PRS rents and lack of landlords lowering their rents (why should they?) is certainly an aggravating factor but the council's arent hoping to drive down rents with a petulant gesture. Newham's plan is a financial response, using the laws that are available to it, and Newham arent the first by any means, which is why I am surprised it is getting so much publicity. Croydon council have for ages been farming homeless cases out to Hull, Kensington & Cheslea are offering £2,500 to anyone who wants to move out of their borough (with deposit and rent up front you cant get anything in K&C for £2,500) Once in another area they dont care if the person cant pay the rent and goes homeless in say, Dagenham because once in that brough for 6 months the tenants have what is termed a "Local connection" and therefore the responsibility for re-housing through homelessness is down to Dagenham, not K&C.
At the bottom of all this are the poorest among us who are now being farmed out with no say in the matter
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Sign Up12:31 PM, 24th April 2012, About 13 years ago
Not quite sure what the interplay between capping the benefits and all this is - I guess all in all it means everyone on benefits eventually end up in the same place - maybe Anglesey - mind you that's ok I might sign on myself.
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Sign Up14:48 PM, 24th April 2012, About 13 years ago
I welcome the housing benefit changes. For too long landlords have been milking it and rents have shot up. Our country is bankrupt, we have to clamp down on escalating housing benefit claims.
Why should housing benefit tenants get more in housing benefit per week than hard working people earn.
It's about fairness, time to share the pain.
As house prices fall will be possible for landlord to purchase and make a healthy profit within the housing benefit caps. Those who over payed for their properties and can't make the rents work I suggest you sell or read survival of the fitness.
Jonathan Clarke
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Sign Up19:11 PM, 24th April 2012, About 13 years ago
My council is slowly slowly starting to sit up and take notice and up its game. Its an uphill struggle. Its such a culture shock for them. They are not really people persons. They like systems. Some will adapt. Some may welcome better interaction. Many I fear though will see it as sleeping with the enemy. It may be too little to late for many LHA landlords. They will jump ship. I will hang on in there. I keep the faith. I have sympathy for council staff as they have not been taught the art of positive engagement. They squirm when I am polite to them. They find it difficult to share a lighthearted comment. Its seems alien for some of them to even conceive that they could potentially enjoy engaging with the landlord or the tenant. To them its a battle of wills. They robotically defend their position. They often get it so very very wrong. But sorry seems to be the hardest word. I remain positive though. The drip drip method. They surely cant remain grumpy all their lives. Inside all negative mindsets is a positive one trying to get out. That`s what I believe. Housing Benefit staff are no different. They want to be happy. I will try my best. I like a challenge.
Ben Reeve-Lewis
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Sign Up19:24 PM, 24th April 2012, About 13 years ago
Jonathon, your words are music to my ears. A landlord who understands where council bods are coming from.
We have been hidebound for years by being public servants, working to a government imposed script. We aren’t bad people.
I have heard that when a mahout is training an elephant in Sri Lanka, they start when it is young, tethering it to a small stake banged in the ground. It tries to pull the stake out but doesn’t have the strength.
As the years go by it gets accustomed to the stake, until, when it weighs 3 tons it doesn’t bother to test the restriction, even though it could easily break away. Conditioning does the job.
Councils are like this.
The difference is, there are loads of people like me who are urging councils to pull their leg away. I loathe the coalition government with a passion but even I acknowledge that they are doing their best to remove red tape, Localism is a great idea.
People in my position find the biggest barriers isn’t from you guys, it comes from within. You can’t affect that but we can, it is our challenge and I know loads of good people who are on the case. Acting despite our restrictions.
All my colleagues are great people; they just need to understand that the stake has been removed. My role is to let them know
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Sign Up3:08 AM, 25th April 2012, About 13 years ago
I see , so all a council has to do is house it's homeless anywhere for 6 months and then there is no 'Local connection with the original borough.
What a fantastic way to 'cleanse' one's problem tenants out of one's responsibility.
You could even have these boroughs pay over the odds to get rid of these tenants, as after 6 months it won't be their problem.
How many tenants do you think are aware of once out of their area they will have lost the 'local connection'
Not many!?
They could even be bribed into leaving by councils anxious to break a local connection with the borough.
It would be under the guise of say a displacement gratuity for such tenants to leave the area.
Savvy tenants will refuse all such housing offers out of area.
Deperate ones will take anything even if it is in Stoke.
They will then not stand a chance of returning to restore a 'local connection'
Having said that there are lots of vacant properties in Stoke, but no jobs.
I am not sure though that is much of an issue; these claimants won't bother getting a job down here so they might aswell not be getting a job up north but with less expenditure being made for LHA.
Appreciate that is rather depressing outlook for these claimants, but realistically what chances do they have of finding employment!?
I would say ZERO as it would not be worth their while as they would lose too much in benefit, so why bother working whern you will be no better off.
I'm afraid UC will do nothing to address this situation.
One of the problems of the system and not the LL or tenants is holding LL to account for deficiencies in the system.
Apparently there are more than 1000 suitable properties in Newham well within the LHA limits.
These 500 'difficult' tenants could easily take these up and therefore there wouul be no need to go to Stoke.
Fly in the ointment...........oh yes!
Guess what it is..................yes you've got it, the LL with those properties do not wish to let to LHA claimants.
Now ask yourself WHY with available tenants would these LL prefer to keep their properties vacant rather than fill them with LHA claimants.
Perhaps it is the LL bitter experience of LHA claimants and the way LL have been treated by council housing depts.
This not to blame anyone it is just the system.
If a LHA tenant fails to pass on LHA to the LL then the LL faces many months of cost waiting to evict the tenant.
If the LL chosses to retain the tenant they have to wait 2 months before the LL can claim direct payment.
If direct payment occurs then if the LHA claim is deemed to be fraudulent or domestic circumstances of the tenants have changed then recovery of LHA from the LL will be attempted by the council.
Under these circumstances you can see why no LL would wish to rent to this type of tenant.
There is no shortage of tenants from the PRS and RGI can generally be sourced on these tenants removing the possibilty of not receiving rent.
LHA tenants do also seem to bring along other issues with them; which most LL do not wish to be concerned with.
It has been projected that there will be a demand over the coming years for another 1 million tenants.
LL will prefer these PRS tenants rather than LHA.
The system needs to be changed so that if a LL suffers loss caused by a LHA tenant failing to pass the rent on, the LL should be indemnified against such loss of rent.
Not passing on rent should be made a fraudulent offence.
This is why LL don't want LHA claimants.
Will the govt or councils do anything about this situation?
NO
It looks like bleak times for LHA claimants!
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Sign Up3:24 AM, 25th April 2012, About 13 years ago
Brit mate, absolutely agree with you, housing benefit has been too much.
It penalises hard working people who can only dream of affording such property that LHA claimants can occupy.
However LL who as you say overpaid, or rather they paid what the market was at the time, will NOT sell, because they can't, they are not allowed to by lenders.They will retain negative equity property which due to low interest rates are generating positive cashflow.
This is likely to continue for many years.
They will have no issue making the the rents work as they will just dispense with LHA clai
mnts and the lower LHA amounts as there are more than enough existing and forthcoming tenants coming into the rental market, who can easily afford the market rents.
So I am afraid LHA tenants are going to struggle as they are and will continue to be at a disadvantage to PRS tenants.
There is a national shortage of rental property and this is NOT going to get any better anytime soon.
So LL are easily surviving as the fittest as they are renting to the PRS and NOT LHA claimants.
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Sign Up9:10 AM, 25th April 2012, About 13 years ago
Ben, your small point "stop attacking solar panel grants" is in effect the summation of everything that is wrong when governments attempt to distort markets. My multi millionare boss has just installed a massive scheme on his estate guarenteing him SUBSIDISED returns of over 20% per annum. Look to the council/poor estates in any city.See the people benefiting from green policy? No - but go to the private mansions and executive homes and you will see a proliferation of income generation getting handouts from taxpayers. This is a small model of how the rental sector wraps itself around the benefits on offer and not the other way around - but can we expect anything elso from our behaviour, short termism and greed? I have no solution for the misery caused to people who have no roof over their head but I do know what would happen if you doubled the rent allowance - suddenly that would become the "market " rate.
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Sign Up10:00 AM, 25th April 2012, About 13 years ago
Ben. Forgive me for being simplistic but the thing I don't get is why would a council 'close the books' on dealing with private landlords when benefit capping would in effect reduce the amount paid out and automatically have the same ultimate effect. The 2 things are connected but in precise definition 2 different things. Not really taking sides - I understand both sides of the argument - especially as this country has let the situation occur and now wants to suddenly chop it - hardly socially caring if however perhaps necessary.
A bit like the situation of letting 'us' build up a portfolio then suddenly telling us "didn't you we have a name for a sub type of this nasty purchase behaviour - it's called HMO syndrome which is a landlord disorder and very bad and very very chargeable and requires you bow down to us whilst you’re at it"
It would seem like all housing matters are interrelated and we've got ourselves a situation where the only way out is a fully comprehensive pre set out framework which has plenty of 'time and space' within it for adjustment.
Or better still, get rid of councils - local power just means even more power hungry chiefs with even more money bags and even more layers within the system to use each other as excuses. In fact lets get rid of the goverment too and landlords could set up their own police force. Job done. You could be DSI Lewis and have your own reality tv program (lol)
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Sign Up19:26 PM, 25th April 2012, About 13 years ago
As far as I can see we have a lot of different situations all around the country. London obviously has the issue with the £400 cap but elsewhere it seems to depend on how the BRMA boundaries have been drawn. The government definition of which is: A Broad Rental Market Area is an area ‘within which a person could reasonably be expected to live having regard to facilities and services for thepurposes of health, education, recreation, personal banking and shopping, taking account of the distance of travel, by public and private transport, toand from those facilities and services.’ purposes of health, education, recreation, personal banking and shopping, taking account of the distance of travel, by public and private transport, toand from those facilities and services.’ and from those facilities and services.’ It seems that the first problem is the glaring omission - EMPLOYMENT.The BRMA definition may be all well and good for unemployed claimants but it's next best thing to useless for low income working people especially in sparsely populated rural areas. The BRMAs vary in size by hundreds of square miles. Just how far is it reasonable to expect someone on minimum wage to be able to afford to travel to get to work? ‘within which a person could reasonably be expected to live having regard to facilities and services for thepurposes of health, education, recreation, personal banking and shopping, taking account of the distance of travel, by public and private transport, toand from those facilities and services.’ education, recreation, personal banking and shopping, taking account of the distance of travel, by public and private transport, toand from those facilities and services.’ .’ It seems that the first problem is the glaring omission - EMPLOYMENT.The BRMA definition may be all well and good for unemployed claimants but it's next best thing to useless for low income working people especially in sparsely populated rural areas. The BRMAs vary in size by hundreds of square miles. Just how far is it reasonable to expect someone on minimum wage to be able to afford to travel to get to work?